Bryon was attentive, informative and helpful throughout the buying process. He helped me understand all the features and how to use them. When I picked up the car it had all the options for the agrred upon price and was the desired color. Bryon has called to follow up and answered all my questions. This was a positive buying experience and I love my C-HR.
Greg Palmer, our Dorschell Used Car salesperson, was altogether superior in terms of professionalism and dedication to customer service. He made my used car purchase a breeze--in fact a most pleasant experience. I would return to Dorschel to work with Mr. Palmer in a heartbeat!
Greg Palmer, Dorschel Pre-Owned Car representative, was hands down the best automotive representative I have ever worked with. Professional and dedicated to customer concerns, he made the purchase of a pre-owned Toyota Corolla a breeze--actually a pleasure. I would return to Dorschel to work with Greg Palmer in a heartbeat.
Best experience I've ever had with a dealership thanks to Joe Roides! Coming from a woman this is important as we sometimes don't have the best experiences buying cars. Joe was very friendly, polite and knowlegable in helping me find the right car. The lease had expired on my 2015 Toyota RAV4, I was back and forth on buying out my lease or re-leasing. He was able to find me a new 2018 RAV4 and kept it in my price range so I decided to re-lease. I am extremely happy with my experince and my new car. Ladies if you are looking for a nice salesman who treats you well and with respect, talk to Joe Roides! Thank you so much!
Was looking for an inexpensive diesel Golf. Found at IDE have sent a request. Got very informative respond from David who provided all the information I needed.When I came over ( from Buffalo area) car was ready and the rest of the transaction was easy! Highly recommend.
Frank Gatterallo was my salesman.Cant say enough about his professionalism.Went to pick up my truck and he informed me that my apr was even lower and that my monthly payment was lower than agreed.Seamless and painless.Other dealership I went to with same truck wanted more and give me less for my trade.Great job Frank and DT..
This was my 1st experience with Dorschel Automotive Group and it was a most pleasurable experience. Tom Ernisse was extremely helpful and very easy to work with. I will recommend them to my family and friends.
Was looking for a used car to replace my wife's rav4. Had been looking around for about 2 weeks and saw the 2013 toyota rav4 xle certified. Decided to go and check it out. Drove it and another one . Came back and bought the 2013. She absolutely loves it. Very glad we went and was the best experience in a long time in buying a car.
Their slogan says it all - 'Nobody Beats an O'Connor Deal', and I can confirm that as I called nearly every major Chevrolet dealer in Rochester and Syracuse seeking out the best price on a new Volt. Steve Dash and his team were able to give me the best price, and were very fair with my trade in as well. Everyone at O'Connor made me feel welcome and did everything they could to make the buying experience a pleasant and painless one. If anyone is looking for a Chevy car, truck or SUV - I would highly recommend you head straight to O'Connor. Two thumbs up!
Went for a 30 minute oil change. The person who checked the car in gave me a tan ticket and said I was all set. I walked through the door and looked left and right and the girl behind the counter said the waiting room is to the right. I go and get comfortable and an hour goes by and I’m thinking it’s unusual for an oil change to take this long. After 1 1/2 hours I go to the desk and ask why it’s taking so long and the young man tells me my car is not in the computer. He told me I was supposed to check in at the desk. Well, the person who checked my car in did not tell me that. He told me I was all set!!! I was very upset. The young man behind the counter was so patient as I was not. He wanted to reschedule and I couldn’t as I was leaving the country on Monday. His next solution was to give me a rental so I could do my errands and they would get to my car after the tech got back from lunch LOL. I was ok with that. So 2 hours after arriving,I had a car, not mine, and set off to do my errands. It was about 1 1/2 hours after that when I got called my car was ready. While the screw up was up front, the service I received after the error was discovered was top notch. The young man taking care of the situation was as calm as a cucumber and I was not. He was awesome and should be congratulated for making a messed up situation work. This was the first messed up appointment I’ve every had at a Subaru dealer so overall you do do a great job!
I've been going to Van Bortel Subaru for nine years and they've taken great care of my Forester. I've never bought the same car or from the same dealer before, but this place is making me reconsider that.
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
I found a car at this dealership on cars.com and was able to go see it that same day. They had it ready when I got there and I never felt any pressure buying the car. My salesman was Patrick and he was so kind and helpful. Their prices are outstanding and they really go above and beyond for the customer.
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
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