Used Subaru Outback for Sale in Richmond, VA

I took my daughter there to buy her a car and there were very good quality cars to choose from. All of the salespersons were highly professional. No complaints at all from me. A+ rating. See Hayden when you go, an outstanding young man!

This car is roomy but still gets great gas mileage. It has the bells and whistles I wanted without being priced too high. Subaru is a reliable make that I will be able to count on for many years to come.

Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn???t listen/understand a thing from email/conversation; such as that I do not have my cell phone during the day and then getting daily text messages about giving her a call right back and / or coming by the dealership for appointment (in very first email explained I lived 140 miles away. I was disappointed that the day I scheduled appointment the vehicle was still on lift and keys not immediately available for test drive as I was told all would be...since I called around 10 am, scheduled for 445pm and they knew drive was at least 2 1/2 hrs. Sales manager rude and arrogant throughout process, initially when Josh explained situation his excuse for not pulling keys was I???ve been too busy; then, at close of deal he obviously knew I???ve driven a long way so just quickly and condescendingly shot down any discussion of negotiations. I understand you???re policies but if you advertise guaranteed price match and then when I mentioned Lustine Jeep he just undermined their practices and mentioned a lot of fine print with their offers. I assure you if I had dealt with him any time earlier in the process I would have shopped somewhere else. In this case the only other dealer with a manual Rubicon Recon in the SE was Lustine and he knew it was late on Saturday (never would have made it before close) and I wanted to get back home. Honestly I???m typically great with names but wanted to forget his as soon as I learned it. All my years of supervisory roles and management assure me this man is quick to assume credit for other???s hard work and throw others under the bus to steer attention away from himself. Josh on the other hand is truly one of a kind. He treated myself, and a family friend both professionally and courteously. He was willing to do whatever was necessary to make us go away with a mostly positive experience. I truly appreciate his knowledge and expertise with the vehicle and his dedication and patience. Even though it was 8 pm by the time we finished with paperwork, he made us feel like there was no one he would rather be with (except maybe his daughter...but that???s admirable) and acted like there was no other place he would rather be. Good luck to him, expect he will keep customers coming back to you.

The rear automatic braking system kills my love for this car. If the eyesight thinks you're going to hit something (a wall, another car, etc), it sounds a brief warning, then slams on the brakes. You might just be backing into or out of a steep driveway though. It scares the daylights out of you if you're not expecting it. Literally, the brakes will lock up. There is no instant kill switch for it, and it takes a while to turn it off while holding your finger on the button. I can't back into my own driveway without this thing slamming on the brakes unless I hold up traffic while pushing and holding a button to clear. It resets every time you put the car into reverse. I hate this "feature" so badly. I wish I could permanently disable it.

Family owned, terrific staff. All around great buying process. Shout out to our salesman Ricardo who truly enhanced our experience - extremely knowledgeable, patient, and genuine. Whole team - Ricardo G. (cardog), Sheri, and [Big] Mike worked well past closing to help fit our family's schedule. We love our new Jeep! Highly recommended to anyone in the market.

Overall, a good car. We've had a couple of problems that while covered by warranty, still made us uncomfortable. I would probably buy another one. I've owned 3 Subarus and I'm mostly satisfied with the brand.

I was in the market for two vehicles. One for me and one for my daughter. I knew what I wanted for myself. I had very detailed requirements and Basic found me exactly what I wanted without the pressure of buying something that was not a perfect fit. They emphasized making sure that we selected the vehicle that I wanted and not to just settle on something. I valued that honest approach and it made me feel really comfortable right from the start without any of the pressures that come from buying a car. Basic Auto Sales was patient with gathering my specific requirements and matched them up to just the right vehicle for me which was a beautiful Nissan Murano. They even provided me a copy of the carfax report that showed the service history of the vehicle. I could see that the car was well maintained buy the prior owner and that it was never in an accident which was important to me. As for my second car for my daughter it had to be "cool" in my daughters eyes and in my book a good value for the dollar. We found a white Jeep Patriot that my daughter fell in love with right on the lot among their broad inventory and it fit my budget also. I am a big stickler on safety and I noticed that a couple of the tires were getting lower on tread so I asked them if they would put on new tires and through negotiation they included two new tires in the deal. Come to find out they have a full service mechanic shop as part of the dealership that I could use in the future for any repairs or oil changes. This made it very convenient having a one stop shop that knew what they were doing but also had the resources to meet my new tire request in a timely fashion. One of my expectations that I explained to my Sales Person Joe Duval was that I did not want to spend all day at the dealership once I was ready to purchase. I wanted to be in and out. Joe made sure that he planned in advance as much of the paperwork that was required to purchase the vehicle so that I was in and out in a reasonable amount of time come the day of purchase of my two cars. I appreciated his due diligence and being prepared not only with the Vehicles but also the car buying experience. Joe returned all of my text and calls on the spot when I had questions and if he did not know the answer he found the answers to my questions. I am not an easy person to sell to because I have been in sales all my life so when I come across a person that sells in a consultitive and professional manner I like to make sure other people know about it which is why I am even taking the time to write this review. I would recommend Basic Auto Sales to my friends and family after this experience. Well done Basic Auto Sales!

