Happy Happy Highlander Customer
December 3, 2018
I was torn deciding whether to put $3000 into my beloved 2008 Eddie Bauer or replace it. My Initial plan was to research a number of SUVs. I needed something relatively large with emphasis on safety as I have 14 grandchildren and constantly have a few of them in my vehicle. Headed home from work I stopped at Toyota of Bedford. I had read impressive things about the Highlander. Peter Jacobs walked up to me while I was reading the window sticker on an ugly (my personal opinion) what I would call baby poop brown, Highlander.
Now getting to the review: Peter Jacobs was more than a pleasure to work with. I explained my concern over trading in a vehicle requiring transmission repair, the size of my family, the fact that I was now single with a bad habit of having “champagne taste on beer drinkers money.”
Peter mentored me through vehicle selection, steering me away from elaborate options that I liked but didn’t need. He truly worked on my behalf with his manager to get me the best possible price. Peter is not a price hagler, well maybe with his manager he is. I gave him a price I could afford. After a few negotiating bonuses like last day of month and end of quarter, with a few setbacks like mechanical condition of trade-in and title needing to be retrieved from prior loan provider, I leased a new Highlander XLE with 15K annual miles for $10 per month more than the price I initially gave Peter.
I had leased a Toyota Camry from this dealership years ago. Their service department was excellent. The people were always friendly and accommodating. The two years free maintenance plus bumper to bumper warranty through the term of my lease made it a great option for a single woman who needs a dependable vehicle and knows nothing about car maintenance and repair.