I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
Mike is extremely knowledgeable about Mercedes models. He is very prompt with questions and responses and follows up. A pleasure to deal with. The two vehicles I was pricing out were competitive nationally.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
This has been the perfect buying experience. I wish to personally thank and acknowledge Jim Mazzetti for his guidance throughout this transaction from initial contact to delivery and his availability for post delivery support His professionalism and demeanor are truly an asset to your organization. And as a Cadillac owner for over 20 years I look forward to returning for our next purchase .
Luciano is a person very dedicated to his work, is attentive, listens to your needs, answers all your questions, gives you options, the most important thing for him is that you leave happy with what you buy.
We recently purchased a previously owned certified
by Shawn Stephens from Chicago, Il
July 9, 2018
We recently purchased a previously owned certified Jaguar XF from Howard Orloff Imports. Long story short, we were very satisfied. Our salesperson, Shawn Stephens, went out of his way to make us feel welcome and appreciated. He came in on his day off to work with us, as this was the only day we could make it to the dealership. Shawn took the necessary time to make sure we understood all aspects of the car. When we are in the market for our next vehicle, we will go to Shawn first. The deal we eventually agreed to was fair to both parties. All around, a very good experience. Ron and Cathy Kostyo
I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
I was a bit worried at 1st buying a vehicle from out of state but Evan was great to work with great communication and the vehicle turned out after inspection in Florida to be in great shape. Everything was just as Evan promised
After a frustrating year with a first year new model, it was time to say goodbye to what was supposed to be a dream car. The dilemma: give Volvo another chance or try a different make? Two words: Jim Grumman. He, and his service team is THE reason for my recent (and third) XC90 purchase. I couldn't be happier with the new vehicle and the security of knowing Jim and his team will take fabulous care of the new ride... if needed.
The entire Patrick staff is professional, friendly & welcoming! My salesperson Ashvin is very knowledgeable & engaging! The Patrick staff will do everything in their power to ensure you are a satisfied & happy customer! If you are looking to purchase or lease a new vehicle Patrick is the dealership to do business with!
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