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Stone Mountain Honda

(968 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(968 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stone Mountain Honda from DealerRater.

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Sam was very courteous and informative about upcoming repairs that will keep me and my family safe.

Sam was very courteous and informative about upcoming repairs that will keep me and my family safe.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Sam the Service Manager is wonderful! They fixed the problem with my car and waved the diagnostic fee! I am so very grateful!

Sam the Service Manager is wonderful! They fixed the problem with my car and waved the diagnostic fee! I am so very grateful!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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FROM BEGINNING TO END OF THE PROCESS OF BUYING MY SUBARU SUV WAS SUPERB. THE KNOWLEDGE OF CAR BUYING WAS AWESOME I HAVE NOT STOPPED LETTING MY FAMILY AND FRIENDS KNOW ABOUT GROUP 1. I'M SPREADING THE WORD OF THE NUMBER 1 CAR DEALERSHIP IN THE WORLD ?

FROM BEGINNING TO END OF THE PROCESS OF BUYING MY SUBARU SUV WAS SUPERB. THE KNOWLEDGE OF CAR BUYING WAS AWESOME I HAVE NOT STOPPED LETTING MY FAMILY AND FRIENDS KNOW ABOUT GROUP 1. I'M SPREADING THE WORD OF THE NUMBER 1 CAR DEALERSHIP IN THE WORLD ?

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Great friendly and fast service. Thank you Mike. Will definitely be back, back, back, back.

Great friendly and fast service. Thank you Mike. Will definitely be back, back, back, back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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It was a busy Saturday and I got a flat tire and showed up at the service center without an appointment. I was taken care of and it felt like they went above and beyond in taking care of me.

It was a busy Saturday and I got a flat tire and showed up at the service center without an appointment. I was taken care of and it felt like they went above and beyond in taking care of me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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My sister in law is visiting she from Connecticut.She asked me if I could take her CR V for an oil change and tire rotation.I use the dealership when I service my Honda Civic.

My sister in law is visiting she from Connecticut.She asked me if I could take her CR V for an oil change and tire rotation.I use the dealership when I service my Honda Civic.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi William, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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The service manager was great, but the time it took to change my oil was in excess of three hours, that’s pitiful.

The service manager was great, but the time it took to change my oil was in excess of three hours, that’s pitiful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I made an appointment to get an oil change and have my tires rotated. I arrived on time but my car sat in the service drive thru for 45 minutes before they moved it outside. The car wasn't ready for over two hours. My service manager said they had a lot of appointments. Needless to say I will be looking for somewhere else to get service.

I made an appointment to get an oil change and have my tires rotated. I arrived on time but my car sat in the service drive thru for 45 minutes before they moved it outside. The car wasn't ready for over two hours. My service manager said they had a lot of appointments. Needless to say I will be looking for somewhere else to get service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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My experience with this dearly ship was satisfactory and would recommend this service with most Honda owners

My experience with this dearly ship was satisfactory and would recommend this service with most Honda owners

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service was great. Customer service was great and professional. I am a first time customer here and I will return even though I passed 2 other dealerships to get here because of the great prices.

Service was great. Customer service was great and professional. I am a first time customer here and I will return even though I passed 2 other dealerships to get here because of the great prices.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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