This car has what we want: all-wheel drive, many safety features, comfort, and amenities galore. We couldn't be happier with our purchase. We will be sticking with Subaru.

Easy process; plenty of clean late model vehicles to choose from. The no haggle price is spot on, better deal than possible at carmax. Highly recommend if in the market for a good modern car at a very decent price.

I purchased this after moving to Idaho in anticipation of the oncoming winters. However, have not had to use AWD seriously. But the car is great and very comfortable on the highway.

This was my first experience using CarLotz. Used them to sell 2 vehicles; one outright sale and the other on consignment. I could not have been more please with the excellence of service and the outcomes on both vehicle transactions. Additionally, the staff were professional and competent in their trade. I highly recommend CarLotz to potential sellers and buyers of used vehicles.

When it comes to safety, reliability, value for the money, and best of all it's performance in the snow, Subaru is hands down the VERY BEST. I would challenge any other car brand to beat any of these qualities in a car . . . no matter what the price!!!

every one extremely helpful and pleasant. Without question, pence kia has the greatest customer lounge I've ever countered (I'm 87) Free coffee and snacks,a dozen really comfy easy chairs, large TV, three tables with some 80-100 magazines with few duplicates. Also very fast shop service. Keep up the good work.

This car is unbelievably practical, well made and good looking. It has great gas mileage and is extremely reliable. I have never had ANY issues with it. I once went on a ski road trip with 4 of my friends and we all fit comfortably with all of our ski gear in the back & skis on top! I am so sad to say goodbye to it. I am only selling it because I am graduating Medical School and starting residency in NYC in June.

Saw the car I was looking for on-line advertised for a great price, so my husband and I went to Carlotz to check it out. Car was as advertised, great condition, low mileage. Staff at Carlotz was friendly, but created a low-pressure situation allowing me and my husband to look at the car on our own and plenty of time to discuss what we wanted to do. Because the pricing was so fair, no haggling was necessary. They were up front about everything and the whole process took less than 2 hours. Very satisfied with this experience!

Just retired. Looking for my Outback to be my "forever" car. Not too large, not too small. Love features and driver assist. Get Limited model!

I was looking for a good solid used car for my daughter who just graduated .... they were so friendly, helpful, responsive without making me feel like I was being "pushed" or on their speed dial .... I found the perfect car and they helped me through everything. Unfortunately my daughters need for a car changed due to a move, but now they are helping me look for my 15 year old who will get her permit soon, and again their customer service has been second to none in my experience of buying a car .... excited to move forward.

This car has everything: style, comfort, turning radius, large screen, touch buttons for everything , great handling, spacious, quiet interior, safety features to the max!

This being my 5th new car in 10 years, I never, ever thought I would ever say this but... I THOROUGHLY ENJOYED THE EXPERIENCE of shopping at Colonial Subaru. I can honestly and confidently say that I will never recommend or purchase from a dealer other than this one. Granted, this is my first Subaru so maybe the experience is great with all Subaru dealers but I have never felt so accommodated, informed, and respected while shopping for a car. The staff there - especially Gaby, Patrick (or the guy that helped clear up my Equifax issue), Chris, other Chris, and Floyd are the people to know! They were super helpful and never pushy. I strongly recommend Colonial Subaru as my experience there was exceptional!

My husband had spoke with Ms. Myron over the phone a week pryor to going to the dealership. We wanted a 2017 Subaru Forester, black on black. She found a 2018 with all the bells & whistles! When we got there, OMG...the experience we had with Ms. Myron in getting the information, answering questions and concerns we had about the vehicle, was nothing less than excellent! We hadn't planned on making a purchase, but after we saw the vehicle and driving it, we went to dinner and prayed over what our decision should be, called her from the restaurant and told her we wanted to make the purchase! She ensured the Forester would be clean upon our return to the dealership. She simply goes out of her way to ensure you are happy with your new purchase! I have never seen that type of saleperson who doesn't try to push you into making a purchase. Excellent customer service...thanks Ms. Myron!

This car just keeps getting better. Eyesight, Appleplay, auto door locks, improved display......I thought I loved my 2017 Outback!! Subaru continuously strives to improve upon what they have instead of trying to razzle dazzle you. I will never own anything but a Subaru.

Our Outback adventure started with a great new salesman Ali. He was very helpful, personable and knowledgeable. The management team of Chris and Patrick kept things smooth and worked out the best deal possible. Then we moved to a great experience in the finance room. They were very helpful in working with Bank of Southside to get me the best rate and quick approval. The process was smooth and seamless. No high pressure to take on aftermarket products. When paperwork was done and we were ready for delivery, Floyd took us from top to bottom from trunk to engine. This was the highlight of our experience, this car has so many features and Floyd walked us through every aspect. He took so much time with us and completed our experience. Detail team did a great job on cleaning and shining up our fabulous new Outback. I forgot to mention they donated $250 to Feed More. That will help feed 1200 people. Merry Christmas.

