Used Subaru Crosstrek for Sale in Colonial Heights, VA

I was in the market for two vehicles. One for me and one for my daughter. I knew what I wanted for myself. I had very detailed requirements and Basic found me exactly what I wanted without the pressure of buying something that was not a perfect fit. They emphasized making sure that we selected the vehicle that I wanted and not to just settle on something. I valued that honest approach and it made me feel really comfortable right from the start without any of the pressures that come from buying a car. Basic Auto Sales was patient with gathering my specific requirements and matched them up to just the right vehicle for me which was a beautiful Nissan Murano. They even provided me a copy of the carfax report that showed the service history of the vehicle. I could see that the car was well maintained buy the prior owner and that it was never in an accident which was important to me. As for my second car for my daughter it had to be "cool" in my daughters eyes and in my book a good value for the dollar. We found a white Jeep Patriot that my daughter fell in love with right on the lot among their broad inventory and it fit my budget also. I am a big stickler on safety and I noticed that a couple of the tires were getting lower on tread so I asked them if they would put on new tires and through negotiation they included two new tires in the deal. Come to find out they have a full service mechanic shop as part of the dealership that I could use in the future for any repairs or oil changes. This made it very convenient having a one stop shop that knew what they were doing but also had the resources to meet my new tire request in a timely fashion. One of my expectations that I explained to my Sales Person Joe Duval was that I did not want to spend all day at the dealership once I was ready to purchase. I wanted to be in and out. Joe made sure that he planned in advance as much of the paperwork that was required to purchase the vehicle so that I was in and out in a reasonable amount of time come the day of purchase of my two cars. I appreciated his due diligence and being prepared not only with the Vehicles but also the car buying experience. Joe returned all of my text and calls on the spot when I had questions and if he did not know the answer he found the answers to my questions. I am not an easy person to sell to because I have been in sales all my life so when I come across a person that sells in a consultitive and professional manner I like to make sure other people know about it which is why I am even taking the time to write this review. I would recommend Basic Auto Sales to my friends and family after this experience. Well done Basic Auto Sales!

The safety features of this car have saved lives and thousand of dollars of accidental damage. Eyesight is amazing. The buying experience was great. The dealer we dealt with was one of the best I have ever visited.

My overall experience with Pearson Mazda was superb. I purchased my first vehicle with them back in 2004 and another for my daughter February 2018. Now it was my turn to purchase a vehicle. My 45th birthday gift to myself. My search started about a month ago with Joseph Jackson. He was very patient and attentive to my needs. He listened to my wants and needs and found the perfect vehicle for me. I could not find a CX-5 that I liked in my price range and had begun looking for other vehicles. A week or so had gone by and he called me and asked me to come by and give him a chance. I did and so glad I did. He found the perfect CX-5 for me in my price range and color I wanted. That is commitment. You don't find that nowadays. I was not forgotten about becuase I did not purchase the other vehicles from him that I test drove. He kept me in mind and as soon as he saw one he thought would be to my liking, he reached out. Joe Jackson job well done! Thank you for being persistent, but not overbearing. You made my car shopping experience Fantabulous! I would like to add that everyone at the dealership was friendly and courteous. Kevin Johnson was extremely helpful too. He also helped me this a wonderful experience. Thank you all.

I drive for my job. Door pockets aren't large enough or square to be useful. Center console is a C minus! I'm 5'5., must reach way back to lift storage cover. VERY BAD. there are 2 useless recesses in the center console --too shallow to hold a cell phone or pen -- what are they for? cup holders set too far back. and PS: never open the door if it's been Snowing!!! it all lands in the driver's seat. Obviously not designed by an outdoor team!

