From my inital contact with Wendy to my sales associate Sammy, was treated in a respectful and straight forward manner that i’ve historically failed to associate with the car buying process. Got a great return on my trade and a below KBB price on my vehicle. Very efficient process that left me feeling that Balise valued my time
by MarkE from Franklins NC
December 8, 2018
On the positive side, love the engine and transmission. Tuned exhaust is just right - a low growl but not obnoxious. Seat comfor is so- so, especially after a couple of hours behind the wheel. Entertainment system is a big disappointment? especially since this is a Limited edition. Sound quality is average and the Entune system should be dropped immediately in favor of Apple and Google offerings. Toyota is a little slow incorporating technology- not sure why. Still, I bought this truck for its above average reliability history and hope to have it for a long time.
My time here has been great. Thank you Jared and joe for your amazing service and dedication. You made me feel welcomed and comfortable. I use to hate dealers but I love Balise!
Best Vehicle I’ve ever owned
by SaintsToy from Santa Clara, Ca
January 8, 2019
Although I purchased this truck used, it was in mint condition w/low mileage. A rugged 4X4, fully loaded with extras and off-road tires and rugged blacked-out rims. This truck performs well above standards, on and off-road. Hands down better than the Nissan trucks and Jeeps I’ve owned- and I traded a Jeep for this Tacoma! Besides, the resale value on Toyota’s cannot be beat! This is a long-lasting performance truck worth every penny.
Good experience so far. Helpful with all questions asked responding quickly to both phone calls and email. Glad we went to them for our Yaris.
Fan of the Van
by Tee from Markleville, IN
December 30, 2018
The Sienna is a great van. Reliable and spacious. The only thing I did not like was the way the hardware for the third row seats is open and unsightly. Also, the tracks for seconds row seats run all the way to the front seats. Looks bad and is a trap for all sorts of debris.
Michael Tavares did a fantastic job in helping me locate an F150. He was always courteous, professional, and very patient in dealing with me in my search process.
While this time I ended up finding a vehicle at another dealer that was geographically closer to me, I would not hesitate to recommend Michael to anyone in the area looking for a new vehicle. Next time that I am in the market, he is sure to be my first call.
Replaced My Truck
by Roxy from Oceanside California
January 14, 2019
This car was a great transition from my Nissan Frontier Truck. I was looking at Ford Flex, Ford Explorer and Nissan Murano. The expectations I have are all satisfied in the Highlander. Needed a large enough car to haul my family around, and my ton and a half of clay and equipment.
The experience here has been incredible! As soon as I walked in the door I felt no pressure in making my decision. I have serviced here in the past and thought I would purchase as well. The staff members are educated and professional I do recommend
The Avalon is a Winner
by John C from Hixson, Tennessee
January 7, 2019
We bought this car recently and it is the Limited Edition, and it is a great car. We love the features. It has everything, but still is economical and a very lovely car to drive. We are really very happy with the purchase. It came with an Unlimited Warranty on major systems too, available from certain dealerships.
David made our car buying service relatively painless. He walked us through everything and helped us buy our perfect car. They found us financing when other dealers couldn't...I highly suggest this dealership.
Upgraded from a 2010 to a 2016
by Loves Toyota’s! from Denver, co
January 12, 2019
I loved my 2010!!
-no power port in the hatch area
-less cargo room and cubbies to store things
-doesn’t do as well in the snow
-has more power
-overall handles better
-the base model has some bells and whistles
I love Toyota’s and have always been impressed! It has taken me a little bit to get use to the new blind spots. Overall love it!
Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.
I believe it to be the best car for the cost!!!
by Bears fan! from Orlando, FL
December 16, 2018
I like everything about it. I love it! It has plenty of room and more features than I expected for the price. I especially like the "lane departure warning" and the "backup camera".
Worked with marcus came in got a letter in the mail for a special deal was great to me and my family he helped us get into the car i wanted really quickly and was able to work with me on my down payments best customer service i have had in a long time everyone is so nice and geniunen here i love it
Always a solid choice in a SUV
by Mikkel31 from Stillwater, MN
December 17, 2018
I’v owned several Toyota’s and their always dependable. The RAV4 gets decent gas mileage, is easy to get in and out of, and it’s great in snow! It comfortable to ride in and everything is laid out nicely. It’s a solid overall vehicle.
I am extremely satisfied with Balise Toyota. The exceeded all my expectations. Helpful , knowledgeable and very respectful. They were a true pleasure to do business with. They have my business for life. Highly recommend!
Ample room for a growing family.
by Jamin83 from Newark, OH
January 13, 2019
The all wheel drive along with its driveability options makes this a well rounded vehicle. Proven with the latest winter storm! Rides high like a SUV should but isn't top heavy! This is my first Toyota bought for my wife and it has me shopping for myself.
The service team at Balise Lexus always provides exceptional service. The West Springfield group is professional, friendly, and helpful. I recommend this dealer to everyone with confidence!