As a past Subaru Outback owner, I wanted to replace my 2011 vehicle. When I called Colonial Subaru to check on their inventory and pricing, I was amazed at the difference between their offer and other Subaru dealers. Our salesman, Chris Johnson, was thorough, efficient, and extremely helpful. He knows his product and all of the features. The financing procedure with Gary See was easy and much, much faster than other experiences in car purchases. There was NO pressure for extras! Thank you!!

The 2019 Subaru Outback 3.6R Limited is a Fantastic car! It has an excellent six cylinder engine/CVT trans. Lots of power whenever you need it. The Outback Limited is loaded with all the latest technical wizardry you could want. The Outback has a great ride and very good handling. Plenty of room inside for people and cargo. No need for an SUV when you can drive an Outback.

It was such a pleasure to deal with Myron and the entire team at Colonial. From the beginning, Myron was so helpful and friendly with both my family and myself. She is an attentive listener who has a knack for understanding her customer's needs and determining which car would be the best match for them. Myron's experience and knowledgeability are an asset to her team. Furthermore, she followed up with us to make sure that we were 100% satisfied with our purchase and with the customer service we received- well we were! I highly recommend the team at Colonial Subaru and am so appreciative of Myron for going out of her way to make buying a car such a positive experience for our family!

The Outback offers the perfect blend of comfort, performance and value. This is the crossover vehicle for you if you're looking for the most bang for the buck.

I stopped by Peasons Honda to take a look at the new Civic Hatchback. Several staff took the time to check on me and offer their help. However, one of the Salesman, I believe his name was Ajani, went above and beyond to explain the new Honda Civic, its uniqueness, space, quality, fuel efficiency and potential resale value. He answered all my questions. I was just browsing for fuel efficient options, but, Mr. Kingslow was so supportive and professional, I almost bought a new civic. In other words, I was very impressed. As a result, I will tell all my friends and government colleagues to go see Ajani Kingslow, as he knows the cars well and can work with them to get the best deal on a Honda product.

Great crossover. A lots of room, lots of good features. Easy to drive, comfortable on long trips. Great visibility. Very quiet in the passenger compartment compared to other vehicles I have owned.

CarMax quoted me $6,000 for my 2013 Kia with 100K miles. Matt and his team at CarLotz sold it within 6 weeks and I made $2,000 more going through CarLotz. The process takes a bit more time than insta-cash through CarMax but the patience pays off. I trust CarLotz and would recommend to anyone selling their automobile to go through CarLotz first.

This car has all the latest technology for safety and comfort. Best car I have ever owned. It far exceeds my expectations. It is very comfortable.

I recently engaged Carlotz to dispose of three 2011 Ford Transit vans owned by my employer. I worked with Joel Pinnix at the Richmond West Broad location. Joel kept me informed of the status of the sales through the entire process. Two of the vans required minor repairs in order to pass inspection before they could be sold. One van sold for its initial suggested list price and the other two sold at slightly reduced prices. All three were sold in less than 2 weeks. I found Carlotz’s process and customer service to be excellent and would highly recommend Carlotz to anyone wanting to dispose of a vehicle in a hassle free method.

This vehicle satisfies all of my needs. Very reliable, well equipped, everyday driver. This vehicle has more than ample room for passengers and cargo. Very easy to drive, and comfortable.

I owned 3 Outbacks. They are great cars! They look great, they are fantastic in the snow, and they hold their value in resale. I would highly recommend this vehicle as a reliable, stylish, family car.

Harry Mosley was personable and accommodating, the kind of Sales person you want to deal with. Initially I couldn't decide whether I wanted a Forester or a Crosstrek. Harry was very knowledgeable about both vehicles and about Subaru's commitments to safety. I have never owned a Subaru so this was important. I came back for a second visit to test drive each one and decided on the Forester. Harry sent me pricing the next day as I requested. I spent the next day, calling and getting quotes from 4 other dealerships. I changed my mind at least once on what color I wanted. I gave Harry the specs that I wanted, he called back later that afternoon, he had found the one I wanted We met Monday morning to wrap up the deal, he introduced me to the Finance Manager who quickly completed all the paper work, reviewed additional options and extended warranty.(I'm a Systems engineer and was extremely impressed with the desktop technology!) The price and package were reasonable. My only after thought, I should have negotiated a better deal on my trade-in. About the car- 2018 Forester - The color is beautiful, the sound is great, its fun to drive, safe, comfortable and the mileage is good. I'm looking forward to spending a few years and many miles with this one. EvelynW

Looked at Volvo’s and the rest before deciding to buy a Subaru. The ride is noisy most of the time. So far, I get 28 mpg, so why buy the slow noisy 4cylinder? The traction system is called X-Drive and it works well in glare ice and deep snow. Dealer maintenance is outrageously expensive, charging $600 to replace 6 spark plugs. The. CVT causes this wagon to be slow even with the high output six cylinder. The cabin heating system needs to improve so that you don’t have to idle for 1/2 hour to get heat when it’s -10.

The only concern that I had was the fact my leg room may have been less then I had hoped for. Other then that it was an outstanding auto.