Walker BMW

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 4, 2020

    Patrick Harrison was outstanding, the hold time we were like family enjoying each other's company. All the while he was showing us things about the vehicle... and explaining himself as he go. Very personable person and continue to be professional. He really made us feel comfortable and we enjoyed every minute of the time we spent with him. From the test drive to signing the final papers. A really great experience. Thanks again to Patrick Harrison for making our experience exciting and excellent.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kmonty, thank you so much for your positive comments about Walker BMW! It's experiences like yours that really keep us motivated! If you have any f...urther questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    September 28, 2019

    Bought our 2nd SUV from PATRICK HARRISON within a 3 month period. He really did all the paperwork prior to us arriving since we drove from SULPHUR LA.... The deals are so worth the drive. While Doug signed the paperwork PATRICK went over the questions I had with our BMW SUV we had bought a few months back. He answered all my questions and is very knowledgeable about our BMW. We had the best experience with WALKER and PATRICK. We will be back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 14, 2019

    Patrick Harrison made the purchase of our BMW a great experience. It was a smooth process from the beginning with keeping us informed to the end with the... final sale.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Cynthia for the great recommendation! We are thrilled to hear about your recent experience with Patrick and our team! We will certainly pass al...ong the kind words! We look forward to your next visit. Take care!

  • 5.0 out of 5
    June 21, 2019

    My 1st BMW, Patrick Harrison provided the BEST CUSTOMER SERVICE. He is friendly, professional and made me feel welcomed. I felt at home and very comfortable... from the moment I walked in. Amiee in the fiance office is friendly and doesn't miss any details. Again PATRICK is a awesome guy and I am planning on being a repeat customer. Great job Walker BMW

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Doug Kelley, your wonderful feedback and rating mean a lot to us. We are happy to pass along your comments to the team here at Walker BMW and Patrick!... We look forward to assisting you again in the future! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    November 15, 2017

    This is my second time to buy at Walker BMW and I am completely satisfied. Very pleasant people to work with and the process went well. Richard and Robert... and top-rated salesmen. One cannot find better. No need to shop around, Walker will not disappoint.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Tom for your repeat business! We are so happy to read such a great review about Walker BMW! We will make sure to pass along your nice comments ...to Robert and Richard! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    January 10, 2017

    Friendly sales rep. I feel they worked very hard to earn my business and get me in they car I wanted!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jenni Hastings, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help! We lo...ok forward to your next visit! Take care!

  • 1.0 out of 5
    July 8, 2014

    Purchased a Silverado Diesel from Walker Automotive on June 9th. My bank as yet to receive the title for the vehicle. I keep calling and I keep getting... voice mail and no returned calls. The customer service at this place is a joke. First and last time I purchase a vehicle from this facility.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2013

    Over the past 30 years my family has purchased numerous Mercedes and BMWs from Walker. We previously dealt with Malcolm Nall for all sales and truly miss... him since his retirement. We have not purchased a vehicle since his retirement and cannot attest to the current sales team. This review is in regards to the Mercedes Service Center. In the last 10 years the quality and arrogance of their Service Center has deteriorated to the point I feel compelled to warn others considering purchasing from this dealer. Their misdiagnoses and subsequent charges have been very costly. Each time my car has gone in for service it has returned with a new dent and/or scratch. Between their excessive and at times unnecessary fees and their attempt to find a never ending list of items that "need" to be addressed one can quickly spend more than the car is worth. DO NOT purchase a Mercedes from this dealer. You may be happy with the purchase but you will be enraged everytime you have to visit the Service Department.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?