David Deckard is THE ABSOLUTE BEST service advisor!
by Anthony J Parisi from DealerRater.com
December 6, 2018
4.3 (972 reviews)
As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!
2008 Mercedes-Benz C300 Review
Luxury work horse
by KathieS from Britt, IA
March 10, 2019
4
Runs like a dream but slogging 100 miles to dealership is a pain in the butt!
Would still highly recommend to anyone. Great gas mileage also
This was the safest feeling SUV I ever driven.
HEMi is super strong and great to drive in snow. I’ve come to find that I spend the exact same on gas in my v6 Jeep Grand Cherokee As I do in this HEMi V8....
In hindsite I should of kept the Aspen
I was looking for a vehicle for my daughter for her first car! They made it so easy and stress free going through the process! Purchased a VW Beetle and we are extremely happy with it!
2007 Lexus RX 400h Review
Best style and quality vehicle.
by Christina from Tampa
April 24, 2019
5
My car is 12 years old, the only thing I had to do is change the battery. I’m grateful to Scott at Lexus of Tampabay for all that he does for us.
Love everything about this car and doing business with Lexus.
This car is very fun and fast for the value , the focus st is a car very underrated when it comes to the hatchback class but it is a complete package making it one of the top if not the number 1 in his class
For starters, Betty Brown is the most honest, authentic person I???ve ever met. She will straight up take care of anything you need and help with any (and all) questions or decisions. Secondly, Perry Vennettilli is the best sales person period!! If you???re looking to buy a Jeep, he???s your guy! He???s got your back (Betty too) and will work for you to get everything you want. The car buying/leasing experience is already a bit stressful but Perry will make sure it???s all transparent and make sure you will be happy. He get you what you???re looking for in the price range that you need and give you the customer service that???s hard to come by. This is my 5th Jeep and my first leasing experience with Milosch and Perry. I will never go back to the dealer in Highland. I prefer honesty and not getting into a car buying experience that turns into a nightmare. I will take honesty everyday!! 5 Stars!
2014 Chrysler 300C John Varvatos Luxury Review
Great car
by Mopar7898 from London, Canada
January 22, 2019
5
This car is amazing. The awd with the v8 hemi is an astounding pairing that allows the car to put down so much power. The car can be a comfortable highway cruiser or setup on the gas for the power of an american v8 muscle car. The interior is stunning and filled with all kinds of technological goodies
Had a great service experience at Lasco. Great communication. Completely upfront and I was very surprised the quality and pricing at this dealership. Would highly recommend!
2017 Ford Flex SE Review
2nd one I've owned!
by ApreSKI from Leland, MI
April 22, 2019
5
It really checks all the boxes. Everything I could ask for with a smooth ride to boot! Stylish, AWD, tow package and panoramic sunroofs make this the ideal vehicle for me!
My husband & I just bought a Sienna from this dealership. We have purchased over 15 cars in our family and this is the FIRST car-purchase experience we've had with a dealership that was amazing and exceeded our expectations. The management and sales staff were amazing, honest & friendly. A rarity in this industry. They worked tirelessly to get us the car that we wanted. A special thank you to our saleswoman Suzanne Zoellner & dealership manager Ron. They were wonderful to work with. Pete made the purchase process seamless - he was great to work with! In the market to buy a car? Please visit this awesome dealership!!
2012 Toyota Corolla S Review
Great Car so far
by Rebecca from Phoenix, AZ
May 4, 2019
5
great looking car meets our needs so far. We have not had the car for long. But, we enjoy driving it so far. We also hope to enjoy the car for years to come.
Melissa is very attentive and goes above and beyond to make sure her clients are more than well taken care of!! She is fabulous, and the dealership is always polite and very quick on service as well. I look forward to my next vehicle!! I highly recommend!! :)
2012 Dodge Journey SXT Review
I love the dodge journey
by Dodge journey fan from Las Cruces, New Mexico
April 8, 2019
5
Cant wait to use it for uber n Lyft it has alot space n storage n taking my mom in it when we go to town🤗🤗
First experience with Suburban Ford and could not have gone better. Very clean and neat facility. Everyone we dealt with was very pleasant and helpful. Salesman, Tim O'Connor, was great! He was so knowledgable and helpful. Just very pleased and impressed with the entire experience.
2015 Dodge Durango Limited Review
INCREDIBLE Value
by mc519 from Jacksonville, FL
May 6, 2019
5
I currently own this car in the highest option level for its year (Citadel). The value for what you get is hard to beat. The Durango feels solid and stable; mated to the optional Hemi V8 and this car is simply amazing. Have not had any issues with this car. It is easy to drive and meets all of the needs for my family.
Its been a week since my purchase, and I want Scott G. to know I'm still HAPPY.
A manager sat in the car with me. He didn't judge me & explained how the lights & heat work. The finance dept. made me feel like I was hanging out with friends. Seriously, she was sharing knowledge. My credit score was embarrassing to me! The number I didn't have too worry about was the price. Al Serra gave me their best price up front!!!
Scott & the finance dept. worked within MY budget. They listened & gave me options. Now I'm riding in a pretty 2014 Chevrolet Impala. Under cost & under warranty. Did I mention it was PRETTY?
