Super impressed with her customer service!!!!! Hoenstly she holds the door open for her people , she talks when to them when they aren't happy, she turns unhappy customers into happy ones, love dealing with Nicole!
A strong, heavy, very safe feeling car
by Sandie"Red Rav 17" from Jefferson, MA
December 28, 2018
This is the car I been wanting for awhile now. AWD, so it will be good in New England during the winter. It has more leg room front and back than much more expensive SUV's
I filled out an online lead form about a car I was interested in buying. The call was returned to me within an hour. Big Dan talked me into stopping down to take it for a test drive. It was an hour away from my house but worth the trip. The price was fair and it felt very professional and legitimate to work with these folks. They have great quality cars to choose from. For the most part they are dent free, well taken care of, desirable pre-owned cars. After a brief test drive, it was a no-brainer that I should purchase this car for my wife.
The finance process was so quick and simple. We were done with papers in about 15 minutes. The total experience was not even an hour. The even better wow experience was that we were snowed in for two days following the purchase of the car but they delivered it to our doorstep anyway.
From the the first phone call to the last text to follow up on my overall satisfaction, the experience was outstanding. There are not enough stars on this app to give you the full perspective on how top-notch this buying process was.
Now we are two days into owning this car and my wife is totally impressed that a used car could be that solid, drive so tight, and feel like a new car even though it has 90,000 miles on it. It is a 2011 mini Cooper that we bought. It is almost flawless for a car of that age and mileage.
John in finance was so helpful and responsive. He got a rate established for my wife that was beyond what we could've asked for based on her poor credit history. We wound up opting in for the extended warranty, after all it is a used BMW product.
The selection of cars, motorcycles, and other toys made it seem like a car Disney World/hidden gem out there in Albany. I've never been to that area before but I had a great trip and it's worth the drive from the Portland area.
I liked the RAV4 so much, I bought it.
by Michele T from GB MD
December 1, 2018
I drove a hr to test drive a Toyota RAV4. I liked it so much, I ended up buying it. It was definitely worth it.
The sales experience with Roberson, especially with Molly Wilkes, was a rare pleasant experience in the Auto Industry. They were honest in all their dealings with me and never tried to play games on either the vehicle I was purchasing or the one I was trading in. I would recommened both the dealership as well as the sales representative.
Upgraded from a 2010 to a 2016
by Loves Toyota’s! from Denver, co
January 12, 2019
I loved my 2010!!
-no power port in the hatch area
-less cargo room and cubbies to store things
-doesn’t do as well in the snow
-has more power
-overall handles better
-the base model has some bells and whistles
I love Toyota’s and have always been impressed! It has taken me a little bit to get use to the new blind spots. Overall love it!
Scott at Roberson???s knows his Wranglers. I???ve been a long time Jeep owner and Scott educated me on many things I didn???t know on the new and past Wrangler models. Thank you! Looking forward to working with Roberson again.
Always a solid choice in a SUV
by Mikkel31 from Stillwater, MN
December 17, 2018
I’v owned several Toyota’s and their always dependable. The RAV4 gets decent gas mileage, is easy to get in and out of, and it’s great in snow! It comfortable to ride in and everything is laid out nicely. It’s a solid overall vehicle.
Went in for service on our 2011 Laredo Cherokee and was immediately assisted and greeted. George in service was great and didn't give us any run around. We then continued to walk the inventory as our car was being serviced, we met James and he was super friendly, he invited us to look at the newer Grand Cherokees. Even though we were not in the market for a new vehicle, we continued to work with James for the next few weeks. He sent us info on new and preowned Jeeps through email which gave us a chance to research them. After we narrowed it down to the exact vehicle and were able to come back in, James was out but had asked John Freeman pull it up, wash it, and had it ready for us to look at. Needless to say the experience overall was the best, we absolutely love our new 2018 Grand Cherokee Upland. Thank you Gentlemen there at Roberson Motors, you all are truly professionals and have earned our business.
by Matt from St. Cloud, MN
January 8, 2019
I love this vehicle. 2nd RAV4 that I’ve owned and I’m really happy with it. Handles well in poor weather which is frequent in MN. Great size as well.
I would recommend this dealership to anyone. Sean and Jim are always a pleasure to work with. They make the transaction simple, quick and painless especially with Danny in Finance to wrap things up. Jon Taylor the GM is always the perfect gentleman and makes his clients feel valued.
A perfect fit for me
by Jimmyjam from Des moines iowa
January 11, 2019
2015 rav 4. It’s the right size. All wheel drive. Efficient. Capable in the winter. A little road noise but fixable with dynamat in the doors.
I was pleasantly surprised at the professionalism shown at the Salem BMW facility. Craig was not only extremely knowledgeable but courteous and fun to talk to. It was one of the best car-buying experiences I have ever had!! Thanks you Craig and Erin.
Another excellent Toyota vehicle
by Catmom4 from Dallas, TX
December 16, 2018
We are on our 3rd Sienna in 18 years and all have been extremely reliable and safe (2nd Sienna was totaled). When it came to buying a vehicle for one of my kids to inherit, we looked only at Toyotas.
The RAV4 doesn't disappoint. The ride and handling are fantastic. It's easy to maneuver. My only complaints are that it doesn't have automatic headlights or power seats on the XLE.
