Lube, Oil, Filter & Tire Rotation Service
December 4, 2018
I live in Livermore and have been going to Livermore Toyota for all my services for the past few years. I've always had a great experience until this one. I brought my 2014 Prius Plug-In there for a lube, oil, filter and tire rotation service. While my car was being serviced, I had walked to the local Starbucks. While at Starbucks, I received a call from the service department saying my air filter and cabin filter needed to be changed. I told him that's impossible because my car was there for service less than 5000 miles ago and they had recommended I change those filters. I declined to change them and on that day I purchased new filters from Livermore Toyota service department and replaced them when I arrived home. When comparing my old ones to the new ones, they weren't bad at all, but I went ahead and changed them anyways. I had asked the service advisor on the phone: "How can my filters be dirty in less than 5000 miles?" He said it was probably an old reference left in the computer. I was under the impression those items are inspected every time under the maintenance service. I was also informed my low-beam light bulb needed to be replaced. I never noticed it was out, but told them to go head and replace it. When I arrived to pick up my car, I turned the lights on and one bulb wasn't working, so I notified the service advisor. He came out and said they must have not plugged it back in. He reached in and re-plugged it. So my questions is? Was the bulb really dead and did it need replacement and/or was it even replaced? If it were replaced, wouldn't it get inspected to make sure it was working before returning the car back to me? After expressing my disappointment about this service, Rick said he would make it right and offered me a free service on m y next visit.