Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
My first service as a Subaru owner could not have been any better. I was greeted quickly, service was explained thoroughly. I had decided to wait in the lounge area and was pleasantly suprised that the service was completed earlier that quoted. Great Job!
Extremely overpriced service; friendly customer service
by subaruowner from DealerRater.com
November 29, 2018
Service advisors recommended I get the 60,000 mi service on my 2017 Subaru and quoted ~$930 in August 2018. I saved up for the service, returned in October 2018, and final amount was $1,021.00. I drank the Subaru kool-aid culture-wise but am writing a review so others are aware that this recommended service is extremely overpriced and consists of potentially unnecessary checks/fixes. I wasn't consulted about what was necessary prior to the service - seems the service managers went through a checklist and didn't consider that some of the work wasn't necessary. That total included a tire rotation despite the fact that two weeks prior I had a brand new set of tires put on my car. It also included an inexplicable $80 shop fee and another random $35 repair request fee (I didn't request any repairs). Background on my vehicle is that it is in perfect condition - I was simply following recommendations from Subaru by going in because I had reached the 60,000 mile service. I did sign the paperwork so feel a review is the only thing left to do at this point - learned a lesson and will think twice before ever going back to the dealership for any kind of service. I recommend taking your car elsewhere if you need a regular service (or repairs for that matter) - there was no reason to spend that much on a regular check-up.
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
Promised a lot of perks when I bought the car, such as free starlink for a year and free door dent/ding repair for a year. The salesperson didn't give me the codes for starlink for about a month. Now that I'm trying to arrange the free dent repair, I'm getting the runaround, asking for warranty information (which I was never given or told about) and having to call multiple people, none of whom are available. Huge hassle.
by Proud owner of a 2001 and 2008 Volvos from Georgetown, Texas
August 23, 2017
The Volvo Service rep Joe Counce always listens carefully to what is going on with my car and guides me to understand what needs to be done and why. When the service is complete he takes great care in making sure that I am satisfied. Joe often makes suggestions of things that I should consider doing and when the best time for a particular service should take place. Joe is very knowledgeable, professional and a great guy to work with!
I have been coming to Volvo of Georgetown for 11 years. I just purchased my third Volvo, and Truly believe in Volvo for Life. The sales staff are all very courteous and respectful to customers. Service at this facility is also very prompt and always provides a vehicle to use while ours is being serviced. This facility generously provides beverages and snacks for short waiting periods. It feels comfortable to explore the new vehicles with no pressure from sales people. This is a customer friendly place to shop for a new vehicle.
Inelda Bastillo and Steven Garza were top-notch. We drove up from Austin and would do so again. This was our best car buying experience ever (we are in our late-40s). There were no hidden fees and no hard-sells.
The salesman - Kennedy Christopher Did a very good job in getting me set up in my vehicle- even staying 2 hours after closing time to do so. He is dedicated and kind to the customer and he works hard to make sure the customer has everything they need in thier vehicle.
Service was top notch and really organized. Staff was accommodating to my ongoing list of questions and put all my concerns to rest. I've been visiting the other dealership in Austin but not anymore. This is my Go-To shop from here on out. Can't believe I hadn't stopped in earlier!!!
We were a first time car buyer and we were confused on subaru vs outback.We had a few visits to Georgetown Subaru .Frank Ayana dealt with our case ,he did not put any pressure in buying but explained us on both the cars.We liked the 2016 Forester and he had it readily in the stock.i would highly recommend Frank and Subaru of Georgetown.
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