RAM ProMaster City for Sale in Elgin, IL

My sales agent Sean was extremely helpful when I came in to look at vehicles. Being new to the market of purchasing cars I had several questions that he was more than willing to answer and walked me through the process step by step which really secured my decision in shopping with Napleton Mazda. Thank you for the incredible customer service I was provided!

Bought my 2012 rogue 3 months ago best buying exp in 40 yrs of buying cars excellent staff great deal. Now 3 months later a mechanic not with dealer tells me rear brakes rotors shocks all bad approx $1100 dollars. Went to dealer and they are doing all repairs. No charge how great is this place to deal w thanks I'm a retired police officer on a pension n these guys are the BEST

Whenever I’ve had my car serviced, it’s critical that I have a “Go To” person that I can trust without question This is especially true when I bring in my car for service at a dealership. From the first time I brought my 350Z to the service department at Arlington Nissan, Al Thacker has been my Go To guy. When Al says I need work, I know it’s needed. When Al says this is the lowest price for the work, I’ve seen him do a lot of work to come up with the bottom line. If I need a loaner, Al has one waiting when I come in. If I can’t get to the service department before it closes, Al has often waited until I can. On top of all this, Al is a pleasure to deal with. Arlington Nissan is indeed fortunate to have Al as a member of its service department team.

By far the best dealership I've been too. It is very rare when you come across a salesperson that's honest and has great work ethic; and that is exactly what I got from Matt! I simply told him what I was looking for and gave him my budget on a Tuesday afternoon and come Wednesday morning I not only got my vehicle but it was delivered to me. Now that's great customer service! Bob (the finance manager) came across some difficulty when it came to my credit but that didn't stop him, he came through for me and I am extremely grateful. They did not try to pitch another vehicle (like every other dealership did) but instead did their best in getting me approved for the vehicle I wanted. Matt and his team were honest from the beginning and its because of that honesty and hard work that my experience was a great one. Thank you Chicago Fine Motors!

My quest for a fun car with a stick shift started and ended here. Damian was the first person to introduce himself outside and coached me through 1st, 2nd and 3 gear in a Cruze. The experience felt less like driver's ed and more like an older sibling showing me the ropes. I returned next day dreaming driving home in a Subaru WRX. Long story short, Manager Ed Finn got me out of a hatchback with a CVT and in to the same manual transmission I test drove. If it weren't for Michael, another sales team associate, I would've returned home never knowing how fun and engaging a stick shift feels like. Walking into Castle Chevrolet (with a budget) results in guaranteed peace of mind. Thanks to the manual transmission, my face always has a smile on the road. My purchase feels like a Ford Model T when traffic lights start green, but it has a turbo like the WRX. The sales staff knew exactly how to sell the Cruze to me. I'm glad that Castle Chevy sold their Mustang before my visit. Rear wheel drive doesn't belong in or near the "snow belt" especially in the hands of an intermediate "stick" driver.

A few years ago, my parents purchased a Chevy Cruze for me as a graduation present from a different dealer and we had an absolute HORRIBLE experience. While owning my Chevy I would go to the dealer closest to my office and would have a TERRIBLE experience every single time I go. Now it's time to purchase a new vehicle a Chevy was at the bottom of my list when researching. But on a day off, I wondered into Bill Kay where I met Jen Senders. She sat at her desk and greeted me with the biggest smile. I walked over and we chit chatted. Not once did she ask me about how much money I was looking to spend total, a credit score or a monthly car note. She listened about my experience before and asked me about my home life, how far I drove to work. I told her I like the new upgraded Cruze. She got me exactly what I told her I was looking for, didn't try to up sale me. It was almost like she didn't want to sell me the car at all, and the more she didn???t try to sell me, the more I wanted to buy. She gave me the keys and told me to drive it around and see how I liked it. I guess my face said it all because when I came back she immediately moved me to another car that she thought I would like. The Chevy Trax. I drove the Trax and fell in love. And guess what, the Trax had $8 grand in incentives that I qualified for. Didn't have to be in the military, or drive for Uber or recent college grad or only have a left kidney. Jen then introduced me to the finance director who happens to be her dad, John. He talked to me about the car I was driving and explained to me the trade in process. When I mentioned the car loan was not in my name, he said ???we still have your back, no worries, just get your mom in and we will be all good.??? I told him I didn???t want them running my credit to 900 lenders like the last dealer and he said ???NOT AT ALL, only guys who don???t know what they are doing, do that. I???ve been in this business 35 years, trust me???. I was ready to purchase the car on Friday (2/17). The EASIEST process I have ever experienced. In 1.5 hours I owned my car. No haggling the sticker price, no negotiating the monthly price. No running my credit to 800 different lenders. The longest part was waiting for Eric the finance guy because he had a client before me. He even made that process quick and painless. Jen single handedly got me to purchase the Chevy brand again, and I will be back to do business with ONLY Bill Kay. Thank you Jen, John and Eric. Oh and even Jose for selling the car I originally wanted, and making me get an upgrade model for just dollars more.

