Courteous, efficient, friendly service.
November 5, 2018
Germain has the best service I have ever received from a dealership, I was greeted by Customer Service Specialist Peggy Mazaras, who was very friendly and efficient, explained the process, and guided me to the spacious waiting area. I was especially pleased that the TV was on mute with closed captioning for those who wanted to watch and quiet for those who wanted to read. There was complimentary coffee, tea, and snacks, as well. When my car was ready, Ms. Mazaras explained the service provided, and what the schedule was for future service. She also answered my questions quickly and efficiently. It was a pleasant experience.