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Poor communication and dishonest
This dealership has the poorest communication and are dishonest. I called to inquire about a car I saw online. I was told the car was still available and they would have it pulled around and ready for me to test drive once I arrived. I drive almost one hour to test drive the car and had already been pre-approved for financing. I walked in, informed the dealer which car I was there to look at. He looked up the car to make sure it was still available and it was. I watched him go outside, pull the car around, opened all the doors for my viewing and returned inside. He was met at the door by another gentleman who looked agitated and said something to him, I wasn’t close enough to hear what he said. The dealer told me I’ll be right with you and walked off into an office for a few minutes with the agitated man. He then approached me and said “I’m going to stand over here and tell you this.” I asked what? He said “there’s papers on the car.” I asked what does that mean? He said there was a deposit put down on the car from out of town. Obviously I’m angry because it’s still advertised on their website, I was told twice it was still available but when I go to test drive, it’s not available? At this point, I just left, what a wast of time. So I’m driving back home and about 20 minutes into the drive the dealership calls me, I’m thinking they must be calling to apologize or offer me something else. I answer the phone and would you believe these unorganized cons say “I noticed you had been looking at the car on the website, I just wanted to know when would be a good time for you to come in and test drive the vehicle? Are they serious??? I explained to the man who called me that I just left and was told the car isn’t available, he states let me see what’s going on because the car is still showing available and I’ll call you back. He never called back. I called back and asked to speak with a manager. He gave me the run around with speaking to a manager, everyone is busy blah blah blah. I do t know what kind of underhanded things are going on here or are they saving the car for family and friends but this dealership is completely dishonest and lacks integrity. I wouldn’t buy a mountain bike from these people! AND THE CAR IS STILL ON THE WEBPAGE
Hi Charmaine, thank you for your feedback. We understand why your upset that the vehicle was unavailable. We always inform our customers that we do not hold vehicles. Sounds like there was some miscommunication regarding the availability of this vehicle, and we apologize for that. We're asking our customer to as patient as possible with us, as we just moved to new location, under a new car franchise, and implementing several new systems and processes. We're working diligently to have all systems communicating with each other within the week, so something like this doesn't happen again. We thank you for your time.
Ryan was fantastic. And when we had a problem with the vehicle, made sure we were able to come back and have the issue taken care of in not time at all. Would definitely recommend Ryan and this place.
Thank you for the positive feedback, Lexi! We appreciate your business.
C was great. would definitely recommend to anyone i know looking for a car.very smooth process and no problems with customer service. Thanks so much.
Hi LizR, that you for the positive review. We appreciate you!
Very personable and helpful!
Our experience was amazing! C and Joe were so helpful and able to find us the perfect vehicle for our family. ALL of the vehicles are reasonably priced and the service is superb!!! Thank all of you for taking the time to find the features we needed at the right price!
Thank you for the kind words, Desiree! We're happy to hear C and Joe were so helpful. Enjoy your nicer, newer ride.
Happy with my new 🚙
C was a great salesman. The process was easy and simply. Saw a car online called test drove and purchased all in a few hours.
Thanks for the positive feedback about C, Alexandria. We're glad to hear you had a great experience.
cee and mike thank you 2 cars at one place nice...love the people... they stay ed late for us thanks once again love this place
Thanks for the positive feedback, Diedre! We appreciate your business.
C was very busy salesman but took care of my wishes as I was shopping for a used SUV and wanted to try all they had in stock, to see how I would get in and out of the SUV. I'm an older man and not as nimble as I once was. Ryan was very quick and did the financing with no hassle and no surprises. Very happy with my purchase at KDK.
Hi JSC, thank for the positive review. We're happy to hear that although C was busy, he still made sure to make you a priority. We'll let him know what a good job he did. Enjoy your nicer, newer ride!
New car purchase feedback
C was very polite, helpful, and very professional and he made getting my new car a breeze . He was a great cool guy. Thank you C and the whole KDK family .
Thank you for the positive feedback, C!
This place is shiesty. They sold me a structural damaged car. Never offered me the car fax. Came across friendly, but don't trust them. I should have known what they were about by what their showroom looks like. Outdated with 80's decore. If someone is in sales and knowingly sells you a structural damaged car, no matter what your experience with them has been, stay far away. The owners son sold me the car. So that tells you what they are about.
Your feedback is appreciated and we apologize you had a less than 5 star experience. We always disclose a used vehicle's history through Carfax, which is provided free to you on every vehicle, on our website. We understand not everyone was a fan of our decor at our old location. We're happy to inform you that we've upgraded to a new location with fresh and modern decor. We hope this style is more to your liking. Thanks
Bought My First Mercedes Benz
Joe was extremely helpful and made the process quick and painless. It was worth the two-hour drive from western Pennsylvania. I recommend Joe and the team at KDK Auto Brokers to anyone! 5-Star Service.
Congratulations on your first Mercedes Benz, DennyD! We're happy to here the entire team was so helpful. Enjoy your nicer, newer ride.