Stephens Auto Center

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 2, 2015

    Great hometown service...........,.. Nice facilities ....... Great Location..........

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2015

    This is the place to go if you are in the market for a new,or used car.They have an awesome selection,and a friendly helpful staff.It's a great location... right off Corridor G.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2014

    Stephens has cornered the market on customer satisfaction! I could not begin to tell you how happy we are with the commitment the folks at Stephens Auto... Center bring to the customer's buying experience. From the time we placed our inquiry to their Internet Department, stepping foot on the lot, selecting and buying our vehicle to service after-the-sale, Stephens Auto Center is TOP NOTCH!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 6, 2013

    My car has now been there 5 times within 2 months to fix the same problems. It is totally ridiculous. They don't have certified techs to work on their... vehicles so your average joe is doing all the work and I guess they don't know what they are doing. I have filed a complaint with the attorney generals office, bbb, and the warranty company. Ohhh forgot to mention that the last time our car was in there, somehow they used a half of tank of gas almost and put 62 miles on our car. hmmm?????

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 19, 2012

    I've always had the best experience at Stephens Auto Center. Travis and Dwain always try to make you feel at home. The sales guys are courteous and professional... with a feeling of being the guy next door that loans you the tool to fix your kitchen sink. This trip was for a new Cherokee, the last visit was for my daughter's used Toyota. We've always shopped around, but Stephens has been our "go to" for many years!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 3, 2011

    I stopped by to look at the used cars. They tried to sell me an old Buick that quit 4 times before a could get it off the lot for a test drive. They'll... try to rip you off; then they'll be rude when you call them on it. I was asked what did I think I was going to get under 10 grand.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 4 found this review helpful. Did you?
    Dealer Response

    We're very sorry that your experience at Stephens Auto Center wasn't as pleasurable as expected. We would like to take this opportunity to offer you a... $250.00 cash rebate incentive from Stephens Auto Center if you would reconsider shopping with us. We endeavor to provide our customers with the best customer service available in the market. Please stop by the dealership and have another look around. If you feel your buying experience isn't as it should be, let us know by asking to speak to our owner. He'll make sure that our managers are looking out for our customers.