the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.
This is my first truck.
by Quangcung from San Jose CA
January 13, 2019
This is my first truck. I was been looking around quite a bit of time, tested a few different brand name and finally bought this Tacoma.
Celeste was our sales person and she was competent, helpful and friendly. She patiently worked with us until we decided what car we wanted to buy. The entire process was without any pressure, the business manager who did the paperwork was a pleasure to deal with. He answered all our questions. We had a small problem with the price and that's why we took one star off. But in the end everything worked out fine and Pearson was accomodating with their price. We would buy there again, it's a fine dealership.
This is the best truck on the road. Just amazing.
by JAbrams6 from Merced, California
November 14, 2018
I love my Tacoma. It’s a great truck for being a mid size truck. It gets decent gas mileage and it has good power and torque that you would need for any need for a truck. Of course dependability it’s always on top of the scale these trucks are the best!
I am not good about keeping up with the recommended maintenance schedule. At my last oil change the employee spent a lot of time answering all of my questions about what is involved with my next big service on my vehicle, the time frame involved, and other questions. He was very patient and didn't try to hurry through the answers. Please keep this man for a long time! I like him. (Give him a raise, too. He's worth it.)
I also really enjoy your coffee and peanut butter crackers.
Best Vehicle I’ve ever owned
by SaintsToy from Santa Clara, Ca
January 8, 2019
Although I purchased this truck used, it was in mint condition w/low mileage. A rugged 4X4, fully loaded with extras and off-road tires and rugged blacked-out rims. This truck performs well above standards, on and off-road. Hands down better than the Nissan trucks and Jeeps I’ve owned- and I traded a Jeep for this Tacoma! Besides, the resale value on Toyota’s cannot be beat! This is a long-lasting performance truck worth every penny.
Salesman knew and stood behind their product. They were willing to negotiate to a price that left both parties satisfied. I'm a repeat customer and quite pleased. This also includes repairs and even warranty work.
Love is truck and the dealership
by Mlar from Milpitas
December 5, 2018
This truck meets all my needs and the service and extend warranty were great. Gave me real peace of mind. As good as on a new car
Jim was knowledgeable and worked hard at giving me what I wanted and made sure I was satisfied. He made me feel comfortable in what I was buying and took the time to answer all my questions. I will recommend him to my future friends and family.
My 4th Toyota truck. Thats how good they are.
by Jerry196 from Lincoln
December 31, 2018
I love Toyotas. Very reliable, easy on gas. Dependable. Could use a bit more power but not a real hinderance. Will give this truck to my grandson next year and buy a new one for me. Drove Chevrolet and Fords in the 60's, 70's and 80's, now only Toyota.
Always prompt and they get the work done right the first time worth every penny . I wouldn't take my Beetle anywhere else but Southern Volkswagen
Tacoma 2017 amazing truck
by Rober Rivero from Houston Tx
January 5, 2019
My Tacoma 2017 is much more than I expected, 48000 miles, it feels like new, considering that my other car is a Corolla 2018 zero miles, feels the Tacoma with the same level of comfort and manageability. I love how it works in all weather conditions and the power of this four-cylinder engine, power and low consumption, ideal for my lifestyle as I work away from my home driving about 66 miles a day and gas consumption is ideal. Apart from being accompanied by several very comfortable options such as being able to connect my phone to the central audio system and play my songs, making calls in hands-free, I was not a truck lover but without a doubt this Tacoma has changed my
Very pleasant experience with my daughter at checkered flag today.sales person Robert Cameron was top notch very professional,up front about all details,we were very satisfied with the whole deal.I would highly recommend Robert to anybody looking for a car.
Couldn't be happier!
by madstop83 from Northshore Massachusetts
January 10, 2019
We love it! This is by far the most comfortable truck that we have owned. Toyota's new safety features are what convinced us to purchase a new 2018 Tacoma. Another additional benefit is the resale value.
This dealership was perfect for me and my wife to buy our first new car together. Our sales person Robert Cameron was very friendly and showed us all the details we needed to know about getting a new car. Im very satisfied with our experience and highly recommended them to anybody i know.
Still a very good product, my third one
by Carl from Atlanta
December 21, 2018
This truck continues meet all my needs and a couple of new ones too. They keep on making it a better value. I am a loyal customer.
The staff at Southern Kia Chesapeake are so friendly and courteous. They treat every customer as family. Joe Miller , Cynthia Adam, and Brian Johnson has the best customer service relation I have ever encountered. I will be recommending the dealership to others.
Exactly what I needed in a pickup
by RMills from Elk City, OK
January 1, 2019
Truck met all my needs. Nice cab size, great fuel mileage, easy to park, plenty of storage, awesome ECT power feature. Awesome truck to own!
Definitely the best experience I???ve had buying a car from a dealer. I found my truck online and went in the next day to check it out. Jordan greeted us as soon as we arrived and was very friendly and professional. They were not pushy and ensured that we got the payments we were comfortable with. Will definitely check them out again during our next car search.
Solid as they come
by attababy from Powell, TN
August 10, 2018
Drove my Tacoma for 5.5 years and loved it. After living with a vehicle for 5 years you do pick at the minor short comings. First, I wish I had gotten leather to begin with as I missed it. The cloth seats are very durable, but were stiff and a little rough to the touch. Second, the turn radius of the Double Cab long bed is not very conducive to parking. Lastly, the Entune radio system is lousy and very disappointing for the upgrade cost for JBL. With all that said the resale value is terrific (90% of original price 6 years later) and I would not hesitate to purchase again. I simply upgraded to a Tundra and promptly got my leather!
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