I went to 3 cities and 5 dealerships looking for a specific type of vehicle. Rossco was one of those dealerships. At each of the other places I visited I felt somewhat intimidated by the sales staff but not here at Rossco at all.
Ricky was very friendly, professional and helpful. When diagnosing a possible issue with the car, he suggested exactly what I was thinking and we worked it out immediately.
The price was half KBB suggested price, CarFax was exceptional and the car drove out better than any of the others I tried. How many dealers this size offer CarFax "free" report - none I've found!
If I could give a higher score I would - extremely happy with value.
Most reliable car I’ve owned
by DC from Wind gap, PA
November 28, 2018
The car was perfect for me and my fit all my needs in a car. 4 wheel drive and good on gas and not too pricey. I couldn’t be more pleased with my purchase, and know it is reliable.
Alan is a great guy to work with. He is willing to talk any time to get you what you want in the car buying process! He knows his vehicles! No high pressure sales just friendly and most helpful!
Comfortable and reliable family vehicle.
by Clark Griswold from Roseville, CA
January 29, 2019
This SUV has anything/everything you could want in a family vehicle. It has enough room to fit our entire family comfortably and still have room for luggage/groceries/etc. It also has the reliability people know and expect from Toyota and is also pretty easy on the eyes.
Alan has helped us buy 3 vehicles now and working with him and CR Toyota has been a pleasure every time! Friendly, helpful and efficient!
Feel safe in this car with all the safety features
by Highlander lassie from Twin Cities
January 17, 2019
this Big Suv makes me feel safer and I love all the safety features.
I love the comfort of the Suv .
This Highlander rates very high in Consumer Reports as a reliable, safe and a great SuV to buy and helped me consider it a potential buy which I did end up buying.
Who could ask better than that.????
We came in for tire rotation, and came away with a beautiful red corrola. Alan was a super salesman. He work with on the our trade issues to our advantage got us out of one lease and into another great one. Thanks Allen and Toyota!!!!!
Love this car
by Lawmama from Los Angeles, ca
January 22, 2019
I absolutely love my new highlander. It’s a great car- feels very luxurious and it’s definitely reliable. It’s a beautiful car that I’m proud of- it suits all of my needs.
Didn't feel pressured and people were very friendly
by Ravgirl from DealerRater.com
December 1, 2018
Alan was such an excellent teacher the night I picked up my Rav. He took his time explaining the different features my RAV has to offer and told me anytime I had questions I could call or text him and he would help me out It's very comforting to know I have a person who is willing to teach me all about my new vehicle to make sure I'm happy with my purchase!!
Love the passenger dash cubby
by Bfave from Golden, Colorado
January 18, 2019
This vehicle is solid! It gets up and goes and feels like you are drinking on clouds! I love the passenger dash cubby and the cooling seats!
Alan Makabi explained everything I needed to know about the Toyota Rav4. He was very patient and took the time to answer my questions until I understood everything about the vehicle. He made the purchasing part of getting a new vehicle awesome!
Recalls on Stereo System & Actuators NEEDED!
by lmroberts from Fall Branch, TN
January 21, 2019
I have owned my 2014 highlander platinum for over a year and I love it. It just turned over 100,000 miles. It drives with great comfort and safety options. I have dealt with the stereo system shutting down including the bluetooth phone and having to turn the SUV off and restart for the fix. For a couple of months now, I have been locked out of the driver's side door. Now the back passenger door won't lock using the automatic door locks. Both of these issues are posted as complaints for all models of the Highlanders and Toyota has not done a recall for either one. Some have paid to have the actuators changed only to have the problem happen again and again. Toyota will have to fix these problems before o purchase another one. When you pay $35,000 for a vehicle you expect it to work correctly!