Awesome experience. I’ve been to 3 other dealerships and ended up buying me jeep from them.

Kester is wonderful,this is what a professional is supposed to be.

I bought a nice Audi Q7.Our Sales man Jordan was very friendly and professional he did a great job and offered me a very good deal.

This place has been open for over 20 some years, family owned etc.... Everyone inside is nice and happy to get you a Carfax, pricing, mileage etc. I was able to see any car I wanted really quickly . Once I chose a car, the paperwork was pretty painless. (Use their insurance guy, he's good and very affordable). Long story short, the first car didn't work out for reasons beyond their or my control and I was back less than 24 hours later to figure out what to do. I was in a new car in just a couple hours without an ounce of grief given to me. The owner helped me personally the 2nd time and I will be back to get more cars here. It's hard to find people like this who stand by things and don't leave you hanging. THANK YOU for taking care of me and making sure I was on the road in the right ride... from the right people.

Everyone is always sooo friendly! I drive from Chicago and sometimes I’m a little late but they’re always on time. They never leave a mess and always go through every detail with me about the work on my car. I have a dealership where I am but I prefer to come to you all because you’re nice and efficient.

After about 2 months of shopping around and research to find the right 2008 Corvette for the best condition and price, I finally found "the one" listed on Nelson Automotive's website. I called and spoke with Matt V., and he gave me a detailed service and ownership history of the car. I felt confident that this was the right car and from the right dealer. Throughout the entire process Matt was honest and always gave me the time of day; I never felt rushed on the phone or in person. When I bought the car, I drove up from Indianapolis to pick up the car and it was apparent that the Corvette was a prized car on the lot, there were not as many other sports cars, but all cars looked to be nicely kept and cleaned. I didn't feel like it was a risk to buy a sports car from the Nelson Automotive lot, if anything I probably saved money due to not having to pay an additional markup from a performance-oriented lot. My actual time at Nelson Automotive was brief: Matt arrived early to the dealership to accommodate my schedule, even though he had plans for brunch with his in-laws later that morning. We took the car out for a test drive, talked a bit more about the history of the car, and the minor normal maintenance work they had done to make sure they sold me the car in excellent condition. I was thrilled when I got the keys. The paperwork took probably 10 minutes and I was on my way. The car rode like a dream. About 30 minutes from home, the clutch pressure went out and I had to have the car towed the rest of the way home. I took it to a shop and they determined the slave cylinder went out, and that it would be 2 hours of labor plus the cost of the part. I called Nelson Automotive, we were all shocked since this car drove fine. Matt took this information to his boss, and they worked with me on the issue: they refunded me with the cost of the part that I paid for, as well as the cost of the labor to have it replaced. Normally I would've expected that I would've needed to have the car brought back to Nelson Automotive's shop to have the work done in-house, but they took care of the issue in a way that was convenient for me. Overall, I was very pleased with the way they handled what was an unexpected post-purchase issue. I've now had the Corvette for exactly one year, and it's been a the best car I've ever owned. I've received so many comments on how great of a condition the car is in, and that it must have been well taken care of. I always tell them about my experience with Matt at Nelson Automotive, and I know where my first stop will be when we purchase another car. Condition and quality of car: 5/5 Price: 5/5 Sales experience: 5/5 Customer Service: 5/5 Overall: 5/5

I bought Honda Civic 2014. Many options for Japanese cars at reasonable price. They price to sell the cars instead of spending time in negotiations .please don’t go over the facility as we don’t need nice facility to get a good price on the car

I didn’t know that I had a warranty remaining and instead of asking me for the money upfront they said they would look into it and sure enough I have it and it’s covered!

