The appointment was pleasant and speedy, however the price was a bit on the high side. I priced the same service at Checkered Flag and it was way less expensive. I???ll definitely result to YouTube in the future for changing bulbs. Abby is great, she???s always sweet to my daughter!
I went in because my heat isn???t working correctly and dealt with Andrew. I???ve only been to Southern Volkswagen a couple of times but every time I go in Andrew is always the one to help. He???s always filling us in on what???s being done, what needs to be done and doesn???t let you leave with any unanswered questions. I appreciate all he???s done for us! This is the second dealership I???ve been to in my entire life. My old dealership back in Ohio (hometown) were rude, always tacking on unnessecary repairs to make more money and I cringed at the thought of bringing my car in for even an oil change. But I can say that Southern Volkswagen has done a great job!
Friendly informative wiling to correct mistakes and
by SDSMITHMD5 from DealerRater.com
December 3, 2018
Friendly and informative quick to correct errors accommodates client offers options supports your decision. Quick response. Would like an explanation of bill and discount the way it is broken down on final receipt
Very fast excellent on point I have nothing else to add to this box your business was on a roll until it came to this box I'm being forced to add words to this box so now I'm about to say it sucked thank you
I came with a busted side mirror. Tim looked at it and gave me all my options, from the $800 full replacement to just the mirror, and even gave me a reference to try to get the rest of the parts via a salvage place. I ordered the mirror through the dealership and Tim installed it for me in minutes. I can't say enough good things about the service dept. at Southern Volkswagen Greenbrier!
The best car purchasing experience I have ever had. It was easy, no hassle, staff very friendly and dedicated to their product. This is the first vehicle that I have ever purchased that fit me like a glove. I love this vehicle!
Jon helped me get into the car of my dreams. He is very professional and knowledgeable even though he???s only been selling cars a short time. I will definitely go back to Jon for all my car needs in the future.
JonHenry is very pleasant and professional, a great salesman with down to earth personality. I Highly recommend him for all your sales or service needs. He will go above and beyond to secure your satisfaction.
I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. All of the information I needed about my new car was furnished to me either by phone or the Internet. The final purchase agreements were made prior to my driving to Newport News. All I had to do was go down to the dealer, sign the necessary paperwork and drive away with my new car. Everything I wanted was ready and waiting for me when I arrived. It doesn't get any easier than that. Mohamad Mayassi, along with other supporting staff members met and kept all promises and commitments made over the phone. They even thought of a number of miscellaneous things that I would want or need that I had forgotten to mention.
Worked with Jon and Lloyd in my first experience shopping for a BMW, after issues with my previously owned car Jon and Lloyd gave me an amazing deal. The level of experience and service provided was above par. Would definitely recommend this dealership for an in an out experience, they value your time.
Mr. Marrow is a personable, professional salesperson. He helped me find my car quickly and one that could fit my financial needs. I would definitely recommend his assistance if you're in the market for a new/used car.
The whole team was fantastic during the complete process of purchasing our 2nd Lexus. They were genuine and a real pleasure to work with. The delivery and prep of the car was first class. I have dealt with 3 Lexus dealerships over the past 8 years, this team is in a class of their own. Keep up the good work.
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