Maxon Mazda

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
721 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 17, 2019

    Excellent service from Rico when buying my 2019 Sonata. He went over all the new features of the car and there was no hassle in getting a decent price... for it! The staff at this dealer are very courteous.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five-star rating! We are happy to hear that Rico provided you with a great car buying experience. Congratulations on your new Hyunda...i Sonata and we hope to see you again in the near future.

  • 1.0 out of 5
    August 21, 2019

    Hi, I bought Mazda 3 4 door 2018 model. Even after having good credit score they gave me 5.7 % APR for the car. "No issues" I bought the car and did... not complain about it. A year later I figured I could finance the same car for 2.8% from other credit union banks for my credit score so I changed my lease. Now I'm trying to cancel my GAP insurance and nobody answers my call or returns the call. Feels like the money I paid for GAP insurance went down the drain. Please pay $1000 more and buy from a different dealer but think 5 times before you purchase car from here.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your feedback. We are sorry to hear that your visit with our team did not meet our five-star standard.... We would like to speak with you about the details of your frustration. Please contact us at 908-851-5500 Extension 1435 at your convenience. We look forward to hearing from you.

  • 5.0 out of 5
    August 15, 2019

    I had decided to go back one more time and give Maxon another try. I was pleasantly surprised when getting my Mazda3 serviced. Things have really improved.... And my service advisor Adam Piotrowicz was very friendly and professional. When he called me with the status of my car, he explained everything thoroughly without any pressure. I will return and use this Mazda dealer for all my car needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We are happy to hear that Adam provided you with a five-star service visit and we look forward to seeing y...ou again in the near future.

  • 1.0 out of 5
    August 6, 2019

    First of all, I actually left the dealership after having made a 5:30 appointment to purchase the car I had seen there previously. The salesperson was... no where to be found & nobody came over to offer to help. (After I left & told the receptionist why, they immediately called me but I wasn't in any mood to go back at that point). I should have realized what I was dealing with & gone elsewhere! I called back a week later & made another appointment. I was told when I went there that the car I had seen was sold, but that they had it in three other colors. I assumed it was the same package & the salesperson didn't advise me otherwise. A few days after I leased it, I realized it wasn't the same package. It was a lesser model, that I had leased for the same price. I should have been told it wasn't the same model. When I questioned it afterwards, the salesperson said he didn't set prices, just sold the cars, the finance person said he just dealt with the money & the person who apparently prices the cars (who I had not seen previously) said there was a special on the car I had originally requested (which was worth substantially more). I can't even say anyone apologized! So I am paying more for a car that doesn't have the features I was expecting/wanted. Fortunately, I leased it so I only need to deal with it for three years. Needless to say, I will never purchase or lease from Maxon again & will inform all of my friends/associates of the extremely poor experience. NOBODY TAKES RESPONSIBILITY THERE.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your feedback. We are sorry to hear that your visit with our team did not meet our five-star standar...d. We would like to speak with you about the details of your frustration. Please contact us at 908-851-5500 Extension 1435 at your convenience. We look forward to hearing from you.

  • 5.0 out of 5
    July 18, 2019

    Best experience in the car dealership that I've ever had! Yuri took great care of me explaining all the steps. It was easy, fast and hasslefree. We found... the car I absolutely loved. Went through all the process, even setting up insurance. And I drove out of the dealership in my new perfect Maxda CX5!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We are happy to hear about your positive experience. Congratulations on your new vehicle and we hope to se...e you again in the near future!

  • 5.0 out of 5
    July 16, 2019

    Rob Mariani and Al Pereira provided excellent customer service and their attention to details was awesome! This is my 4th Hyundai - I've been a Hyundai... customer since 1993, and each vehicle has been wonderful - no problems or issues. My new 2019 Tucson drives like a dream and has plenty of horsepower and pickup. The whole process was quick and easy as well. Thank you Maxon Hyundai for an outstanding customer experience!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are thrilled to hear that you enjoyed your visit with both Rob and Al. Thank you for choosing Maxon Hyundai and we ...look forward to seeing you again in the near future!

  • 5.0 out of 5
    June 29, 2019

    Great experience with this dealer. Customer service was top priority. Dealership walked their talk. They were good at every level. Special commendation... to Reggie Trail -- incredibly attentive and helpful, excellent customer service skills. Also special thanks to my initial contact Al Pereira.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for the great review! We are happy to hear that Reggie Trail provided you with a five-star experience. Thank you for choosing Maxon and we l...ook forward to seeing you again in the near future.

  • 5.0 out of 5
    June 29, 2019

    i had the best experience with lilly. she explained every feature in the car she took her time explaining everything. i would recommend lilly to anyone....

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your positive feedback! We are thrilled to hear that Lilly provided you with a five-star car buying e...xperience. We look forward to seeing you again in the near future.

  • 2.0 out of 5
    June 21, 2019

    I'm surprised that this site has this dealership rated as highly as it does and it gives me an inkling that the reviews may not be completely honest or... at a minimum easy to game (based on the reviews of the same dealership on other sites). My experience with them has not be atrocious, but best described as fundamentally incompetent and generally careless. My salesperson has zero clue what he was doing, I've been asked by the service department to help them game reviews, and the employees are clearly 'phoning it in' when it comes to doing their jobs the right way. I've called and left a complaint (never got a call back), tried to make service appointments and gotten voicemail (without getting a call back) and just ran out of energy to engage with these guys. My future business will go to another dealership for sure. Again, I don't despise these guys, but I don't respect them at all.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your feedback. Our customers' satisfaction is our top priority and we are sorry to hear that your vis...it was not equivalent to our fie-star standard. Please call 908-851-4643 Extension 1435 so we can further discuss your experience.

  • 5.0 out of 5
    April 30, 2019

    Rob, Rico, and Freddy helped me through a situation with my current lease that wasnt great. They made it simple & it was much appreciated.We didnt have... to deal with the usual "shady" stuff like at most dealerships. id recommend these guys if you're fed up with the aggravation of other places.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are very happy to heat about your experience with Rob, Rico and Freddy. Thank you for choosing Maxon and we look fo...rward to seeing you again soon!

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