Reviews
Write a reviewread the review that i added
It's to early to comment of the actual repair work, but I would like to say that Ben Foster was very accommodating and made the experience enjoyable. Well as much as possible when taking your car in to be repaired.
read the review that i added
It's to early to comment of the actual repair work, but I would like to say that Ben Foster was very accommodating and made the experience enjoyable. Well as much as possible when taking your car in to be repaired.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for stopping by, Charles! We're so glad to hear that Ben was of expert assistance and we hope you'll call on the team at Boggus Ford Harlingen in the future if you need anything else. Drive safely!
Car wash and vacuum which never happen
First of all thank you Boggus for the courtesy of picking up my Explore for an oil change and tire rotation. However i asked for a courtesy car wash and your Quick Lane manager ask if I also wanted it vacuum and i said sure. When he delivered my car i noticed the car had not been washed. I brought it to his attention and he said they had washed it and it had gotten dirty because it had rained. It was not washed but didn't want to argue with him. I open the door to my car and it had not been vacuum either. I didn't appreciate him lying to me that the car was washed. He should've just been honest and said they didnt have the time to wash it. However he did tell me to bring it in or they would pick it up to wash again. I took it in and it got wash. No complaint after that. It was wash like it should've in the first place.
Car wash and vacuum which never happen
First of all thank you Boggus for the courtesy of picking up my Explore for an oil change and tire rotation. However i asked for a courtesy car wash and your Quick Lane manager ask if I also wanted it vacuum and i said sure. When he delivered my car i noticed the car had not been washed. I brought it to his attention and he said they had washed it and it had gotten dirty because it had rained. It was not washed but didn't want to argue with him. I open the door to my car and it had not been vacuum either. I didn't appreciate him lying to me that the car was washed. He should've just been honest and said they didnt have the time to wash it. However he did tell me to bring it in or they would pick it up to wash again. I took it in and it got wash. No complaint after that. It was wash like it should've in the first place.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Virginia, I'm sorry to learn about your experience with the car wash and vacuum service. Honesty is a core value for us, so it's disappointing that you felt misled in this situation. We appreciate your patience and understanding as we rectified the issue. If there are any other concerns or feedback you'd like to share directly with me, please don't hesitate to reach out at any time. Thank you - Paul Cavazos - Service Manager - (956) 423-2580
Tony Rivera was very professional the way he treat
Tony Rivera from Boggus Ford Harlingen was very professional and very helpful. He lessons to his customers and try to help them with your car problems and not blow you off like Ed payne in Weslaco Texas maintenance department did to me .If you got problems with your car take it to Boggus Ford in Harlingen Texas.👍👍👍👍👍👍👍👍👍👍
Tony Rivera was very professional the way he treat
Tony Rivera from Boggus Ford Harlingen was very professional and very helpful. He lessons to his customers and try to help them with your car problems and not blow you off like Ed payne in Weslaco Texas maintenance department did to me .If you got problems with your car take it to Boggus Ford in Harlingen Texas.👍👍👍👍👍👍👍👍👍👍
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ruben! We're glad to hear that Tony provided you with professional and helpful service. We appreciate your recommendation and look forward to assisting you with any future car problems at Boggus Ford Harlingen. Have a great day!
Great service as always at Boggus Ford
I recently had my 2013 Ford Taurus in at Boggus Ford for some major work. What can I say, the service was great all around! From beginning to end, I was kept informed. Ben Foster as always does an outstanding job!!! Five stars to Boggus Ford and Ben Foster! Thumbs up!
Great service as always at Boggus Ford
I recently had my 2013 Ford Taurus in at Boggus Ford for some major work. What can I say, the service was great all around! From beginning to end, I was kept informed. Ben Foster as always does an outstanding job!!! Five stars to Boggus Ford and Ben Foster! Thumbs up!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's wonderful to hear that you had a great all-around experience with us, Jorge! We appreciate your support and are glad that Ben provided outstanding service. Thank you for trusting Boggus Ford Harlingen with your 2013 Ford Taurus. Drive safely!
Smooth Transaction
I needed a car and everything went well. Everyone was friendly and helpful. Crispin from Boggus Ford Harlingen Tx answered all our questions and helped us make the purchase we wanted. Overall a good experience.
Smooth Transaction
I needed a car and everything went well. Everyone was friendly and helpful. Crispin from Boggus Ford Harlingen Tx answered all our questions and helped us make the purchase we wanted. Overall a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to share your wonderful experience with us and compliment the friendliness of our team. It's great to hear that Crispin was able to answer all your questions, making the purchase you wanted an easy one. Thank you for choosing Boggus Ford Harlingen!
Disappointed Customer!!
Sales manager & salesman were great. After the purchase an employee only known to me as Cody Phillips, wanted me to take delivery of my new truck, which I declined because it needed detailing and other extras which were to be installed by dealership. So he insisted that my two trade vehicles needed to be turned over to them. I asked to hold onto one until I took delivery of my truck, and he refused stating that something could happen to it, I even asked for a loaner which was also denied. So for about four days until my truck is complete I will be without transportation. Not cool and definitely not customer satisfaction.
Disappointed Customer!!
Sales manager & salesman were great. After the purchase an employee only known to me as Cody Phillips, wanted me to take delivery of my new truck, which I declined because it needed detailing and other extras which were to be installed by dealership. So he insisted that my two trade vehicles needed to be turned over to them. I asked to hold onto one until I took delivery of my truck, and he refused stating that something could happen to it, I even asked for a loaner which was also denied. So for about four days until my truck is complete I will be without transportation. Not cool and definitely not customer satisfaction.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
David, I'm very sorry to hear that our team didn't make more of an effort to find a suitable solution for you. I can certainly understand how frustrating being without transportation can be, and I regret that we left you in this situation. I will discuss what you've shared here with the proper personnel to ensure we're always going above and beyond to meet the needs of our guests. I would like to speak with you about your experience and see what I can do to assist you from here. Without your last name, I won't have the ability to locate your contact information, so I urge you to give me a call. Thank you, Jacob Boggus - General Manager - (956) 423-2580
1st class
I always leave satisfied! They always insure my vehicle is in tip top shape!
1st class
I always leave satisfied! They always insure my vehicle is in tip top shape!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
In resolved issues
They caused an issue that they cannot fix on my 2017 mustang the car has been at the dealership for two months and they cannot fix the problem they refused to give me another car they cannot tell me when the issue will be resolved I feel helpless I will never do business here again
In resolved issues
They caused an issue that they cannot fix on my 2017 mustang the car has been at the dealership for two months and they cannot fix the problem they refused to give me another car they cannot tell me when the issue will be resolved I feel helpless I will never do business here again
- Customer service 3.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out to us at (956) 423-2580 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Your comments play a key role in the success of our business so we hope to speak with you soon.
Navigator
Very satisfied with the professional technicians and the way they explain and answer all questions asked in layman terminology.
Navigator
Very satisfied with the professional technicians and the way they explain and answer all questions asked in layman terminology.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oralia, we're pleased to hear everything was completed to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
My 2016 F250 Survey
Prompt at serving people there service is fast schedules are on time.The service advisors are always attentive to people and offer amenities I have never had any problem to this day..keep up the good work!!
My 2016 F250 Survey
Prompt at serving people there service is fast schedules are on time.The service advisors are always attentive to people and offer amenities I have never had any problem to this day..keep up the good work!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
