Just happen to come across this location and I found it to be one of the best in the East Bay. Walked on to the lot and was greeted by Z. He was happy to show us what we where looking for and then stepped away and waited for us to ask our questions. It's nice when a dealership and sales person knows that the car sells itself. I recommend this place for all serious buyers. Great Experience!
Great car for commuting and heading for adventure
by Marty from Seattle, WA
January 3, 2019
This is my adventure car. It is great in the rain and snow and for heading to the mountain trails. The ground clearance is great for the rough mountain roads. Love it.
Was looking for a new car for my son and he liked the Subaru BRZ. I made an appointment to come in for a test drive, and left that same day with a new car. There was no pressure to buy like at some dealerships and the salesman was very nice . All in all we had a good experience and would recommend this dealership
by Kellyw from Nicholasville, KY
January 29, 2019
Comfortable ride,love the adjustable seat that fits me perfectly. Very quiet. Every amenity you could possibly need. Safety features sold me on this vehicle. Sound system is great.
Excellent staff. Easy to understand. I loved the fact that they owned their mistakes no matter how minor! Class act!!! I would recommend you to everyone! Thank you!
All around competent performer
by OldDog from Salem,MA
January 22, 2019
Decent value for the money. Superb AWD. Good quality materials used in interior. Mileage in the 6cyl is so-so. But better performance makes it worth it. Quality issues with the high end head units, and a recall for gas gauge being off by 1/8th tank.
Friendly staff and prompt service, and all the maintenance work was satisfactory.
Test drive of an outback
by Paul from Sandy
January 20, 2019
Great potential vehicle unless you have very tall people. The vehicle lacked leg room in the second seat if the driver seat is all the way back. The lane assist feature is great along with the four wheel drive system. I looked carefully at purchasing this car until we hit the leg room issue.
I brought my car because the oil light came on well within my 6,000 mile service period. The car will be monitored for oil consumption. The vehicle has only 16,000 miles on it, so I am hopeful that the problem can be resolved.
New Car Purchase
by Marie from Bishopville, MD.
January 30, 2019
Just purchased this car but I can tell you it rides smoothly and is comfortable. Just learning about all the improvements to cars since our last car purchase but it looks harder than it is. Looking forward to driving this car for years to come.
Linda was great in service! Kudos to her! She checked on me several times to update me on my car.
Love my Outback!
by Otisco Marion from Marietta, NY
January 2, 2019
My Outback is very comfortable and convenient, and has all the bells and whistles I need. It is very reliable and goes through all kinds of weather. The drive is quiet and smooth, and my 2 golden retrievers fit in the back.
It was very easy making an appointment.
During the appointment the facilities were very nice for awaiting completion.
The facility location is reasonably close to fast food outlets.
The service coordinator came to me (in the lounge area) when the service was completed.
One nice "extra" was having my car washed during the service appointment.
Overall, this was an efficient, pleasant and comfortable environment.
Took a licking and kept on ticking
by TravelingSuzanne from Knoxville TN
January 2, 2019
6 months after purchasing my Outback, I was involved in a serious accident. It did it’s job protecting me and my 4 legged passenger. It is my tank, and I love the AWD. I work in rural Home Health care and I have yet to get stuck or stranded where others have been. I love the space of the hatchback as I travel for a living.
Diablo Subaru always provides the best customer service. That is why I also say that going there with my Subaru Outback is like going to a car spa. Service is prompt, welcoming and gracious. The shuttle is always available if needed, the waiting area is comfortable and coffee, tea and hot chocolate are available as well as flavorful popcorn. When the routine maintenance is done, they wash the car. The only thing that weighs on me is the cost of routine maintenance. When I brought my car in yesterday and was shown the cost, I was in shock. So my service person said they could do half the items on the list and the other half after quite a few more thousand miles. But even at half the initial cost shown to me, it was a whole lot of money. That is the only downside for people who live on a tight budget.
Great value for the money...
by calxndr from Brandon, MS
January 1, 2019
Great car! Fun to drive, good looking and safe! we’ve enjoyed it very much! Great gas mileage, our everyday driver. Beautiful leather interior and exterior in black.
Everything was outstanding. Especially Dustin, who was courteous, professional, and timely. He got me in and out in record time. I very much appreciate him and the team
I love my Subaru
by Dcole from Spiro
December 20, 2018
This car is more than I expected. It has a fun, smooth ride.has plenty of ports for my electronics, bluetooth, sirius accessibility. Gas mileage much better than my previous vehicle. I usually have buyers remorse,but not with this car. LOVE IT.
