Excellent Purchase Experience. Working with Cecil was a breeze and stress free. No hanging price in the whole process, i first email the dealership and Cecil reach out back and helped me identify my needs. From there he was very upfront with a very competitive offer and transparent with all the fees. Justin the sales manager was also very attentive and explained line by line the number of my lease terms. Overall very happy from car selection, traded and purchase. I leased a brand new XC60 T5 R-Design in two days hassle free purchase . It was well worth drive 30 miles from Boston
Really loved my Volvo but just too many issues
by Magnum LS from PA
October 28, 2018
I bought a 2016 XC 90 T6 Momentum new from the dealer in Jan 2016. I loved it so much in the beginning. It was smooth and quiet and I knew it was one of the safest cars out there. I have 3 kids and we used it as our primary car for family vacations, visiting family out of state and local everything. I am a true soccer mom. But gradually over the al most 3 years we had it it was one thing after another. Some small some major. Tons of recalls and updates. I love over an hour away from the dealer and they were great about getting me a loaner car. But I basically took a full day and sometimes two out of my week to drive it there, wait on it or go do some shopping for a day while it was fixed or updated. Several times I had to leave it for more than one day. Air conditioner never worked good. Was super loud. Defrost only worked on max and was too noisy. Engine would skip out and had the spark plugs serviced or replaced multiple times. The most annoying was this rattle in the front passenger door that sounded like something was loose in there. When you at in that seat it made yo nuts on a longer trip. I asked to have that fixed and after checking it out for a few hours they said after 12k miles that wasn't covered and its would be my own bill. This was my husbands last straw. But I still tried to hang on.IT also had a leaky coolant hose once while my husband was over an hour away at a soccer game with kids and it broke down on the side of the road and had to be towed. I had to go get him and we wasted an entire day. the Biggest issue was the engine light came on multiple times. Each time I would take it in and a few times they said it needed spark plugs and also that they were awaiting a service update from Volvo and actually didn't know how to fix it! while the light was on the engine continued to perform less and less powerful and finally the warranty went off at 50k miles and I was at daughters senior photo shoot an hour away and it smelled awful of smoke and burning. I had to take it back to dealer and they found a hose was leaking coolant again. But engine light was still on and I didn't feel safe driving it. I wrote to Volvo Corp. and complained that now I that the light was on all the time how do I know when a new problem arises that it isn't a new issue? and it isn't covered under warranty anymore so it had to be fixed. They replaced fuel injectors spark plugs AGAIN and said they did a lot of work on it and it was covered. Which I was happy for. I had a new loaner for almost 2 weeks. My husband and I were just over it and finally traded it in on an Audi Q7 this weekend. They need to get this car improved. Maybe the 2017 or 2018 models are better.
This was my first service experience. The professionalism of all staff and the appropriate frequency of updates, made this the experience I’ve had with any dealership. I must note that Prime Volvo is not my closest dealership, yet this experience and my buying experience has made them my dealer of choice. I would specially like to thank Lary in the service department for his ability to connect with a customer and know exactly what to say and when to say it.
It pays to research on Cars.com....
by Volvo Lovers from VA from Virginia
October 23, 2018
We were searching for well over several months for a used, specific Volvo XC90 trim package under a certified program. Our research on Cars.com paid off as we spotted a great deal in a neighboring state (worth the 90 mile drive) and the sales team from sale rep to management were superb. It was perhaps the smoothest and most pleasant dealership experience we've ever had. Car is in pristine condition, it's well covered by the certified warranty for several more years and we just took it on a family road trip and realized, THIS was worth the wait and research on Cars.com, which is our go to site for cars for the whole family.....
Used the TrueCar app. Found vehicle at Prime. They were super helpful and responsive in setting an appointment. Test drove car and bought the exact car we had picked. No sales pitch. No bait and switch. No conversation to get us to switch to another vehicle. The experience could not have been simpler.
Beware many kinks
by Bats from Bushkill, PA
October 19, 2018
Outstanding vehicle on design and safety but way to many bulletins and recalls...The lack of Volvo to keep their customers informed to repair minor issues concerns me.
We wanted to look at the XC60 and were treated very, very well by everyone at the dealership, from the manager to our sales rep to the leasing agent to the other person who walked us through all the many features of this outstanding vehicle. Great treatment and great customer service.
by Njhero from Wall no
January 12, 2019
Between check engine lights and massive water leaks and worn out brakes at 20k miles this truck isn’t worth the hype. The made in China stamps I see on a lot of the interior parts confirm this thing is cheap. The dash board leather peeling off and did mention water leaks. Also still uses too much oil,factory says pistons and rings are no good oil light comes on.
Service Advisor Michelle was very helpful and extremely knowledgeable regarding Volvo products. Car was returned running better than when I left it. Kudos to Michelle @ Prime Hingham!!!
Love the style and simplicity of the Volvo XC90
by Kathy K. from Hillsville, VA
November 8, 2018
I traded my Range Rover Evoque for this vehicle and this vehicle has everything I loved about the Range Rover and more. The driving experience and comfort of this vehicle is amazing. The simplicity of the touch screen is a definite plus as well as all the other features. It's a very modern, fun vehicle to drive.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by JB from Birmingham
January 5, 2019
I drove this car for a day, was really comfortable, easy to drive, super cockpit and great ride quality. The new modern look makes it a car you really feel proud to drive. Well done Volvo
I called about a nice convertible. Nick showed me a car that just arrived... needless to say. I bought it. The car was perfect. Thanks Nick and Eddie
Great SUV, But there are significant problem areas
by Jeffrey from Oak Park
November 6, 2018
I own a lot of Volvo's , but this is my first xc90 (v8 Sport, loaded). Replaced my '10 MB 350 BluTec which blew up. Problem areas (and it can cost a ton of money)- Radiator leaks into trans cooler. Once that happens the tranny is toast. Happened to me within a few weeks of my buying. In the end, it was about a $6k ordeal. Also, the front engine cover idler pulley stud often breaks. Another $1k++ repair. Upper Strut mounts are also a problem. Especially passenger side. Replace only with HD IPD. Fuel economy isn't great, but what can you expect from a v8 SUV weighing nearly 5k lbs.
