Barton Chevrolet Cadillac

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
350 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 3, 2020

    Barton completely wasted my time. It took me 3 visits and 5 hours to be driving down the road in a new Suburban. Total lack of respect from Barton. The... folks at Barton should be ashamed. I have owned 7 Suburbans and 4 GM pickups. One would think preferred treatment would be nice. But, they didn't have the common courtesy of giving me a reach around while they were f**king me in the a**. Now I'm the market for a new pickup. You think I'm buying a Chevy from Barton? You have me confused. I'm looking at Ram trucks from the competiton Hudson Valley next door. I bought a new Wrangler from them a few years back, and I was treated properly. Hello Dodge, goodbye Chevy. You just lost a very loyal truck buyer

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 4 found this review helpful. Did you?
    Dealer Response

    Mr Goodspeed, this is Jason Barton from Barton Chevrolet. I apologize that you were not satisfied with your experience at our dealership. We always st...rive to provide a top notch experience, and it appears that was not the case for you. I would love the chance to discuss this situation with you directly if you would be willing to stop by the dealership to do so. Please feel free to reach out to me directly as well. Thanks, Jason Barton - jason@bartonchevrolet.com

  • 1.0 out of 5
    January 7, 2020

    My husband and I went in to look for a vehicle. We were browsing around for a new car (several dealerships not just Barton). We went in to see what they... had to offer for a sedan option. The salesperson although polite and courteous I guess didn’t like our answers and brought over Jason to “work with us”. For example, they asked us what our monthly payment would be, what our credit is like etc, meanwhile all we wanted to do was learn about what they had to offer. Strictly looking to see what they had to offer because money was not an option for us. Jason said that he didn’t want to waste his time or the salesman’s time by showing us cars and that if we didn’t have those questions answered, they wouldn’t be able to help us. 1- our credit is amazing and we were able to purchase our new car without any hurdles 2- we took our business elsewhere to a dealership that educated us about their brand and their sedans. 3- I am sorry to have wasted our time but in the long run, we know we will never go back to Barton!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    That is not the kind of experience we seek to provide, Jamie. Please call us when you can so we can address this together. Jason Barton - jason@barto...nchevrolet.com

  • February 12, 2015

    I had a very annoying problem with the electronics that eventually became an obstacle to operating the car, and the folks at Barton Birks kept working... at a solution until they achieved a complete solution. They could not have been more accommodating and dedicated!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review, Nan! We are dedicated to our customers and it is important we do everything in our power to ensure... they drive away happy customers! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We will make sure they hear of your kind words. All of us at Barton Birks Chevrolet Cadillac await your return. Please let us know how we may be able to help next! Best regards, Shane Garzione, Asst. Service Manager, sgarzione@bartonbirks.com

  • 1.0 out of 5
    November 8, 2019

    Went there the beginning of November with all intentions of buying a Chevrolet truck walked into the show room looked at all the cars in the show room... walked outside looked at a few trucks walk back in the show room not one salesman at all walked up to B to ask me if I needed any help or could help me with anything they were too busy with their faces in their cell phone to give me the time a day so I walked outside walk next-door to another dealership and bought a truck ! And then drove the new truck back to their dealership drop my wife off to drive the car I drove there to take back home!! I’m just assuming that if I was in a suit and tie or dress pants and looked important enough to them someone would’ve come up to say hey can I help you with anything

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as so...on as possible. Please feel free to contact us at your earliest convenience. Jason Barton - jason@bartonchevrolet.com

  • 1.0 out of 5
    April 23, 2019

    Barton Chevrolet Cadillac committed to sell me a car through their website and via email at a negotiated price. When came time to meet the sales manager,... Jason, he reneged on the sale. Worst experience I’ve had in 40 years of buying vehicles. I will never deal with them again. Whatever their response will be to this review will be a lie.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. Someone forgot to change an email subject line. As you can... depict from the body of those emails, you and my teammate were not on the same page. The vehicle is still available at the market price posted online. All the best, Jason Barton

  • 1.0 out of 5
    August 7, 2018

    My car was towed on Monday noon by choice of chevrolet.When i called on Tuesday @ 11am i told my adviser was off and they had no answers. I have an accent... and may be they discriminated against me. The service manager Jack call me to tell me: Now we will not check your car unti friday,because he say's i was rude to rhe adviser.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are very sorry to hear about your negative experience at our dealership, Dino. We take customer care very seriously at Barton Chevrolet Cadillac an...d we assure you that we are truly dedicated to rectifying this situation. To that end, we would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Shane Garzione - shane@bartonchevrolet.com

  • 5.0 out of 5
    June 28, 2018

    Peter Grohl was very helpful and very professional. He wanted us to be satisfied with our purchase and we were. Thank you so much Peter Ted and Maria

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you ha...ve any concerns about your vehicle. Best, Jason Barton - jason@bartonchevrolet.com

  • 5.0 out of 5
    May 20, 2018

    Ross Cohen was my salesperson. He made the whole leasing experience an exceptionally pleasurable experience. This was my second lease from Barton Chevrolet.... Due to Ross' expertise, I will come back to Barton for my third lease as well. Thanks again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our c...ustomers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Jason Barton - jason@bartonchevrolet.com

  • 5.0 out of 5
    April 25, 2017

    When I was married, my husband handled all of the car business. After the "D" my son, who worked at a dealership handled everything for me. Neither of... the above options apply any longer. I turned my attention to Barton for many reasons, the list is long. My expectations were not high, and I honestly shopped around, again for many reasons. I was approved at 2 other dealerships with many hoops to jump thru. Some, even illegal, like being forced to purchase an extended warranty on a used car or I wouldn't get approved. I did my entire car deal with Jason Barton over the phone via TEXT! Who does that? They did. Jason got me into a 2017 Chevy Equinox lease for 2 years AND lowered my payments. The entire team was nothing short of amazing. Once I stepped into the dealership to pick up my new car, I didn't even pick it out.... it's beautiful, it's loaded, I love it! I may just have Barton pick out my next car too, and EVERY ONE after that .... every 2 years. That's how well my experience at Barton Chevy went down. Thank you Jason Barton and the entire team at Barton Chevrolet and "Cadillac" (hint, hint).

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the awesome review, Terri! I'm happy to hear about your positive experience with us. We pride ourselves on offering high qualit...y customer service, and I'm glad we were able to take care of you. Congratulations and enjoy your new 2017 Equinox! I appreciate your business and I hope that we can be of great assistance to you again in the future. Take care! Regards, Jason Barton, Sales Manager, jbarton@bartonbirks.com

  • 4.0 out of 5
    April 18, 2017

    Friendly staff on site who are willing to help when necessary. Ross in sales is excellent and the service department goes out of their way to make the... process go smoothly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jessica, thank you for this great review! We can't tell you enough how much we appreciate Ross and our service team. They do a fantastic job and we ar...e very happy that they were there to take care of you! Until we have the opportunity to work with you again, drive safe and stay well! Sincerely, Shane Garzione, Asst. Service Manager, sgarzione@bartonbirks.com

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