Harry Mosley was personable and accommodating, the kind of Sales person you want to deal with. Initially I couldn't decide whether I wanted a Forester or a Crosstrek. Harry was very knowledgeable about both vehicles and about Subaru's commitments to safety. I have never owned a Subaru so this was important. I came back for a second visit to test drive each one and decided on the Forester. Harry sent me pricing the next day as I requested. I spent the next day, calling and getting quotes from 4 other dealerships. I changed my mind at least once on what color I wanted. I gave Harry the specs that I wanted, he called back later that afternoon, he had found the one I wanted We met Monday morning to wrap up the deal, he introduced me to the Finance Manager who quickly completed all the paper work, reviewed additional options and extended warranty.(I'm a Systems engineer and was extremely impressed with the desktop technology!) The price and package were reasonable. My only after thought, I should have negotiated a better deal on my trade-in. About the car- 2018 Forester - The color is beautiful, the sound is great, its fun to drive, safe, comfortable and the mileage is good. I'm looking forward to spending a few years and many miles with this one. EvelynW

I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G

From the time we walked into Subaru of Richmond in July, not knowing anything about Subaru???s except for ads, Harry Moseley was our mentor, our sales rep, our professional car guru, and ultimately our friend. He told us and showed us everything about the Crosstrek we we interested in, what would be different if we waited for the 2019 model, and what our financing options were. He answered every question. We would recommend him in a microsecond! Thanks, Harry, for all your help.

It drives so smooth and the Interior is so sleek!! All my friends love my car! Big upgrade from the PT cruiser I used to have.

I've drifted through the showroom many times when my wife's CX-5 was in for service. Never met a high pressure salesman. Yesterday Kenny Hicks sold me a 2018 CX-9 Signature edition. I'd been eyeing one for some time, and he took us on an extended test drive. Totally low key (and a real car guy). He didn't play around. He put a great offer on table and I took it. I couldn't be happier.

This car met all my needs. It’s sporty and the design is great. The only thing I would redesign is the back storage. It needs more space. Overall it’s great for its price. Also note the lugnuts seem to get jammed so beware when changing tires and let the dealer know to manually loosen up the lugnuts to avoid jamming. Otherwise it’s gonna cost you more money to have them fix

Got me home during the biggest snow storms of the year. People were even stuck in standard trucks and we still got through without any issues.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

14,000 miles so far and no problems. It handles and rides really good goes anywhere in snow , great gas mileage just a good all around car . Its perfect for road trips around town or anything in between. Its power is better than what most people say about it being slow, its no race car but it gets up and goes pretty well.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Excellent safety and features. Great deal from economy auto superstore. Looking forward to many trips with the family. Enjoying the backup camera. Beautiful car. Chrome wheels. Looks great

This being my 5th new car in 10 years, I never, ever thought I would ever say this but... I THOROUGHLY ENJOYED THE EXPERIENCE of shopping at Colonial Subaru. I can honestly and confidently say that I will never recommend or purchase from a dealer other than this one. Granted, this is my first Subaru so maybe the experience is great with all Subaru dealers but I have never felt so accommodated, informed, and respected while shopping for a car. The staff there - especially Gaby, Patrick (or the guy that helped clear up my Equifax issue), Chris, other Chris, and Floyd are the people to know! They were super helpful and never pushy. I strongly recommend Colonial Subaru as my experience there was exceptional!

Perfect size for me. Great handling and super safety features. Would like to have the car starter on the key remote. Maybe on my next one.

My husband had spoke with Ms. Myron over the phone a week pryor to going to the dealership. We wanted a 2017 Subaru Forester, black on black. She found a 2018 with all the bells & whistles! When we got there, OMG...the experience we had with Ms. Myron in getting the information, answering questions and concerns we had about the vehicle, was nothing less than excellent! We hadn't planned on making a purchase, but after we saw the vehicle and driving it, we went to dinner and prayed over what our decision should be, called her from the restaurant and told her we wanted to make the purchase! She ensured the Forester would be clean upon our return to the dealership. She simply goes out of her way to ensure you are happy with your new purchase! I have never seen that type of saleperson who doesn't try to push you into making a purchase. Excellent customer service...thanks Ms. Myron!

