I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
Most amazing car I have owned.
March 13, 2018
Fully equipped car. Bose, 19” wheels, navigation, heated and ventilated seats, full leather, tow package, NON-SMOKER. Super clean car. Always garage kept and washed every week.
We were in the market for what would be our 4th Mini vehicle and checked two other dealers in the Chicagoland area. A blind email to Mini of Chicago set us up with Ric Tryce, and we could not be happier with our experience. Ric was very friendly and VERY knowledgeable about the entire Mini line and was great to work with. He was quick to answer all of our questions and would not give an answer without knowing the right one first. The entire dealership was friendly and welcoming. This dealership "gets" what it is to own and drive a Mini. We also had new accessories installed on our vehicle and service department was great and easy to work with. Mini of Chicago is our new Mini dealership of choice!
I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
It's a gem
by Richard h12 from Plano, TX
May 4, 2018
The Porsche Cayenne is a gem! A SUV actually with style and great performance. It's a joy & fun to drive. The diesel, that I have is like a jack rabbit, the first thru the intersection while others are just getting going.
Mike is extremely knowledgeable about Mercedes models. He is very prompt with questions and responses and follows up. A pleasure to deal with. The two vehicles I was pricing out were competitive nationally.
January 23, 2019
I love it I own one and it’s a dream I would definitely buy one more I can tell you nothing more than to test drive
Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone.
Perfect combination of performance and utility
by Jack B from Wakefield RI
May 26, 2018
Perfect combination of performance and utility. Plenty of room inside for four big guys, Best handling, and acceleration of any vehicle I’ve owned. No comparison to BMW, I Would never purchase a different brand of vehicle again.
I purchased a Pre-Owned Porsche Boxster S from Ultimo Motors online from 900 miles away, and included a trade of my vehicle in the process. The entire deal could not have gone smoother. Tasho was very professional, prompt and detailed from negotiating the trade-in via email and phone, through picking up the vehicle. I reviewed the paperwork in advance, then drove my car 900 miles to trade it in and pick up the Porsche I purchased. I had full confidence this dealership would complete the deal as expected, and they did. When I arrived, my new vehicle was spotless and ready to go. We went for a quick test drive then we worked quickly through the documentation and I was on my way. I wish I had more time to spend in their spectacular indoor showroom full of high end vehicles. Working through the sale and warranty documentation with Brian was a breeze. He was also very detailed and professional. This is a no-nonsense specialty dealership with the type of professionals you want to deal with when you're purchasing an expensive vehicle, especially from far away. They understand their reputation means everything for success in online sales. And they do all they can to satisfy. You can trust them!
Luxurious and reliable car I have ever owned
by RafiB from Highwood IL
March 24, 2018
Top notch!perfomance, comfort , style, luxury
design- can not wish better car. Feel happy, secure and, also important when driving my Porsche Cayenne! Love it and appreciate it
This has been the perfect buying experience. I wish to personally thank and acknowledge Jim Mazzetti for his guidance throughout this transaction from initial contact to delivery and his availability for post delivery support His professionalism and demeanor are truly an asset to your organization. And as a Cadillac owner for over 20 years I look forward to returning for our next purchase .
Walked in one day after previously looking at a new car in the lot for my wife. Within 10 minutes after talking to John Vanik and Tim Duda I received and excellent lease deal on a new Rouge Sport that I could live with.They gave me a rock bottom deal, much better than I had expected. A few days later I came back to lease the vehicle. They also gave me a great price on the paint protection package.
They were very courteous and helpful. I would recommend them and the dealership.
They move very quickly during the purchase process. Very friendly team and the Porsche genius was very knowledgeable. They missed several small issues on the delivery of $100,000 vehicle. The issues were simple to fix at another Porsche dealer no charge.
PURCHASED A GEM
by BIGB from LEAGUE CITY
March 23, 2018
WE HAD WARRANTY WORK PERFORMED ON OUR PORSCHE PANAMERA. THE DEALERSHIP GAVE US A LOANER (MY WIFE'S NEW CAR-PORSCHE CAYENNE) WHICH WE DROVE AND FELL IN LOVE WITH. DUE TO OUR NEW GRAND DAUGHTER THE WIFE'S RC350 LEXUS WAS NOT SUITABLE FOR A CAR SEAT AND THE UPCOMING TROOPS (GRANDCHILDREN). THIS WAS A GREAT DECISION AND WILL KEEP THIS BABY FOR AWHILE.
Stopped in to make an appointment and was very pleased the Adviser said if could handle an hour and half they would do it fight now. First time I’d ever been taken as a walk-in. It saved a ton of my time since I live 17 miles away. Kudos to the service adviser.
I love it! Gorgeous and easy to drive
by Rosario from Philadelphia PA
November 12, 2018
Exactly what I was looking for! It’s very comfortable, fast’ and drives great! I shopped around quite a bit, and this car was by far the best deal for my money without sacrificing quality!
This is my third Porsche bought at this dealership. The Porsche Exchange in Highland Park by far is the best Porsche dealership in the Midwest. From customer service to technicians to sales they care about you. I've owned many cars and I will continue to buy my Porsches only at the Porsche Exchange in Highland Park. Thanks so much for everything like always. Herb Willems
Sporty practical strong spacious:
by Radman from Eau Claire, Wisconsin
September 28, 2018
This car gets consistently 33 mpg diesel mileage at 70 mph. Good exceleration. Quiet and comfortable. I have the Pasm air suspension and it lowers for easier entrance and exit. This has the 18 way sport seats which have high sides making exiting more difficult. I find the 14 way seats more comfortable. This is my 3rd diesel Porsche Cayenne. I would keep buying the same one. These are expensive with the desired accessories.
Excellent facility. Great salespeople. Peter was mine. Very caring, professional and knowledgeable.
I had a great experience buying a car at this dealer. I would highly recommend this dealer and salesperson.
Outstanding performance and comfort
by Jon from Albany NY
July 10, 2018
Great driving car, solid and quiet. Can’t even tell it’s a diesel. Tremendous range of 700+ miles per tank and very comfortable seats make you think you could go that distance non stop. Excellent fit and finish. Nicest car I’ve ever owned. Highly recommended if you travel long distance or need to haul some gear.
I have been shopping all over town for a vehicle. I went to 5 dealerships today. All of them said they couldn’t get me approved and that I needed a co-signer because i never had a car loan before, until I met Chris at McGrath Arlington KIA. He got me approved at numbers that made sense to me! I would highly recommend this dealership.
I have been wanting a Audi S4 for sometime, based on a family member's recommendation of Ultimo, I checked their website, and found the exact car I was looking for, I stopped in to check it out and was greeted my Michael. Michael was very easy going and very knowledgeable. He let me test drive the car, and let me check it out. There were no high pressure sales tactics. I went home to think about it, and ended up going back a few days later to test drive it again and ended up buying it. About a week after buying it, the transmission started making noise. I contacted Michael and Scott at Ultimo, they had me take it in to a shop that they prefer. Turns out the transmission needed to be replaced. Ultimo paid for the replacement and provided a loaner car for me. I am very glad to have my S4 back! Michael and Scott were very pleasant to work with. I look forward to doing business with such a stand up place again.
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