Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
After frustrating experience at another dealership, I decided to give these guys a try. Had my vehicle fixed and working properly in 24 hours. Awesome staff and I will be back for service and purchase my next vehicle from them!!!
I'd have liked nothing more to gIve a 5 out of 5 but there were a couple nuances that were a bit off putting. Like any dealership, the end goal is to get you in the car you want. To be honest, the way they work was pretty streamlined to accomplish that.
When it came time for financing, they gave me a much better rate than I'd asked for, and matched trade in offer of another dealer, top marks for that.
Only real thing that bugged me was the gentleman I dealt with was a bit fast paced for me. Not aggressive at all, but liked to move on through topics. Overall though he was a good salesperson, who even called me about an item I left in my trade in. That might not be that impressive, but that's some fine customer service in my opinion.
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
Todd was an amazing help to me when looking for a larger vehicle for my growing family! He listened to my "wants", "needs" and limits and found my family exactly what we needed! I will be a repeat customer for my next upgrade!
Holly was awesome to deal with! Our experience with Holly was the best we have ever received at a dealership! Thank you Holly! This is our second purchase at Ganley. Each time the experience gets better and better! Our salesman Mike Lanham was wonderful!
There is never enough that can be said about how good of Chance is at his job, he made it easy for me to decide what I would be happy with. He is such a social person I felt really comfortable with him helping me and glad he was the one who helped me out.
We've been doing a lot of searching for just the right vehicle for our college age son who will be starting an internship soon. While searching online I found a Jeep that seemed perfect. So I completed the online request for info. I was pleasantly shocked to receive an email almost immediately on a Sunday afternoon. You'd think it was a canned response but the way it was worded that seemed impossible. That was just the beginning of the personal attention to our needs and accommodating our unique situation. John was so easy to work with. He made my son feel at ease while there alone and was waiting for my arrival knowing my first name. Little details that make you feel important. Fred did an excellent job of explaining the financial side of the transaction. Never once did I feel pressured or taken advantage of. And here's the best part... they let Matt drive off with the vehicle to get to class on time before I'd even signed the paperwork.
Klaben provides the Best auto service departments in North East Ohio, hands down. Honest, communicative, friendly and most important, competent. Only place I???ll take my car & truck.
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