My wife and I had purchased a car from Stephens in 2011 that we were fortunate to have for 254,000 miles and had a good experience with in the purchase... so we decided to buy a vehicle from them again. We purchased a 2011 GMC Terrain, the vehicle had a flat on the lot and we were assured that it was fixed when we left the lot. We test drove it while it was raining so we were unaware that there was a very large scratch on the windshield but the sales department and I came to an agreement to each pay half to have it fixed. On the way for the appointment to have the windshield fixed, the tire that had been repaired started losing air but they repaired it for us. I understand that used cars come with a few issues and it didn’t bother me so much. Then we started having more issues, with it continuing with a failed wheel bearing, requiring us to replace the passenger side wheel hub assembly. We took it to Stephens to have it looked at but was told they didn’t have the equipment to test it so I took it Moses on Washington street east. I informed Jeremy of this, which I assumed would have gotten back to Jody but, when we had another issue and he asked why we didn’t bring it there, I had to tell them they were unable to even test the bearing.Then, my wife starts telling me the seat started adjusting on its own but stopped so we made an appointment for Moses to look at it, as it’s closer for us. The next morning, the car would not start and we have to call warranty services to have it towed to Moses as the battery wouldn’t take a charge. It took two days for them to pick it up and take it to Moses, only to find out the extended warranty doesn’t cover a faulty battery, ALL OF WHICH OCCURRED IN THE SPAN OF A MONTH, BEFORE THE FIRST PAYMENT WAS EVEN MADE! My wife liked the car and I was hopeful that the issues were resolved but, today, I had to take it back to Moses because the driver seat and sideview mirrors are adjusting on their own, while the car is in motion (it’s an unnerving and frustrating experience to have to deal with).It did this during the entire 35-40 minute drive from Charleston to Danville. To date, I have spent nearly $1000 for repairs alone, but to Stephens credit they did reimburse me the $354 for the new battery. I had discussed the possibility of trading the car before this new issue with Jeremy and I was told they would get in touch with me in couple of days to let me know but that was over a month ago. When these issues were brought up to Jody, along with my loss in confidence in their services, I was told “it sounds like we’ve don’t quite a lot already”. I’m done talking, I’m done arguing, I will not be back as I won’t waste another cent with this establishment. I feel the ample opportunity to “make this right” has been given and I feel I’ve been slighted so I won’t bother with this group any further, I will take my business elsewhere.
Great hometown service...........,.. Nice facilities ....... Great Location..........
This is the place to go if you are in the market for a new,or used car.They have an awesome selection,and a friendly helpful staff.It's a great location... right off Corridor G.
Stephens has cornered the market on customer satisfaction! I could not begin to tell you how happy we are with the commitment the folks at Stephens Auto... Center bring to the customer's buying experience. From the time we placed our inquiry to their Internet Department, stepping foot on the lot, selecting and buying our vehicle to service after-the-sale, Stephens Auto Center is TOP NOTCH!
My car has now been there 5 times within 2 months to fix the same problems. It is totally ridiculous. They don't have certified techs to work on their... vehicles so your average joe is doing all the work and I guess they don't know what they are doing. I have filed a complaint with the attorney generals office, bbb, and the warranty company. Ohhh forgot to mention that the last time our car was in there, somehow they used a half of tank of gas almost and put 62 miles on our car. hmmm?????
I've always had the best experience at Stephens Auto Center. Travis and Dwain always try to make you feel at home. The sales guys are courteous and professional... with a feeling of being the guy next door that loans you the tool to fix your kitchen sink. This trip was for a new Cherokee, the last visit was for my daughter's used Toyota. We've always shopped around, but Stephens has been our "go to" for many years!
I stopped by to look at the used cars. They tried to sell me an old Buick that quit 4 times before a could get it off the lot for a test drive. They'll... try to rip you off; then they'll be rude when you call them on it. I was asked what did I think I was going to get under 10 grand.
We're very sorry that your experience at Stephens Auto Center wasn't as pleasurable as expected. We would like to take this opportunity to offer you a... $250.00 cash rebate incentive from Stephens Auto Center if you would reconsider shopping with us. We endeavor to provide our customers with the best customer service available in the market. Please stop by the dealership and have another look around. If you feel your buying experience isn't as it should be, let us know by asking to speak to our owner. He'll make sure that our managers are looking out for our customers.