This car has everything I need & nothing I dont. Drive great. It has all the acceleration you need to get to speed on a highway or pass. No complaints here. First Subaru I have ever owned but won't be my last. The base model has all the technology & safety features need without all the extra nonsense that I dont need. By far the best car I have ever owned even better than my Malibu.

Our Outback adventure started with a great new salesman Ali. He was very helpful, personable and knowledgeable. The management team of Chris and Patrick kept things smooth and worked out the best deal possible. Then we moved to a great experience in the finance room. They were very helpful in working with Bank of Southside to get me the best rate and quick approval. The process was smooth and seamless. No high pressure to take on aftermarket products. When paperwork was done and we were ready for delivery, Floyd took us from top to bottom from trunk to engine. This was the highlight of our experience, this car has so many features and Floyd walked us through every aspect. He took so much time with us and completed our experience. Detail team did a great job on cleaning and shining up our fabulous new Outback. I forgot to mention they donated $250 to Feed More. That will help feed 1200 people. Merry Christmas.

Only had my Crosstrek a few weeks, but I did a LOT of homework before buying it. I am really picky because I keep cars for 10+ years. I have the Limited - leather seats and great safety features. Roomy interior, comfortable and dashboard is nicely laid out for ease of use. Subaru “Eyesight” is awesome - bacause if it this car was LESS to insure than my 08 Acura. Jury is still out on reliability but so far I love this car - sporty and luxurious.

As a past Subaru Outback owner, I wanted to replace my 2011 vehicle. When I called Colonial Subaru to check on their inventory and pricing, I was amazed at the difference between their offer and other Subaru dealers. Our salesman, Chris Johnson, was thorough, efficient, and extremely helpful. He knows his product and all of the features. The financing procedure with Gary See was easy and much, much faster than other experiences in car purchases. There was NO pressure for extras! Thank you!!

we did our research and are VERY happy with our purchase. the only thing I think could be improved is the choice to raise the passenger seat as the driver's seat is adjustable. I am short, I LOVE how the driver's seat raises up -- evenly. our last car (a Toyota) raised the back of the seat, not the whole seat and you ended up sitting on an angle. the Crosstrek raises you up -- and a lot. I love it! I can see some of the hood! wish the passenger seat raised -- it sits too low for someone short like me. other than that -- it is a GREAT car!

It was such a pleasure to deal with Myron and the entire team at Colonial. From the beginning, Myron was so helpful and friendly with both my family and myself. She is an attentive listener who has a knack for understanding her customer's needs and determining which car would be the best match for them. Myron's experience and knowledgeability are an asset to her team. Furthermore, she followed up with us to make sure that we were 100% satisfied with our purchase and with the customer service we received- well we were! I highly recommend the team at Colonial Subaru and am so appreciative of Myron for going out of her way to make buying a car such a positive experience for our family!

This is a wonderful little car. It seems to have a little more space than a regular small car hatchback. The ride is great, one of the best riding cars I've ever drove. I was concerned with it being AWD it would not get that great gas mileage in the real world, but is adequate in mixed city/hwy driving and excellent if you drive hwy a lot. The power is adequate, it does take a little bit to get use to the throttle response - you can snap your neck if you get on the pedal too much from starts - easy on the gas and it is very smooth. It takes mountain roads effortlessly - drove up a steep North Georgia mountain and it was a goat, just kept going and never under any stress. Haven't taken it off road, but Subarus I've heard do quite well off road. This is a great little car and perfect for smaller families or young folks who want something functional as well as something a little different from a regular sedan/hatch/suv - Subaru is a bit in their own category of car type.

We are very happy with our new 2018 Outback. Everyone at the dealership was friendly and knowledgeable. If someone didn't know the answer to our question they knew who to go to for the answer. There was no buying pressure from anyone we spoke with. Subaru offers a lot of value at a very competitive price.

