absolutely horrible.one of the biggest ripoff dealers in pa.sold me a truck that (am0ng other things) had frozen locks,adefective transponer,no dash lights,and... a/c that doesnt wk.they would do nothing
Absolutely terrible. Bought a truck from here and got most service from here for the life of the truck. Went to get spark plugs and coils changed out and... their service dept snapped a bolt to one of the coils. Needless to say they said it wasn't their fault and it was added cost to me ($1000 ). Talk about Ford loyalty.. won't be buying a Ford again thanks to these "fine" people. Oh, and until their service manager could review what happened they let me ride around with zip tie that held the coil in place. The zip tie is STILL holding the coil in place and the service manager appears to not care at all. I WOULD AVOID DOING BUSINESS WITH APPLE!
Bought my car here last week. The staff was remarkable!! There was no pressure to buy. They answered all my questions. Not once did I feel like a gazelle... being stalked by lions. My salesman Mr. Dugan was the best and helped me with everything. I will most likely be getting my next car from here. Wonderful experience.
Thank you Ben for writing a review for our dealership we really appreciate it. We are happy to hear that Henry was able to help you through the proces...s and made you feel comfortable. Thank you again for choosing us. If you need anything please let me know.
I am happy with my purchase but there was no follow up. They sent the pay-off for my trade in to the wrong place twice. I had to keep calling them to make... sure it got to the right place. Took over a month to get everything in order. No one helped from this office after the sale. Just another sale.
Tom, we are so sorry to hear that you were not properly taken care of after the sale. That is not how we do business, we want to be there for our cust...omers before and after the sale to make sure that they are always happy. We would like to know more about what happened so that we can make sure it does not happen again. If you could please call Jerry at 717-244-7677. Thank you
I came into to get a oil leak fixed. After they pissed around for 2 hours they have a list of repairs they wanted to do costing 3000 dollars. 4 tires a... serptine belt gasket for timing gear cover. And they charged 47 dollars and they didn't fix my oil leak. They didn't have the part. 2 xxxxing hours wasted 47 dollars wasted and my car isn't fixed. This dealer ship sucks
HI John, we are sorry to hear that you had a bad experience with us. Making sure that our customers are completely satisfied is very important to us. ...We would like to hear more about what happened. If you could please call 717-244-7677 and ask for Jerry. Thank you for sharing your experience with us and we hope to hear from you soon.
After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to... us that had the exact Explorer we wanted. We ended up leaving unsatisfied with the customer service we received and searched again after we left, for a similar Explorer. That search brought us to Caleb with Apple Ford, he assured us that if we made the drive there they would give us the best numbers possible. We decided to hope for the best and make the trip- Caleb had the car ready out front, they had already started working on a deal for us, and ended up giving us better numbers than we expected! They beat any other dealerships numbers that we spoke with, Caleb was so great to work with from the start, Jackie was quick and efficient, and they had us out in record timing (per our request). We had such a great feeling after we left and are still very happy with the experience we had at Apple Ford - we will be back!
Thank you both for writing such a great review for our dealership. We are happy that Caleb was able to get you the vehicle that you wanted for less th...en you expected.Thank you again for choosing us and welcome to our family.
The staff was great. All my questions were answered. Walked in just looking to test drive a few trucks, but Brianna found one that was great for what I... needed.
We are so happy to hear that our team and Brianna were able to help you find the truck you were looking for. Thank you for choosing us and welcome to ...our family.
I couldn’t have been happier with my experience at Apple Ford of Red Lion. I walked into the dealership with intentions of just getting a trade value and... getting an idea of what kind of payments I would be getting into. After talking with my salesman Caleb I realized how great of a dealership and salesman I was dealing with. I am very picky when it comes to dealing with salesmen and dealerships and they satisfied my needs. Overall Caleb was probably the best car salesman I have ever dealt with and will be going back to him for my or my wife’s next vehicle!
Brian thank you so much for sharing your wonderful experience with us. It is great to hear that Caleb was able to make you feel so comfortable with ou...r dealership that you decided to buy. We really appreciate your business and we look forward to seeing you again. Sincerely, Apple Ford of Red Lion Team
Meeting Hong after being referred by a friend, was an extremely awesome adventure. Im looking forward to the memories I will make with this car and building... friendships at the dealership!!!! THANX KING KONG
Thank you Amanda for writing a review for our dealership we really appreciate it. Hong is a supper nice guy and always fun to work with, we are glad h...e was able to give you such a great adventure. Thank you for choosing us. If you need anything please let us know.
Personally, my experience with Apple Ford of Red Lion was excellent! I was searching for a high end F-150 Raptor. A majority of the MD dealerships were... selling this truck for anywhere from $2500 to $10000 over MSRP. I understand these these units are more rare than your traditional F-150, but I find that taking advantage of customers due to their rarity was appalling. After an exhaustive search in MD, and listening to all the double talk regarding allocation, financing and other sales tactics to hide the additional fees, I expanding my search in PA. I found the exact truck I had been searching for at Apple Ford of Red Lion. I emailed them to see if they too charged over sticker...Craig responded the following day that they did not. I asked if they could email me a sales breakdown including all the taxes and fees. Damien was happy to promptly provide that. I was told by other dealers in MD that they preferred not to give copies of invoices in case I took them to other dealerships in an attempt to shop for better pricing. I feel if their prices were competitive, then why should it be an issue? Damien's quote was clear, fair and better than anything I was quoted previously. I was now handed off to Chase, who closed the deal. He did a thorough demo of the truck, and gave me my second Raptor test drive in three weeks. Now to the trade in...a 2006 Nissan Xterra 4x4. A dealer in Glen Burnie, MD insulted me with an offer of $2000, a double freight charge and non-competive financing rate despite my 807 credit rating. Although I came with my own financing, Apple Ford matched my current APR and gave me $5000 trade on my Xterra! Due to my work schedule and the hour drive, I wasn't able to get to the dealership until 7:30pm. The deal didn't finish up until about 10pm, but at no time did I feel rushed or pressured in any way. I was only sold two additional products...an extended warranty and an interior/exterior protection package. Both were reasonably priced and provide great peace of mind. Jackie in finance, expedited the paperwork and sent me on my way. It was by far, hands down, the best car buying experience of my life.
Thank you Jeff for writing a review for our dealership we really appreciate it. We are so happy to hear that our team from beginning to end was able t...o make sure that you got the customer service that you deserve and enjoyed your experience. Thank you for choosing us. If you need anything please let us know.