Prime Ford Saco

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
367 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • April 30, 2012

    From my initial very positive contact with Jim Muse, our sales rep to Liz Wallis manager of finance to Mike Wildes our service advisor our experiences... have been consistently positive. The staff is friendly, considerate and helpful. Jim, in particular, has been especially kind and generous in extending himself to help us. There is a nice blend of the personal with the professional at the dealership. Thank you. Richard and Judy Doiron

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 23, 2020

    David Conceison, my sales person, and Dave Blanchard, General Manager, made my experience buying a new Ford truck easy and pleasant. I tested 4 different... trucks, and David was helpful and patient—no pressure to make a decision. I asked him to have truck ready to drive off the lot at 10 the next morning, and it was clean and spiffy ready to go before I arrived. I’ve already recommended David to a relative.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bib, thank you for shopping at Prime Ford - Saco and for sharing this fantastic feedback. We're pleased to hear that both David and Dave provided you ...with a seamless and enjoyable experience to help you find the perfect truck. Safe travels in your new vehicle!

  • June 6, 2012

    Had an awesome car salesman did everything he could to help me out with what I wanted for a car and a price quote. I would gladly recommend anyone going... to this dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    July 19, 2020

    Cal the salesman was excellent. Not being allowed inside was not excellent. Having COPD, wearing a mask is impossible, and even after telling the salesman... we fell under the HIPPA Act, the dealership still said no entry without the deathmask. It was hot, 90 degrees, a/c in car was warmish, already hard to breathe. We love the truck we bought, but if it werent a necessity, I would have said forget it after we couldnt go inside and relax.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sue - I'm sorry that you didn't have a better experience with us. For the safety of our customers we are requiring all guests to wear a mask when e...ntering our dealership. I understand that this made your visit uncomfortable and I apologize for that. I'm grateful for your business and hope you continue to love your new truck. Thank you, Dave Blanchard - General Manager - (207) 571-5041

  • 5.0 out of 5
    July 10, 2020

    I bought my car from a Prime Ford, Saco in March. It’s a 2018 and I am planning a trip so I brought in for an oil change and asked them to inspect the... car and make sure it was ready for the trip. They found that the tires had wear issues for the amount of miles I had driven since buying it, not many. There was also a loose tie rod end. They replaced the tie rod end, put 4 new tires on it and gave it a 4 wheel alignment at no cost to me! WOW! Thank you! I even got my birthday discount on the cost of the oil change!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're thrilled that you had such a positive experience getting your car repaired at Prime Ford - Saco, Mitzi! We all pride ourselves on a high level o...f customer satisfaction, and our service team definitely deserves the praise. Thank you for trusting us with your vehicle and for taking the time to write this lovely review. From all of us, have a safe trip - and happy belated birthday!

  • 5.0 out of 5
    June 23, 2020

    I was greeted with a smile and information by Carl...I was impressed with his knowledge..and happy Prime hires quality employees like Carl..I didn't feel... like a number,,he made everyone happy and satisfied that I saw him speak with .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gloria, thank you for the 5-star review! We are so glad you enjoyed working with Carl here at Prime Ford - Saco. We will certainly let him know that y...ou appreciate his help!

  • 5.0 out of 5
    June 5, 2020

    Excellent vehicle at a great price. Sales team really hustled to make it work! I would recommend the experience to others. Facility is clean and welcoming.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gary, thank you for the 5-star review! We couldn't be happier to hear that you enjoyed working with our sales team at Prime Ford - Saco. We hope that ...you continue to enjoy your newly purchased vehicle!

  • 4.0 out of 5
    May 31, 2020

    Excellent communication, no pressure. Salesman made every effort to complete the transaction with as little complications as possible. The experience was... as good as it gets.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave Prime Ford - Saco such a great review! It makes us happy to hear that our team provided you with such a smooth ...process. Safe travels in your new ride!

  • 5.0 out of 5
    May 29, 2020

    Customer service was fantastic Rebecca Is knowledgeable and professional. I really appreciate the extra effort and dedication to ensuring that my concerns... were met and that my vehicle is in good hands. It was a pleasure working with her and I'll be back again

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! Rebecca is a knowledgeable and friendly member of our team at Prime Ford - Saco, and we will certainly let her know that you... appreciate her help. We look forward to your next visit!

  • 5.0 out of 5
    May 28, 2020

    I had efficient and safe service appointment. My inspection, oil change and tire rotation was completed in timely manner. The service department were... friendly and helpful while maintaining safe CDC practices.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback. It makes us happy to hear that your visit to Prime Ford - Saco was such a seamless process. Safe... travels!

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