No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
I found a car I was looking for online that was here....The problem was I was over 400 miles away. I spoke to Don about the vehicle & it was still available. A less than a week later I flew in went straight to Baldwin's. Even though Don was busy with another customer he made sure I was comfortable by giving me water & waiting inside where it was air conditioned. He finally had a chance to get the car I was interested in. The car looked great & Don let me take it for a test drive and the rest is history.... I drove back in a new used car.... My only gripe is, I had to walk to the bank in 90+ degree weather.... Lucky it was a couple blocks away.
by Gregory from Hamden, CT
December 31, 2018
Perfect for New England winters and fun for traveling in the summer. Ideal for long commutes. Would recommend for families and for those wanting an SUV
I was looking into getting a Volvo XC 40 for a little bit and my dad and I went to the dealership to see it in person. Richard was our sales guy and he did a fantastic job at letting me test drive the vehicle and explaining all it had to offer. I will say that I did want black interior but it was unavailable and i got beige but they were super informative as to helping me decide because i could have custom made it. The purchasing process was very quick and although the car does have so much information within the technology that it does take a little bit to remember everything, Richard explained it very well and was super helpful when i had questions with the follow up call. This is a very good dealership and i appreciate all they have to offer.
A pleasure to drive
by Volvo lover from White Plains, NY
January 1, 2019
This beautiful car handles magnificently. It is a real pleasure to drive.
There have been no major problems to date. The Volvo dealer provides excellent service.
Can’t say enough about my service advisor, Pedro. I have never had such great service! He took care of so many details, kept me
informed by text frequently (which I requested) and allowed me the use of a wonderful loaner car. He even touched up the paint where I had a few dings. My XC90 is back to it’s original glory in performance and looks!
It has the most features I've ever had.
by Volvo Happy from Sterling, VA
October 21, 2017
Initially we were looking at the Range Rover Discovery and stumbled onto the Volvo XC60. As we compared the two we found the XC60 to have more technical, comfort and safety features. My husband is 6.6' and he says it's a much more comfortable ride for him than the Range Rover as well. We are very happy first time Volvo owners! Remembering a commercial slogan from our youth, " At Volvo we don't offer any rebates. Of course, when you build a good car you don't have to pay someone to buy it!"
Grant did an exceptional job of communicating with us. He was very ardent in sending us information, whether it be numerous emails, texts or even a phone call. All the while not coming off as pushy in any way. I never felt any pressure to purchase a vehicle from Volvo but Grant's wholehearted approach made it easy for us to solidify our decision to do so.
Every level of the sale from when I first entered the dealership all the way thru the financing was stellar. Chance, Richard and Kyle all provided outstanding service in a very courteous and expeditious way. They all should be commended for representing the brand and dealership in such an exemplary manner.
Unique body styling, not your typical SUV.
by Arlene M, dog fancier from Huntington, NY
November 7, 2018
Sleek interior, comfortable seats, expansive headroom, sufficient storage capacity, above average gas mileage. Provides solid driving and handling experience. Easy turning radius and good visibility from interior.
Our sales person Gene was amazing. He was very patient, never rushing us, as we were debating between the XC 60 or 90 for over a year. He went above and beyond. He was honest and suggested we look at CarMax vs the dealer trade in value which saved us $500. He was knowledgeable and explained about the new car well.
by Chris & Robin from Millville, NJ
January 20, 2018
Sooo comfortable, roomy, and stylish! I am so happy with the purchase. The car drives like a dream! The interior is as beautiful as the exterior. It is sporty and luxury mixed in one car.
Alex (service advisor) went above and beyond to make sure I was happy. I forgot my cell phone in the car and he not only kept it safe for me, he even charged it. The issue I brought the car in for was fully addressed as well - not the first time I brought my cars in for various rattles, and Juan (technician) was able to diagnose and remedy the problem as usual. Great experience all around.
My husband Paul and I recently purchased a '06 Saturn ION from CarMax in Kearney Mesa. We were greeted with friendly and professional service. The purchase went smoothly and we are happy with our Saturn Ion.
I purchased a new Volvo S60 from Houston, on-line, sight-unseen. The salesman, Chance Davis, was very helpful in this unusual circumstance. If these people are as good in person as they are long distance, this is a very good dealer, indeed.
Volvo went above and beyond. My car started making very weird noises at the end of my warranty. I took it to the dealer and they couldn't replicate the issue. I picked up my vehicle and drove it for another 9 months, and then the issue came back. Took it into Volvo and it turns out my Alternator was almost completely shot. Instead of giving me a hard time about it being out of warranty, Mr. Thompson pled the case to Volvo Corporate and they ended up paying for the entire thing. A $1300 charge. Mr. Thompson was a joy to work with, even had me drive a brand new XC60 around while they repaired by car. Thank you to the entire Volvo team. When I'm ready to buy my next vehicle I'm coming back to you. Customer for life. :)
No Longer a Wolf, but much more than a sheep
by Bdoc from Stratford, Ct.
December 26, 2018
This is the second S60 I have owned, previously having had a 2006 S60R. I traded in that vehicle for my current vehicle, an S60 R Design with the Polestar software upgrade. The current iteration of the “R”, although fast, with great brakes, is not a true sports sedan. The previous vehicle accelerated more quickly, tracked truer, and had a suspension more suited to a car billed as a “performance. ” model. Although my newer R-Design is quite fast, and handles quite well, it possesses an inherent “softness” which lowers the fun quotient a bit.
The XC90 is a beautiful and functional SUV. There is plenty of storage space, seating is comfortable, and the large screen is very functional. The cameras are extremely helpful. I am so glad I purchased this car.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
2018 Volvo XC60
by Bart K. from Kansas City, MO
December 23, 2018
Just downsized from an XC90 and I just love this SUV. Has many features I have in an S60. Very sporty and easy to maneuver.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.