Purchased a 2016 CRV from Honda last month and the battery died Wednesday morning. The Service Department sent someone to jump my car and after testing and discovering my battery was both in poor condition and my car was still under warranty they installed a new battery. They also helped me track down and figure out why it had died that morning (operator error). They were very nice and significantly changed my rather negative opinion of the Dealership.
by Susie from South St Paul, MN 55075-3451
January 12, 2019
The only flaw I find with this Rav4 is how the cargo area opens. Very inconvenient, opens to side instead of up. Still a good vehicle.
Jeff helped me and we negotiated a reasonable price on a car, I would recommend him to anyone interested in buying a car for the family.
by Timtothy from Kittanning
January 11, 2019
I have it for only 2 months,but its nice to drive.Lots of room inside,quiet and smooth ride.One con is no speed control for intermite wipers,one speed only.Nice looking interior. I hear that toyota is reliable,will find out. Checked mpg,22 around town ,27 trip
Cargurus called us and an appointment was made after we saw the car online. The whole process from our contact with the GM to the car saleman to the finance guy was up front and honest. They asked us what we wanted and if we wanted to explore any options. No pressure and no ick feelings. This was my sons first big purchase and he paid cash.! No hassel in and out in less than 3 hrs.
BEST CAR FOR GAS MILEAGE AND COMFORT IN THIS SIZE
by ROZANNE from NIAGARA FALLS
December 8, 2018
LOVE IT, I'M ALONE BUT IT HAS ALL THE ROOM I NEED FOR 2 CAR SEATS AND LOTS OF SPACE IN THE REAR FOR THINGS
My husband and I were in the market for a new car. Our first stop was a visit to Capitol Toyota to look around and zero in on which model was for us, *We had intended to check other dealerships vefore we made any decisions. From the moment we stepped out of our car, at Capitol Toyota we were treted to extraordinary customer care. The sales team of Victor, Sam, Lee and Nate couldn't have been more helpful, knowledgeable, and worked very hard to present the best deal possible. We are now the proud owners of spiffy new Rav4 and couldn't be happier! Thank you guys!
Switched from my Highlander to the Rav 4
by Jling from Hanover, PA
November 14, 2018
I drove a Toyota Highlander for years. Recently, someone hit me and totaled my car. I believe the solidness of my Highlander protected me from further injuries than I received.
Since I no longer have a soccer team in the back of my car, I chose to buy a Toyota RAV4. It is used, but is in excellent shape and looks brand new...and they honestly hold their value!
We went to Salem Volkswagen for a used vehicle which was listed on cars.com. The sales people were very knowledgeable, showed the proper interest in us as buyers and applied no pressure on us to buy something that day. Between phone calls, emails and our visit to the dealership, I was very happy with my experiences with them. I didn't end up buying the vehicle I went to see but would go back without hesitation if I saw something online again.
Perfect everyday vehicle!
by LARafat from Georgetown, KY
December 3, 2018
Roomy and comfortable interior. Stylish inside and out. Huge trunk with plenty of room for everything. Toyota’s safety feautures make this car reliable for 1 mile or 1,000 miles.
From our Salesman Victor to the finance help with Nate it was a great experience. I will recommend and return to purchase in the future Thanks Nikita
Rubbish car, unreliable, lousy service from Toyot
by Jong from Brisbane airport Qld
January 13, 2019
Uncomfortable seats, lousy suspension, diesel is gutless (barely tows a laden box trailer ). Very dated design and poor value for the money. Starter motor destroyed itself (car 9 months old) and after 3 weeks still waiting on parts - been told could be a 6 week wait. Not good enough Toyota!
I started with Duane Beaty online for availability and to set up an appointment he was very helpful and set everything up so when we arrived our sales person Kyle Read. Kyle was very polite and helpful providing us with all the information and options available to without making us feel pressured. once we made our decision he moved the process ahead quickly and got our cruze ready while setting us up with our finance person, she was very courteous and helpful explaining all of our warranty options and packages getting all of our paperwork finished and us on our way. i was impressed with the ability to find the vehicle we wanted set everything up with the internet staff so when we arrived everything was ready and available to us, from the time we drove on the lot till we left with our new vehicle was right at two hours.
I owned my last car for 23 years
by SusanW from San Antonio, Texas
December 23, 2018
This RAV 4 is significantly different than my 23 year old Suburban, but I am in a different stage of my life and I was happy to scale down. I like the power of this vehicle and appreciate the quiet, both in its ride and the ability to screen outside noise. I think this a perfect match for me!
Went to do a drive thru, knew What I was looking for and they worked hard to get me in exactly what I was looking for. I didn???t care for Capital at all before this latest visit...but I???m a Toyota person and ended up there, so glad I did!
Love this car!
by Lisa from Tigerton, WI
December 1, 2018
This car gives me piece of mind when I drive on winter roads in Wisconsin. It handles easily, is sporty and gas mileage is better than i expected.
I had a very good experience. I was listened to. Good recommendations were made without me feeling pressured.
2017 RAV4 Limited
by MamaBear from Midland, Texas
December 20, 2018
Excellent small SUV for the money & so fun to drive! The interior is roomy with good legroom. Even though it’s a 4 cylinder, it has good acceleration and is quite peppy!
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