The all wheel drive along with its driveability options makes this a well rounded vehicle. Proven with the latest winter storm! Rides high like a SUV should but isn't top heavy! This is my first Toyota bought for my wife and it has me shopping for myself.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Best choice for us
by Mandy from Tyler, TX
January 12, 2019
We needed a vehicle with a 3rd row. The Highlanders received excellent reviews on other sites for the interior space, reliability, fuel efficiency, among other features that were important to us. So far, we are incredibly pleased with our decision and know we will have this vehicle for a LONG time. Toyotas run forever and with very few issues. We had a Corolla previously and never had a single issue in the 8 years owned.
Great Place to buy a car, very nice people with a nice selection of Fords. Shopped around a lot and felt I got the best deal there
Replaced My Truck
by Roxy from Oceanside California
January 14, 2019
This car was a great transition from my Nissan Frontier Truck. I was looking at Ford Flex, Ford Explorer and Nissan Murano. The expectations I have are all satisfied in the Highlander. Needed a large enough car to haul my family around, and my ton and a half of clay and equipment.
Best place ever to get a vehicle. Everyone was super friendly and helpful. Will definitely be shopping here for our next vehicles. Great job everyone.
So glad I switched to the Highlander.
by TynetB from MD
December 21, 2018
I previously leased a Ford Edge. It was a nice SUV, but the Highlander is better. While both basically offer the same features, the Highlander surpasses the Edge in technology. I’m so happy I made the switch.
Have been a regular customer for the last 5 years or so now. I've bought parts, had services performed on 4 different Toyota vehicles, and even negotiated on a newer certified car (but didn't buy as the time wasn't right for me). So, mainly my positive experiences with this location relates to my service and parts counter experiences as I hadn't bought a vehicle from them, but I did go through the buying process with a salesman and it was ok- no pressure at all. They've done a few freebie services for me and even on occasion gave discounts on their parts for me and that puts them "tops" in my book!! Great job out there on Highway 1 guys and gals!
Great suv experience
by Don oh from New York
December 11, 2018
Not good on gas as I would have expected. I am a Toyota customer for more than 10 years and this one has higher gas per mile
Adam and Glenn are great to deal with. No pressure to buy. Test drove the vehicle I was looking for within 5 mins of being on the lot and had paper work done shortly after. Took less than an hour and I got a great deal on a 1 owner low mileage Ford Fusion. Sending anyone I know to Kroll Auto. Never had an easier more up front buying experience.
Most Reliable car I have ever owned.
by mehl857 from Dahlonega
November 30, 2018
Thus has been the best car ever. I have had is for 13 years. Never any major issue. It's a tank. I have over 200k miles and she is still running great! LOVE Toyota!!
I purchased 10yr old F150, from another State. 3 Days later, and 3 Days of constant rain, a leak in the roof was discovered. After some research and discovering it was a manufacturer defect.the problem was solved, and Toyota of Iowa City compensated me for the repairs. Even though moments were little tense unknowing what to do, Toyota of Iowa City stuck with me and worked through my unique situation. Thank you Toyota of Iowa City.
Toyota is the only car I would consider owning.
by Pat from Atlanta, GA
November 20, 2018
Reliability is excellent. I’ve owned a number of Toyota over the years and I keep coming back to purchase another Toyota because of the reliability and the excellent staff that sell and maintain these vehicles.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Expect to drive this SUV for many years.
by DenaLane from Oklahoma City, Oklahoma
December 4, 2018
I really love how smooth the Highlander drives. Very quiet ride. Easy to handle for a mid-size vehicle. Has a lot of nice features that may take me a while to learn. I feel like the Highlander will last for many many years.
Very good service. The people I delt with were friendly and helpful. Answered all of my questions. Didn't feel any pressure to buy a vehicle. Very nice clean facility.
Very Reliable car
by AmitN from Alpharetta GA
November 27, 2018
This is a very nice car in terms of interior space, comfort, Mileage, power etc. I did some long trip(up to 12 hour) with this car and found it very comfortable. Only one thing I can say where it need improvement that is interior design.
Terry did a very nice job of explaining all the details of our lease purchase and showing us the many options on the vehicle. Curt also explained thoroughly and in detail the warranties to us. Thanks to everyone for making this a great experience for us!
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