Excellent Service and pricing Completely Satisfied
by s4sandeep from DealerRater.com
October 7, 2018
I was almost done with purchase with other dealer but at last stage was approched by Ashley, she offered a deal without negotiatation that was unbeatable, every step in the purchase process was easy and hassle free. Love to do business with Ashley.
My experience was a bit of a roller coaster, but I want to focus on the end of my experience. After having to sign two different contracts for the vehicle we purchased, because the first two finance managers messed up and did not notify us: Julio was able to help us get in contact with Felipe another finance manager of Hilltop Toyota to get the issue resolved. They both were very apologetic in regards to our situation and made up for all the bumps in the road that we had prior by providing us with excellent customer service and for staying late that night that we had to re-sign the contract. I felt bad that they had to deal with the burden of my frustration, but even with having to deal with that they were able to turn my whole experience right around. If you go Hilltop Toyota, I recommend you ask for Julio and Felipe! Thank you again for all your help.
We had a great experience trading in our car and getting a barely used replacement from Mo! Mo was kind, helpful, knowledgeable, and most importantly...not pushy. He made our car buying experience easy and we walked out with a deal same day. No gross salesman tricks here - the entire team was polite and respectful. We love our new car from Daly City Mitsubishi!
Vallejo Toyota was great. Not only did the find the exact car I was looking for they gave me a fair price. Nataly Diaz did a great job. Would come back and even tell my friends to come all this way to get a car.
The name of my sales man his name is Eli he was very courteous very approachable I was just strolling through the lot and he noticed me and wanted to know could help me I brought my car in to be serviced I didn’t bring my car in to get a new car but after dealing with Eli and having conversations with him I bought a new car he’s an excellent salesman he’s courteous he’s top-notch he is warm he’s friendly he’s not pushy he’s an excellent sales person smile on his face I wished all the salesman could be like him maybe they would sell more cars
My service representative was very informative about what they would be doing with my car to solve the problem. He stated they would have to keep it for 4-6 hours to discover the problem. Every step of the way he kept me informed of what they were finding.
Ryan was our salesperson and he was super! Found us the exact car we wanted at a really great price. Easy and upfront to deal with. Made the entire experience hassle free and easy. We would definitely recommend this dealership and Ryan.
I like to thanks for a great service from professional customer service, Trung Lu was very attentive to my concerns and have a knowledge about my issues, thank you so much mr. LU,I hope that I will be back soon. Regards, att Mario Aldana
The service is great! The online tool to schedule does not update the service records at Concord Toyota. Recommend that it not be used and call the service there. I have used it twice and been told I didn't have an appointment. Luckily they were able to still do the service.
Their service department is awesome. Which is a good thing since Ford cars are not the best quality. Things keeping breaking or wearing out on our 2013 Ford Explorer that I would not expect, or I have not seen in other cars. If you buy a ford make sure to buy the extended warranty or else it will cost you more in the long run.
This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return.
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
I loved the no hassle and great price on warranties. I would recommend CarMax to everyone.
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