Used RAM vehicles for sale near Winthrop Harbor, IL

I work 3rd. So I set up an appointment online. They set me up with Dylan. Dylan contacted me via text. Asked what I'm in the market for. I gave Dylan a run down. We set up a day & time. When I arrived Dylan had A few trucks lined up & ready to go. I gave more in detail on what I was in need of. One being the 3.5 twin turbo. Found a truck after looking at several of them. Only issue at the time was no trailer hitch. One of my requirements. Dylan had that taken care of. Kunes paid for the new hitch to be installed. Everything went smooth from start to end. Dylan is a great guy to work with & made everything pretty much pain free. Even took care of lunch. What happens next is what is Important. After a month of owning the F150. I put new rims & tires along with running boards. Come to only find out one major thing was wrong. It didn't have the 3.5 twin but the 2.7. Lets just say I was pretty upset & felt taken for. stuck with a truck I couldn't use. I left a pretty crappy review. I contacted Jesse the general manager. I Explained the situation. He talked to Dylan & got back to me the same day. Dylan being a standup guy owned up to the mistake & both Dylan & Jesse went more than out of their way to make all right. They got me a bigger truck more than I expected it to be. They removed the rims & tires from the one truck to the other. The truck they got me was clearly worth much more money But kept the number the same. Mistakes happen for a reason. How those mistakes are handled is what's key. Kunes stepped up to the mistake ^ made it right. Thank You!! They proved to have an honest sales team & proved they want you to leave happy. They have my trust

We recently had the pleasure of purchasing a vehicle from McGrath Acura of Libertyville, IL, and we are exceedingly pleased with the experience. From the moment we arrived, the atmosphere was welcoming and respectful, largely thanks to the exceptional service provided by Mr. Cristian Lopez. He displayed remarkable professionalism and courtesy, taking the time to truly understand our needs without any pressure. Mr. Lopez answered all of our inquiries in a thorough and transparent manner, which made the entire process feel effortless and straightforward. We would also like to extend our gratitude to Mr. Trent and Mr. Victor, who effectively presented us with various aftermarket options and facilitated the necessary paperwork with efficiency. Overall, the transaction was seamless and stress-free. The vehicle we purchased was precisely as described and very reasonably priced, further affirming our satisfaction. We wholeheartedly recommend McGrath Acura in Libertyville to anyone seeking a new vehicle. Their commitment to outstanding customer service truly sets them apart.

Each person I interacted with from the service advisors to the shuttle driver, was friendly, and helpful. It certainly made a stressful experience more enjoyable. I felt like a valued customer the entire time.

Although I ultimately did not buy a car from this dealership, I was thankful for their assistance during my shopping process. My sales associate, Griffin, was extremely helpful - patiently answering my questions and providing me with information that I was looking for. Hopefully we'll be able to cross paths again sometime!

9/27/2022 - Rick P. at Kenosha Toyota is a great person. He is an honest and straight forward specialist, providing me with all the information available. There is no pressure in buying anything there. They are always very social able and you always feel good leaving the dealership whether you buy a car there or not. Their customer service is great and it is what all car dealerships should be like. My old Rav4 just had a blow head gasket. I urgently needed a new car. I went to multiple dealership nearby and was expected to pay over $10,000 in fees that was not unnecessary. Mark up fees of $4,500, ceramic coating (that it is already applied at the manufacturing plant and I have to pay for it) service fee of $1,800. I was very upset leaving those dealerships knowing well that they were screwing me over for bogus fees even though I didn't buy a car there. At Kenosha Toyota, I couldn't be any happier. I purchased a car that I felt good paying for it. I felt good that I was not screwed by them and felt the pressure to buy. If you are looking for a new car, see what Kenosha Toyota has in inventory and visit them first before you go to the other dealers. I hope that Kenosha Toyota continues to provide this great customer service and Thank you Rick P.

Sales staff professional. All questions answered. History of interest vehicle reviewed. Nice experience. But, a better price was not offered to me. So I lost some interest. This visit was the initial phase of my research, so everything was expected.