The Crosstrek has everything I need! I did splurge for the bells and whistles, but still remained in my budget. The CVT transmission is super smooth, haven't noticed a huge difference coming from a 2003 Subaru Outback. The eyesight feature is definitely helpful (and is included in base models), and my Google Pixel connected to the car without any problems. My first brand new car and I couldn't be happier!

First time car buyer from Colonial Subaru. A very pleasant experience from start to finish. Christopher was such a pleasant,knowledgeable and prompt person to meet my needs. I drove 30 miles one way just to check out your faculty after seeing it on TV

It drives really well on wet highways. Plenty of zip. Comfortable car to sit in. Not too many whistles and bells, which is fine with me.

Chris Johnson is the best! I asked him if we could do everything through email, so that I did not waste a trip if something did not work out. He took care of everything for me, met ALL of my wishes, my new car was ready and waiting for me when I arrived. All that was left was the little bit of paper work. This place and the employees are absolutely amazing!

Love the vehicle. Traded my 2011, F-150 in on a new Crosstrek. I drive a lot, spending about 400 dollars a month of fuel alone.... Thinking my gas bill will be about 1/2 of what I was spending, putting that towards the new Crosstrek, my monthly out of pocket, additional expense, will only be about 200 bucks... I love the vehicle, all the new technology is just fantastic, it takes some getting used to, the beeping when go outside of your lane or if you have it set, it will steer you back in your lane....just love it.

I had been to a different dealer previously, and it was an absolute NIGHTMARE. We ended up going to this one because it was the only other one open on Memorial Day. Oh man am I glad we did!!! Chris Johnson helped us and was THE BEST salesman I have ever had the pleasure of working with. He was so helpful and absolutely ZERO pressure. He was very genuine and knowledgeable. He listened to my wants and concerns and was able to help get me into the car I wanted. I am so thankful for everyone there. I love my car, and I love my dealership!!

Comfortable small vehicle. Perfect for getting around town and doing chores. Easy to drive and good mileage. Comfortable feel and easy to handle. All the technology anyone would desire. All the safety signals necessary to keep you safe. Plenty of room for passengers in the rear se at. Good truck room. Plus Apple Car Play.

I leased a new Subaru Ascent Touring, and from start to finish it was a very quick and painless process. The salesman was like a family friend, and was extremely helpful the day of the sale and in the days following. Five days after I bought the car someone hit me. Not only did the Subaru Ascent protect me and my passenger (no injuries), but the salesman offered to look at the car for me to see if it was safe to drive. When I took the car to the dealership, multiple staff members came out to look and talk with me and my husband, ask if we were ok, and give us their suggestions for the best body shop to use. They even gave us the info for the body shop THEY used for all of their Subarus on the lot for any work needed, and told us who to ask for. They worked with our USAA agent when she was unable to get an estimate (car was so new, parts weren’t in the system) - she was able to sit with them and call the Subaru factory to figure out pricing for the estimate. The dealership said they would even get me a loaner for a period of time if needed while my car was in the shop. While getting your new car mangled in an accident less than a week after purchase is never desirable, the staff at Hyman Brothers Subaru truly made it feel less painful! The repair shop they recommended was extremely easy to work with, and communicated with me throughout the process. I will definitely be getting my next Subaru from Hyman Brothers!

I enjoy this car - it has plenty of power for daily driving and handles very well. I don't like the touch screen audio, but you get used to it. I also use a seat cushion for long drives, but the seats are ok. The gas mileage is great.

Emailed dealership listing what we wanted. Dealership emailed back they had it. Made a deal & purchased a Forester within an hour. First routine service completer in less than predicted time. Nice fcility. Nice people.

I’m not a car expert but I love my crossstrek and I plan to drive it until it gives out or I do, whichever comes first.

Thanks to Mike Miller who made the purchase of my Forester a great experience. Everyone was helpful and I knew right away I had found my car.

Good price if you are a negotiator; great winter driving; nice space, roomy; stylish; good safety record; if you drive the original tangerine you'll get lots of questions & compliments