2011 Honda Odyssey Touring Elite Review
Great Mini
by Michelle from Goshen, IN
May 6, 2019
4
Odyssey is roomy & reliable. Great for traveling since it has leg room, adjustable seating, screen for movies or game systems and wide open viewing or shades to shut out the world.
I had the hood of my 2013 2500 HD Silverado fixed in the body shop. When I got the truck back not only was the whole outside of my truck washed, but the inside was also cleaned out. Excellent service!! Thank you.
2018 Buick Regal Sportback Preferred Review
Nice Car at a Great Price
by BLD from Hershey PA
May 16, 2019
5
I last owned a 2012 BMW 328i (F30) and this car reminded me a lot of my old BMW. Very happy with the space, acceleration and features. Paid 21k for a car that listed at over 30k - a steal compared to what I paid for my BMW.
Everyone was professional and friendly. It was nice to run into the tech who did the body work on my vehicle. I enjoyed the 2017 Volt I was given as a loaner... I would have never had the opportunity to drive recent technology like that otherwise.
2014 Ford Fusion Titanium Review
Our first newer car
by Wayne from New Berlin
April 17, 2019
5
I new we belonged to this car as soon as i sat in it. Love the leg room an all the safty features it has
Serra, you rock! My salesman and others were so polite and helpful. Jeff Prall knocked himself out to get me the best lease and make sure I was comfortable and happy. I have leased and purchased a lot of vehicles in my life, and I have never been treated so well as I have at Serra. This was my second lease from Serra, and I will definitely return for a third.
2003 Ford Explorer XLS Review
Perfect vehicle for my needs.
by Joe E from Pacific, Mo
April 16, 2019
5
The older Explorers had an option of 8 cylinders and tow packages. Ford needs to reevaluate the marketing needs of a midsize SUV with 8 cylinder engines and towing packages. I've owned explorers since 2006. This vehicle is perfect.
I found a 2016 F-150 at this dealership here on cars.com for an incredible deal! Called them up and talked with Omar. Guy was super nice and was very upfront with the trucks history and was very impressionable. If I am ever in need of another car I’m definitely going back!
2015 Ford Explorer XLT Review
Most spacious and comfortable car I've had!
by Doctor B from Clovis, CA
April 12, 2019
5
This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.
how much is the no worry 4 years warranty and what does it cover im planing to buy a car from there real soon
2013 Chevrolet Sonic LT Review
Great daily driver. Reliable and economoical
by ChadMc from Fort Wayne, IN
April 26, 2019
5
Great car for a daily commute. Plenty of interior features. Comfortable. Sporty. Great visibility when driving. Surprisingly large trunk. Low maintenance costs. Wife and I both love it.
The entire staff at Brokers and Sellers are amazing. Our deal started as only a conversation with Ron, but his professionalism allowed us to relax and to take our time to make our own decision. We worked with Zain and Ali to have a few minor issues resolved and they also went above and beyond what I've come to expect from car salesmen. We purchased a 2015 Escape and couldn't be any happier. We will definitely look here first when it's time to purchase our next vehicle.
I must also commend the gentleman that does the detailing. He made our Escape sparkle!!!
2015 GMC Acadia SLE-1 Review
Good all around vehicle
by Jay & T from Monticello
May 15, 2019
5
This is the vehicle that we need for all that we do and how we deal with Minnesota weather. We own the AWD version and it handles great!
Just bought Ford edge 2011. Great condition and it comes with 6 month warranty! Loved that the staff wasn't pushy or aggressive trying to make a sale!
2017 RAM 1500 SLT Review
More acceleration than I was expecting
by Cashbeck from Wabeno wi
May 16, 2019
4
The truck has better acceleration than I was expecting. Great fuel mileage, will be testing out the towing soon. Very comfortable and roomy interior design
Very satisfied. Very open and honest and friendly. They told me everything they knew about the car and were up front with me. I bought a 2016 Ford Fusion se from them. It runs, drives, and smells like new and I saved thousands!! Would definitely buy from them again!
2016 Chevrolet Traverse 1LT Review
Nice and clean looking vehicle
by Jrose from Cherokee nc
March 14, 2019
5
From the outside the vehicle is very appealing and also very comfortable from the inside. But upon driving it for any longer than a week you’ll come to find that the power steering in these vehicles is shotty to say the least. The vehicle has under 100000 miles on it and is already harder to turn than a vehicle with no power steering at all. My 95 s10 with 200000 miles plus on it has better power steering than this thing.
I brought my vehicle in for an oil change, tire rotation, and a shifting problem. My vehicle was shuttering from stop to first/second gear. I took a road test with service manager Don Tallent and was informed I need a new clutch. Luckily, they had the part in stock and offered to make an appointment for the following week to get this work done. I am happy with the service provided and will be coming back to Dorian Ford for service in the future. I would recommend them to everyone.
2006 Nissan Pathfinder LE Review
So far so good, hope to get many years out of it
by Jerry s from machesney park Illinois
March 20, 2019
5
This car has so far met all my needs, pretty peppy for an SUV this size, love the 3rd row seating and the feeling of being safe in this suv
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