Despite all the problems (I think some of the problems were anomalies--except radiator, there's a SB on it) it is a very good SUV.
Bought a preowned car from Herb Chambers Volvo and could not be happier . The whole process was so streamlined and hassle free it took no time at all . Every employee along the way was fabulous and so willing to help .They really treated me like I was part of the team or family . My car was perfect and absolutely what I was looking for . I highly recommend going here if your in the market for any car !
I had by far the best experience ever in purchasing a car at Herb Chambers Volvo of Norwood. From start to finish my Sales Consultant Vadim Khazhinsky took care of EVERYTHING flawlessly. Vadim???s attention to detail and his follow up on every aspect of the transaction was terrific. I would highly recommend this Dealership and Vadim in buying your next vehicle.
Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
If cars had first class seating
by Fire Jake from Vermont
August 20, 2018
Thoughtful design and engineering make you want to come up with a reason to run to the grocery store when you own this car. From the comfortable seat, the modern ?cockpit? dash layout, to the get up and go under the hood... this car has it all. No Stone was left unturned on this redesign of the XC90. As a long time Volvo owner, the design team hit this one out of the park!
The Sales Manager, Rich, was knowledgeable, professional and courteous.
Their whole approach was positive, and made for a good buying experience.
I would recommend trying Danvers Volvo, if you are in the market for a Volvo.
Swedish ergonomics, style and design elegance
by Volvoforlife from Maple Valley, WA
October 11, 2018
My second Volvo XC90, and totally enjoyable every day, from the comfortable leather seats, fully appointed and feature rich interior, and fantastic sound system with all of the latest electronic and wireless features integrated into the car. Excellent handling, safe and ergonomic all around. An awesome expression of Swedish design elegance.
oVERALL, THE DEALER PROVIDED ENOUGH INFORMQTION VIQA OUR COMMUNICATION THAT I WENT TO THE DEALERSHIP FOR A TEST DRIVE.
I did not end up purchasing the vehicle due to the carfax report though would ceratinly consider retuning to the dealer due to the pleasurable experience
by mbolgb from long beach, ca
January 10, 2019
The XC90 is a beautiful and functional SUV. There is plenty of storage space, seating is comfortable, and the large screen is very functional. The cameras are extremely helpful. I am so glad I purchased this car.
Exceptional support from the sales staff (Sandy Stein) and the GM (Barry Goodman). Fully explained every aspect of the cost, car features, lease details, etc. This is our 7th car from 128 Volvo and the team there is the primary reason we return. There are many other vehicles we could choose, but we choose 128 Volvo due to the service and family atmosphere from Barry and Sandy.
Most luxurious Volvo I’ve owned
by Volvo Familu from Saint Petersburg, FL
January 1, 2019
This car meets my families needs. It has a great infotainment system. The chairs are comfortable and it has a lot of safety features. The XC90 T6 suprisongly has a lot of power for a 4-cylinder.
Service department was very attentive and handled my concern in a very expedient manner. The service manager was very good about communicating options and the waiting area was very comfortable with nice amenities.
by Loulou Miller from Leesburg, Va
November 20, 2018
It’s the most beautiful car out there. Comfort, luxe and quality!! We owned the first one when it came out and now this newest! I have converted a lot of people to this beauty.
We felt we got a fair deal.
The whole sales and service staff jump through hoops to keep their customers happy.
Many issues!! Electrical & transmission
by Karen R. from Salem
November 2, 2018
Beautiful. comfortable, great options. I thought I would be a Volvo client for life, But... It was a Service Nightmare!!
Favorite worst car I have ever owned. I really wanted it to be a better experience.
Always a great experience at 128 Volvo/Saab. Special thanks to Dave Patti, Service Manager, and his entire team. They have kept my 2010 V70 R-Design in great shape. 175K miles and still going strong thanks to them!!
Just purchased a new CX5 and love it! I worked with Michaela Mulry and she was very knowledgeable and friendly. Michaela and several folks I worked with at the dealership were all very helpful and made the car buying experience very easy and enjoyable. So excited to have my new vehicle and be part of the Wellesley Mazda family!
I fell in love with Volvo.
by ssamera2 from Florida
June 24, 2018
Initially drawn by the vehicles looks - the comfort and performance of this SUV have grabbed my loyalty. I purchased an R Design and her many compliments of this ?dream car.? The acceleration of the twin charged engine are very impressive.
Good experience at Advanced Auto in North Attleboro! I took my 74 year old mother to buy a smaller car.
Shannon the salesperson was fantastic, very personable and we were so comfortable working with her. My mother got the car she wanted! Thanks Shannon your the best!!
Over 224,000 miles and runs like new.
by Wayne in NE from LINCOLN
October 12, 2018
Pre-owned Car dealer. Needed a good commuter vehicle and this seemed to fit the need. Really runs and drives great. Never have had a Volvo SUV.
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