This dealership as a whole, and especially Angel Barajas is a class act. After having a less than acceptable experience at another dealership I gave River Front a try and they surpassed my very high expectations. The environment is professional and calm, not a noisy, distracting club atmosphere like you may find elsewhere. Several people including the head manager made a point to introduce themselves during the process (a rarity today it seems). If you are intelligent, mature, and expect to be treated as such this is the dealership for you. Angel is a top-notch salesperson with the added benefit of a service/technical background. He knows the correct answers to your questions. Angel is kind, personable and professional while at the same time able to talk to you with the ease of a good neighbor. SUPER HIGHLY RECOMMENDED! ...one more thing, you won't be left to sit by yourself for hours and they don't hold you hostage. My trade key was back in my hand immediately after they took a quick spin. They also were supportive of me going home while they worked on the deal, we did most of it over the phone while I was comfortable at my kitchen table. Best car buying experience ever (and I've purchased 3 new Mercedes in the past).

Pasquale treated as like family, answering all our questions & going out of his way to please us. We love our new JEEP COMPASS SPORT 5X4. THANKS PASQUALE! 😎

Mark Astrouski was Very Friendly, helpful and patient for me and my husband. Very Professional !!!! Great service!!!!!!

Came in and bought a 2012 Prius c today - quick, easy, and they came down on their quoted price to meet my price range without hassle. Good experience.

For those that don't want to read the full story here is the short: Hayden Butler was my salesperson and was amazing, he listened to what I wanted for a car, and when that was looking more and more unlikely, made an amazing suggestion for a comparable one that I love! have recommended it to my co-workers and shared with everyone I know, completely worth the drive for a car. here's the full review: Initially I was not looking for a car at all, I was looking for information about where I stood with my car (as far as value vs what I owe, what options were present to me and such). I went to a local dealer (name omitted because this isn't about downplaying them) and had what I will simply put as the worst car experience I have ever had. sales people never once asked me what I wanted and just threw $12000 used cars at me trying to sell them. Needless to say I was frustrated and ready to just be done. I got a phone call a few days later from Ray's CDJR, the lady was super nice and I told her up front that I was not interested in selling the car right now, but she suggested coming down for a visit and seeing what they could do. I figured "why not". I drove the 55 miles down to Ray's and was introduced to Hayden. Hayden instantly took me to his office and began to ask questions to me and my GF, getting to know the backstory behind me and where I was. My initial desires were in the Dodge Durango GT (we had rented one and loved it, looked to buy/lease). ultimately we came to the conclusion that it was not feasible at this time to get one, so I had inquired about the Journey (given its a smaller in the dodge family). Hayden found one for us with the features we liked and the colour that i liked. we test drove it and liked it, despite missing a few features (backup cam and such). we ran the numbers and they gave me a great value for my car and worked it so the payments would be right in my budget. I had some concerns about the journey and it being a 4cy 4speed engine and that i couldn't shake that fear, Hayden looked around for more that were in the 6cy variety but we couldn't find one. after what seemed like another trip heading home with my old car, Hayden suggested the Jeep Grand Cherokee and that they could work to get one in my budget range. we were driven to a separate lot where he showed me the model (in the colour i liked, with all the features i wanted). i fell in love with the car almost instantly, and Hayden and told me the facts about the car and how it was very similar to the Dodge i was asking for. upon asking why he hadn't suggested it earlier, he stated "well you weren't looking at the Jeep, you were pretty set on the Dodge". that statement was amazing to hear, as it showed clearly he was finding stuff to fit my needs and wants first, and suggesting what would fit my desires after. we worked on the financing and i left that night with a car that i loved, in the price i could afford on a lease that i could follow. This was the best car experience i have ever had and i would recommend it in a heartbeat to anyone looking to get a new car. Hayden was amazing (and i have to give xxxxx to the intern assisting as well) and he is the first person i would tell you to ask for if you go.