I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Walked in one day after previously looking at a new car in the lot for my wife. Within 10 minutes after talking to John Vanik and Tim Duda I received and excellent lease deal on a new Rouge Sport that I could live with.They gave me a rock bottom deal, much better than I had expected. A few days later I came back to lease the vehicle. They also gave me a great price on the paint protection package.
They were very courteous and helpful. I would recommend them and the dealership.
Jadea Foster was the consultant during my and my new Volvo's first visit to the service department. A small matter, really, but Jadea handled the situation in a very friendly and professional manner. Her time estimate for my wait was accurate, she checked-in twice with an update during my wait, and made the next steps at the end very clear (i.e., a part had to be ordered). She made a very good first impression of the service department at the dealership.
Oil change & tires rotated took about 1.5 hours like they said. Nice waiting room internet connection, coffee, Service has always been very good, bringing our CRV there for 6 years. Prices are reasonable. Military vets get a discount on service.
I came into Infiniti of Clarendon Hills looking for something new, and a break from the Lexuses and Acura???s I had previously driven. I met Bill who showed me the new QX50. It looked good, drove great, and has the most comfortable drivers seat I???ve come across. Bill is a pro who helped me get a good deal on a brand new vehicle. I???ve bought over 40 cars for family over the last 35 years, I???d recommend the QX 50 and Bill highly.
Luciano is a person very dedicated to his work, is attentive, listens to your needs, answers all your questions, gives you options, the most important thing for him is that you leave happy with what you buy.
My wife and I were assisted immediately after entering the sales floor. Liam Berry was very polite and personable. Liam made us feel comfortable and welcome. He assisted us with the vehicles we were interested in and was able to answer all our questions immediately. Liam was familiar with all the features and options for our models and helped us understand the options and similarities/differences between the models. When we decided to pursue purchasing options, Liam had that covered as well. He presented options for all models we were interested in for purchase and lease with apples to apples comparisons. We never felt like we were being pressured to make a choice that was good for the dealership. When it came time to complete paperwork, Jennifer Holish was was ready and thorough. The paperwork was complete in no time and everything was explained in detail before signatures were taken. Compared to our previous vehicle purchases, this was a very enjoyable - yes, enjoyable - experience. We are completely satisfied with the option we selected and will definitely return for our next purchase. We had our previous Volvo serviced with Volvo of Lisle and will return there for service with our new Volvo.
I found my buying experience to be refreshing and exceptional. Largely related to the salesperson - Lolita. She was professional but also very personable. She took over an hour helping me set up my preferences with the technology of the car then made sure I knew how to operate it all. She even called the following day to be sure i was satisfied or had questions. Never done before in my prior auto purchases. Truly a great buying experience.
Stopped in to make an appointment and was very pleased the Adviser said if could handle an hour and half they would do it fight now. First time I’d ever been taken as a walk-in. It saved a ton of my time since I live 17 miles away. Kudos to the service adviser.
I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
Car wouldn't start. Called dealership and they had battery in stock said to bring the car. After roadside assistance jumped it took it to dealership. Thought i'd have it that evening but did not. Called and said I needed it by 10 am next morning and was disappointed I couldn't even find out what was really wrong with car. Sam assured me that I would have it by the morning. It was ready and clean when I picked it up and Sam did an amazing job of giving me exceptional service. It was battery and a few other things.
I am completely satisfied with the service there. Aldo is fantastic, extremely helping and very trustworthy. I definitely will be coming back!
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