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I purchased a new van last year from them, it had some issues and contacted Justin. He came with flying colors. his excellent customer service, and the... issue was resolved. Because of their warm greetings and excellent customer service, and family member style treatment, that's the reason I went back and purchased another vehicle this year. People that have helped me: Justin, Lauren Miller, and Dave. They're worth driving the miles for the service.
I was actually shopping for a used Tow vehicle and left the dealership in a new Colorado at a cost less than any used I had considered. Very happy with... the whole experience. Phil Foster was very helpful and patient, I had been talking with him over a period of time while on my search for the right vehicle.
Its a friendly enviroment, clean, and modern dealership. Everyone was extremely helpful and no pressure on making a decision. Fair prices on our trade-ins... and provided a great price on our new vehicle.
I am writing to express the poor service I received when I had my 2015 Chevrolet Silverado's DEF system serviced for the 3rd time in February. I had originally... purchased the vehicle brand new and the first time the DEF system failed and left me broke down was 1 month after purchase. JE Chevrolet charged me a thousand dollars to fix it and the fix lasted about 2 years. The 2nd time the vehicle left my stranded, I was lucky to have been out of town so an Eastern Shore dealership (Midway Chevrolet) replaced the system free of charge under warranty. The 3rd time my vehicle broke down in the 4 short years I'd owned it, I had the misfortune of being back in Front Royal. Not only was it supposed to have cost 800 dollars and ended up being 5 THOUSAND, but they also had my truck for almost a month. GM would not cover the cost of this repeated problem because John Evans determined that the tank was contaminated by an outside source (which I think is completely impossible and a lie) and therefore, it was an insurance claim and not a warranty claim. I seriously doubted this "vandalism theory" because I park my truck in the yard with my two large dogs and right in the frame of two security cameras. Obviously the vehicle is simply a lemon, but following his personal advice, I filed the insurance claim. It has been well over a month and my insurance company is still begging for the evidence of my tank being contaminated from old John Evans himself, but it seems that after they took my 5k, they forgot the fact that they told me to file a claim and they no longer have the evidence to prove to my insurance company that my tank was contaminated as they stated. Or is it because they lied in the first place and just billed me 5k for nothing. We will never know. One thing I do know, I will never go to this place again and strongly urge you not to deal with them either. In addition to being completely lied to and ripped off, I had to deal with a rather unprofessional employee named Sarah in the service department. She kept on interrupting me, was very rude, and offered no real solution to my problem. In the end, after fighting with the incompetent Sarah for well over a month, I am out 5 THOUSAND dollars. If you truly value good service, I highly suggest you go elsewhere. Don't let this old man take 5 THOUSAND of your hard-earned money to fund a bigger mansion like my money did. Regretfully,
Lauren Miller was AWESOME as my Salesperson! She genuinely cared about my comfort level & my trust issues. The Sales Mgr., Justin was very knowledgeable... and answered all my mechanical technology questions. I put them both through lots of hoops and they never showed anything but patience...I left relaxed and confident in their dealership and content driving my new certified car. Thank you for No Pressure!
We purchased a vehicle thru Ms. Lauren Miller and she answered any and all questions we had. They are definitely a 5 star facility and I would highly recommend... them.
I knew what I wanted to buy and the sales person and financing person made it very comfortable and easy. No haggling no back and forth to the manager... and the sales people dont get paid commission.
Excellent experience purchasing our new Tahoe. Lauren Miller thank your for your care. We will be back for our next purchased..
Super job by Lauren Miller, internet salesperson ! She goes out of her way to help in all facets of the buying a vehicle from Jack Evans Chevrolet ! I... will return for more purchases. Many thanks for the professionalism and attention !
My family has dealt with Jack Evans for both service and sales. My husband, daughter, father, and I have all bought our cars at Jack Evans. Yesterday I... purchased a new Equinox and Susan, Chris, and Chris did a wonderful job meeting and exceeding my needs and expectations. As a repeat buyer I was treated to some cost savings and since I had purchased and maintained service on my trade-in, I was given a more than fair value for my 2006 Equinox. I have always found the Jack Evans' staff friendly and helpful and yesterday was no exception. Thank you very much!