I went through Costco and this dealer came up in referral. I did everything via e-mail (my preference) up to the point where car was being brought to dealership. After that salesperson had deal and car I wanted waiting for me. A painless, easy and no pressure car buying experience. Go see Marie or Anibal.
Great car, good gas mileage and very comfortable.
by dixie95051 from Fox Island, WA
January 11, 2019
This car met all my needs, is stylish, comfortable and has great gas mileage. I love the car! It’s a great car if you have dog!
I came here to buy a LEAF and I was pretty picky, but they took care of everything and gave me a very good price! I can call them any time with questions and they genuinely seem happy to help. This is now my first choice when it comes to dealerships.
My fourth Subaru
by Jillo from Corry, PA
January 27, 2019
It met all my expectations! I absolutely love it! The ride is so comfortable for the driver and riders. The heated seats are perfect for this weather. I have nothing negative to say. I just wish I could have purchased a new one!
Staff didn't seem to know how to check in a car on early bird drop off. We filled in online appointment with what we wanted and a form and they still didn't seem to know what to do.
by Karen Singleton from Lancaster, PA
January 20, 2019
I thought this vehicle was a great car for the value. It drives well, and has great "get up and go." It's a great family vehicle, and has plenty of cargo space for all of the gear hauling you do as a parent or active person!
sales and finance teams. Finance Manager Cemal Unal was a 10 very excellent personal service. Sales team Taz and Mike were a 10 excellent. Quality of Subaru product is superior for the price.
Very Good Car ! - Some Issues
by Mr.Atoz from Tampa Bay
January 17, 2019
Very happy with this car mainly because I have 6 cyl. version. Therefore no issues with acceleration. 10 way power driver seat, V6 power when I need it, Lots of safety features such as lane departure warning, low speed front and reverse crash warning. Blind spot detection warning. AWD system does have some jerky shifting at low speeds. Nav/Info/Entertaintment screen sometimes goes blank. But overall, very happy with this car. It is the top trim, so Im not sure I would feel the same with the lower trims.
Malcolm was amazing and provided my wife an informative but stress free test drive. It sold us on the car. I am blanking on the name but the gentleman who helped with financing also did an amazing job and was helpful and honest.
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
Nice, clean facility. Pleasant and knowledgeable staff. Repairs done right and on time.
I love my Subaru - my 4th one!
by Sally from Fort Shaw My
November 30, 2018
Just what I want in a car. It holds the road on ice and snow and is a pleasure to drive year around. My last Subaru, a 2000 purchased new had no major problems until it died an official death at alnost 300,000 miles.
This is the first vehicle that I have ever purchased from Carlsen Subaru. Bret McElroy is an amazing person to work with. He answered all my questions promptly and was very friendly to speak with.I can honestly say that he made my experience painless and helped me out so much when I was looking for my 2019 Subaru Outback. Super great guy and I would highly recommend him to all my friends and family. Everyone I came in contact with at Carlsen Subaru was very friendly and outgoing. All around great experience. Thank you!! I love my new Subaru Outback.
by MtnPerson from Colorado
December 23, 2018
This is a super comfortable car. The driver’s seat adjusts every which way so you can be comfy. Plenty of leg room in the front and rear. Lots of cup holders too!
Salesman was very knowledgeable and patient with us. Good follow up
I love this car
by Judi5 from Newton, MA
December 21, 2018
My Outback is sturdy, dependable, comfortable and, as far as I'm concerned, really cool. It handles really well in the snow and is rugged enough so I feel comfortable driving just about anywhere, yet luxurious enough to enjoy long distance trips at the wheel. It is also very highly rated for safety, which makes me feel more comfortable driving my family around.
I was not pressed into buying a car. The salesman was courteous, knowledgeable about the vehicle and made me feel very comfortable while making my decision. The finance department was helpful filling out the all of the paperwork and did not pressure em Into adding the extras. I had a wonderful experience with my dealership.
Recent Outback Owner
by NedSubLove from nederland, co
November 2, 2018
Just purchased my first Outback and love it so far! It's a 2013 3.6R Limited. So spacious and comfy ride. The miles are a bit higher, 66K miles, but I believe Subaru's can last a long time if maintained properly. I look forward to driving this vehicle for a long time!
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