This was our first time ever purchasing a new car. It seemed daunting at first and we didn't really know what to expect. However, I want to specifically commend Ms. Shelly Karl, who greeted us with a very friendly and welcoming hospitality. She was very patient in showing my husband and I various options and understanding our ordeal. She even went above and beyond by going the extra mile to accommodate us and guide us as to what we needed to complete the purchase process. I must say she truly is a people's person and made it less daunting. Thank you Ms. Shelly for being my sales consultant. You were awesome!
I also want to thank Mr. Craig Mulligan, one of the financial managers, for explaining thoroughly each aspect of the financial deal and being able to obtain a great deal for us first time buyers.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
We just purchased our 4th vehicle from the Dick Poe Family, and the service was excellent! Our salesman, Rick, is knowledgeable and friendly, and was able to provide answers to all our questions! George, the finance officer, made the buying process easy and fun! The two men show what great employees the Dick Poe dealership has always had, and why we'll come back again!
I just bought a new 4 runner and the sales rep. was very attentive to my questions and explained everything very well. The general manager Gerald Miller and the service manager have always gone out of their way to help me with any issues I have. You drive up to the service area and employees are with you instantly. Poe Toyota personnel are professional and polite and treat you with respect; I HIGHLY recommend this dealership.
Me andy wife stopped in to see Touring Accord and mainly was looking for BEST DEAL!! I reached out to Stephen Stophel who gave us best deal and we where Iffy if it was best deal. We didn't purchase that day but after shopping around he was right about no one would offer a good deal as his plus he mentioned that his Manager Fernie Rivera would offer us maintenance oil changes to make the deal better in which he honored. I'm pleased to say that my experience was 100% and glad my first stop was El Paso Honda. If you want upfront great service go see Stephen Stophel at El Paso Honda. And manager Fernie Rivera.
Excellent cars!! Excellent job, You would get aprove fast, easy and very comfortable guys to chill also if you guys want a car come right here im sure you guys would get aprove and take you new car the same day
I purchased a 2017 Tacoma. Carlos Salas was my salesman and did a wonderful job! I went into the dealership on Wednesday, couldn't negotiate a price, but ended up closing a deal with Carlos the following day via email. This is my first time purchasing a vehicle at Dick Poe and it won't be my last. Ask for Carlos Salas! A+ rating!
This establishment is friendly, knowledgeable, and full of professional representatives that took care of me from the moment I pulled into their parking lot. Their facility is extremely clean and they had an amazing waiting area to hang out in while my car was being worked on. Great overall experience!
I love my Subaru and want the best service on it. Every time I take it into Garcia Subaru in El Paso, Texas, I am always pleased with the service and attention provided by their staff. I purchased my Subaru from this location, as well, and have highly recommended them to my friends and family. Lorenzo and Javier in service really make a difference and provide a great experience while getting my car serviced.
Proud Subaru Owner :)
The minute you step out your vehicle someone makes sure they guide you in the right direction.
Friendly and professional service.
Thanks Subaru. Most likely will come back to buy again.
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