Billion Auto Group

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 3, 2019

    CS got car in same day and replaced the battery in no time!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing J.C. Bill...ion GMC Buick and we hope to see you again.

  • 1.0 out of 5
    December 7, 2018

    The service guys are the rudest I have ever met. The sale guys will not call you back. Leave their desks and treat you like you are doing them a no favors... by spending 60k

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2018

    Chris over in the Nissan building is great to work with. My 1st choice of car did not work out but he found one that fit what I wanted and called me in... and I purchased it. Chris is hands down the best and most personable car salesman I've ever worked with. Will be going back in future.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2017

    Billion Auto Group especially Doug Collins in (service) and follow by Steve Stout ( GM) were incredible to work with. I purchased a Yukon XL Denali and... it had an annoying rattle noise when driving at 60mph. For the price of the car, I wanted this fixed. Doug was incredible in service and worked with me to resolve the problem and even had a GM engineer come to Bozeman to look at the car and see if it could be rectified. The problem was sporatic and sometimes Doug was not able to hear it when he test drove my car. Even without hearing the noise constantly, Doug took care of me and put in the paperwork to replace. I was not treated as annoying customer or pushed aside but instead with professinalism and understanding. I kept waiting for the other shoe to drop and have an issue along the way with replacing the car but that was not the case. Steve Stout said to me numerous times, " you don't worry, we will take care of you and handle it with GMC." Even when GMC said they would not take care of 2K that I purchased for an insurance detail package, Steve said he would take care of it for me because it was the right thing to do. GMC furfillment center rep even told me that they were extremely impressed with this dealership and their timeliness and throughro paperwork. They said most dealerships are difficult to work with during this process and that most people have to wait up to 6 months to get their care replaced. My issue once approved was taken care of in less than two weeks. Bottom line, Billion was outstanding and my husband and I will be lifelong customers because we trust we will be taken care of! Buy your car here, no joke they are wonderful!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 24, 2017

    Had my oil changed on Saturday morning, nice time to be there, it's not busy and the dealership area is quiet, too. The work was done fast and well done.... I really appreciated the manager on duty that day. I had some service-type questions about my new jeep and he was well informed and gave me great information. I only gave it an 'overall' rating of 4 stars because I was surprised, and a little bummed, that the 'quick clean' done at the quick lubes isn't done here. (windows, dash, vac). That would be a nice touch.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 14, 2017

    Mr. Billions business an staff treated my wife an I with the upmost respect.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    June 23, 2017

    I went to get an estimate on my vehicle and I was excited because your facility looks brand-new. Once I finally found the body shop, I saw how outdated... and disgusting the office was. It was dirty and looked worn out. So I decided to go get an estimate elsewhere.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2017

    Friendly, knowable employees that explained what work had been performed on the car. They suggested work to be consider on the next time I brought the... car in for service.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 5, 2017

    Nice staff! Very friendly and ready to serve. Everyone seems to work well together and help each other. Thank you

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 12, 2017

    I have had some REALLY bad experiences with car dealers, but THANK GOODNESS we found Courtney. If you are thinking about buying a vehicle at all or even... from Billion, see her. From the moment we met her, she was not pushy one bit. I was approached by someone right away at the door, but my wife went to Courtney as I had to explain to him we didn't want to test drive anything. But because Courtney was focused on answering our questions and focused on selling us a car, we were quickly test driving. She does the car sales thing ABSOLUTELY RIGHT. I would recommend anyone to go see her. We bought a Jeep Grand Cherokee and I never thought I would own a Jeep, but we love it and are so grateful for Courtney.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews