Probably the best experience with a dealership
November 5, 2018
This has to be one of the best car dealership experiences that we have ever had!
We wanted a very specific model BMW (X5 diesel) and there were two dealerships that had one left. We initially called another dealer first and after getting a terrible run around for nearly two days just trying to get called back with an internet price and a trade in estimate, we decided to call BMW Northwest. Not only we were met with the most prompt return of phone call by who would become our salesman, Brandon, he answered all of our questions, took our information on the trade and said he would get back to us. And, he did! We were provided with the "numbers" which we found to be truly fair and the entire process just fell into place with the greatest of ease. We decided to make the two hour drive and see if we wanted to finalize the deal. We arrived, Brandon immediately met us with an amazing and positive attitude, we test drove the car, and then discussed finalizing numbers. Guess what? The sales team stuck by their word (which again, we did know to be an estimate) and we weren't forced to play the numbers dance. Brandon was easy going, clearly likes what he does, and in no way ever made us feel like we were being "sold" on things we didn't want. Deal done!
But wait! Not only were we wowed by Sales, Finance was as finely tuned as their German automobiles. Every car buying finance department experience in the past has been so slow and the most aggravating part of the car buying experience when all you want to do is sign your paperwork. This experience, however, was above and beyond efficient! We did not feel pressured for the upsell and the paperwork was expertly prepared so that we spent just a fraction of the time we have spent in other finance departments.
The Delivery team was also incredibly knowledgeable on the vehicle we bought and how it compared to others we owned. Our BMW Genius Olivia was able to tell us all we needed to know that was new/different on our new car compared to our other BMWs but also knew that we did not need spend a lot of time on those features that were the same. Brilliant!
We are so pleased to have experienced our purchase with BMW Northwest and to learn that they are a family owned establishment made it even that much sweeter. The entire team at this dealership clearly has a vested interest in their clients. This dealership is a ways for us to drive but we WILL be frequenting them in the future. BMW Northwest has created happy and loyal customers in us!!