Going to purchase my car was the best decision i ever made. The quality of the car and the people so friendly and appealing to the customer its really a pleasure to buy a car from such an amazing place. I definitely recommend HandR for there best service you will ever recieve
After a 6 month car search Diante M. and Danny (the GM) made the car buying process painless. They are professional, fair, and a pleasure to do business with Volvo again. Thanks Danny and Diante. You guys are the best!
To Kevin with his persistence he got me into the door, to Keith who walked me through the most tedious paper work and answering my layman questions with patience. To Robert who had the patience to walk me thru the car buying process and explaining in DETAIL all the trims on Volvo cars. At the end explaining everything about the car and setting me up electronically! Keep It up and thank you.
My buying experience was effortless thanks to the dedication to customer satisfaction shown by my sales professional, Dionte McFadden. His professional mannerism made the difference in my decision to purchase from Lindsay Volvo.
I had been searching for a manual Volvo S40 for months and FINALLY found one at Lindsay. I had to drive 3 hours to pick the car up, but it was well worth the drive. I was in contact with Kelvin for about 2 weeks before I made the trip. He was always easy to reach and always got me the information that I asked for quickly. When I got to Lindsay, everyone was SO pleasant and the whole process was a breeze. A few days after driving my S40 off the lot I had some issues with my bank and getting them to clear the auto loan check that I had given to Lindsay. While they absolutely could have come after me, they were very understanding and patient with me while I got things figured out with my bank (which did eventually happen). Now, about a month after bringing my car home, I received a text from Kelvin asking me how it's treating me. It's so obvious that Lindsay and it's employees care about their customers and wants the best for them! I would absolutely buy another car from Lindsay, even if it means driving 3 hours there and back! Awesome experience.
It took some time for my spec XC40 to come in, and that whole time Dionte was very helpful and always quick to respond when I would email, call or text inquiries. He is very knowledgeable about Volvo vehicles very attentive to the customer.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Getting my car serviced - dreaded event made good.
by Richard from Arlington, VA
December 3, 2018
I dreaded taking my V50 in for servicing -- I've had terrible luck getting honest analysis on what needed doing and how much it should cost -- but finally needed to address some issues. Ronald could not have been more professional, pleasant or straight to deal with. He laid out what needed to be done, what could be put off for later and how some money could be saved. I will definitely be back.
On my second Volvo and very satisfied with the buying and servicing experience. Even if I’m having a rough day, I can consistently look forward to working with the people at Don Beyer Volvo in Falls Church.
From start of my search till I came to their dealership, my experience was just simply amazing. Excellent price, fantastic team, great condition and fast service sums it all for Certified Car Center. If you are looking for just that, you have got to pay them a visit.
Purchased a 2013 BMW in late November from AP Fairfax as an early Xmas gift for the wife. We visited 5 other dealerships prior to our purchase and we are pleased with the purchase as well as the purchase experience. Up to this point, the wife is happy with the vehicle.
However, our customer service experience after the purchase has been disappointing to say the least. 95% of the time when calling our original POCs to discuss issues that require resolution on behalf of the dealership they are "in a meeting" or "not in at the moment" and do not return calls until a few days later. Two cases in point:
1. The vehicle was missing a hard copy of the owner's manual and the dealership provided paperwork acknowledging I was owed an owner's manual. When I checked on the status of the manual a couple of weeks later, was advised they are not responsible to provide such an item...Until I provided them the paperwork that showed they owed such a manual. I was advised the manual was available of pick up this week (39 days after purchase).
2. I was advised the license plates for the car were ready for pick-up (week prior to Xmas). Wife drove to the dealership to pick up the plates and somehow the plates were misplaced. I continued asking for a status on the plates after Xmas and New Year's only to get in a perpetual loop of "it’s the holiday season and folks who work on that are in and out...will get back to you." Finally, was advised on 03 Jan that no one knows where the plates are located and they are missing (isn't there a person that oversees license plate chain of custody or tracking?). The dealership representative advised I needed to go to DMV (yes you read that right…I have to go to the DMV) to request replacement plates as they are unable to do so on my behalf. I asked if the dealership plans to re-reimburse me a portion of the titles/tags fee that I paid when I purchased the vehicle since it did not fill its obligation to provide me plates. I was advised I would not be reimbursed any portion of the fee. As such, I asked to speak to a manger and was advised "he is not in" (surprise!) and I would be called back...No calls have been received. As such, I now need to take a day off of work ($$ out of my pocket) to go stand in line at the DMV (always an awesomely joyful and refreshing experience) as a result of AP Fairfax's lack of sufficient customer service.
I am hopeful my situation is the exception vice the rule; there are some really nice folks that work at AP Fairfax and the cars they sell are impressive. However, my customer service experience after purchase has been unexpectantly disappointing to say the least.
Bought a new HRV had a great experience. Rick was our salesman was not pushy treated my family nicely. Facility was nice and clean. CJ the manager gave us a fair deal. Would recommend friends and family to Hersons Honda.
It was a great pleasure buying my little brown fiat from John at Nexus Auto. The entire process was seamless and John worked me all the way to make it so much easier. The car is in excellent condition and Im loving it. John even went to the DMV on my behalf and got it registered and titled. I would absolutely recommend John and Nexus auto sales to my family and friends. Very happy with my purchase.
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