Another excellent Toyota vehicle
by Catmom4 from Dallas, TX
December 16, 2018
We are on our 3rd Sienna in 18 years and all have been extremely reliable and safe (2nd Sienna was totaled). When it came to buying a vehicle for one of my kids to inherit, we looked only at Toyotas.
The RAV4 doesn't disappoint. The ride and handling are fantastic. It's easy to maneuver. My only complaints are that it doesn't have automatic headlights or power seats on the XLE.
I am a long time Toyota owner. I was recently the victim of an auto theft of my 2005 Sienna van. It had 230,000 miles and would have easily made 300,000. I went to Greenfield where Ive had that vehicle serviced for 11 years. The salesman Shane Barbato was so helpful in guiding me through the new car buying process. He was patient, well informed about the various models, and readily available to answer all my questions. a week after the theft I drove off with a new Vehicle, 2016 Highlander and couldn't be more pleased with the car and the process.
Reliable with performance, confidence, and style.
by Jim from State College, PA
December 27, 2018
This is the truck to buy for people who need a real truck and a reliable truck. Tows my boat AWESOME. Spacious. Backup camera is really convenient. Truck handles nicely. It feels good driving. It looks good. It's great all around.
Went in looking for a used Tucson and ended up in a lease for less money Justin Stevenson and Bryant where amazing to work with and exceeded my expectations. These guys work hard to earn your business with no song and dance or empty promises.
A perfect fit for me
by Jimmyjam from Des moines iowa
January 11, 2019
2015 rav 4. It’s the right size. All wheel drive. Efficient. Capable in the winter. A little road noise but fixable with dynamat in the doors.
It was time to trade in our 2008 Ford Edge, so we went online shopping. We saw a car that caught our eye and decided to stop in and check out Thrifty, based on a friends recent experience. The car we originally wanted to see had already sold, so we strolled the lot with Mike to see what was available. We looked at a Ford Explorer then a Jeep Grand Cherokee. Very easy going, no pressure whatsoever. We fell in love with the Jeep and purchased the same day! So easy and customer friendly. Easily the best buying experience we've ever had!! Kudos to Mike & Bruce for making this an easy, wonderful purchase!!
New (used 2016) Tundra owner
by Derwood from Weaverville, NC
November 10, 2018
Switched from an 06 Chevy 2500 4WD to Tundra 4WD. Haven't owned long enough to really say much except we own a Prius with 115,000 miles and a Tacoma with 175,000 miles so I'm confident it will live up to my expectations. Not the best looking trucks but if it doesn't cost as much as the Chevy to maintain for 10 years I;ll be happy. The 5.7 engine did get 19.2 MPG on the 200 mile drive home. That alone is impressive!
My husband and I went to numerous dealerships looking for a specific car. After visiting dealer within a 50 mile radius, we expanded our search and are so happy that we did. James Motors was a 115 mile drive which turned out to be worth every mile. Anthony agreed to meet us at the dealership on a Sunday morning to look at the car and take it for a test drive. We got to the dealership slighly earlier which allowed us the time to do a walk around of the exterior. We actually talked about how clean all the cars looked on the lot (much larger dealerships we visited had cars on their lot with trash still inside the cars), Anthony showed up on time, put the dealer plate on and allowed us to go for the test drive alone. Anthony was extremely friendly, professional, and so easy to deal with. No negotiation struggle, no sales pitch, just an all around great conversation and purchase agreement. Due to living so far away, he again agreed to meet us to pick up the car on Sunday morning. The car was in his shop all shined up and ready for us to pick up. There's no question as to whether we'll buy another car from Anthony. He will now be our first call when we're searching.
I absolutely love my car!
by Christina20 from Seattle, WA
January 11, 2019
I recently traded in my 2016 Scion iA because that car was just too small especially with having kids. I upgraded to the 2015 Toyota RAV4 and I was not disappointed. There is SO much room inside the car and I didn’t lose any truck space that you would get with a sedan vehicle. It has nice power, spacious interior and comfort with style. I would recommend a RAV4 to anyone looking for a reliable, spacious family vehicle.
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I Thank so much ...
by Family Man from Dayton, OH
January 13, 2019
I have been in the market for a minivan for quite some time. I thought I wanted a Honda Odyssey until test drive one. I like the way it looks on the exterior but was not impressed with the the way it drove or the space in the interior. Also, Odyssey’s no longer have a black leather interior and that is impratant to me having four kids. I also test drove a newer Chrysler Pacifica. I liked the way it drove but disliked the space in the interior.
When I saw and test drove the Toyota Sienna SE Premium. I knew this was the vehicle for our family. Very stylish and sharp looking exterior but the interior is what we really enjoyed. Black leather interior seats, lots of space for passengers. It could seat up to 8 adults comfortably. It drives like a car with great pick up and can take sharp turns. Plenty of cup holders and storage areas. Very wide blueray player for the kids. Moon roof is nice. Many safety feature and the design of the dash is very luxurious. Super impressed and really enjoy driving this vehicle.
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