Reviews
Thaddeus was great to work with.
Thaddeus was great to work with. He even picked me up from the DFW airport as I was purchasing my vehicle from out of state. Would highly reccomend this group!
Thaddeus was great to work with.
Thaddeus was great to work with. He even picked me up from the DFW airport as I was purchasing my vehicle from out of state. Would highly reccomend this group!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Now that’s first-class treatment! Going the extra mile, or in this case, runway, is what we’re all about. We’re so glad your journey with us was seamless from touchdown to takeoff. Thank you for the five-star recommendation!
It was great working with Jerry.
It was great working with Jerry. He was very helpful and knowledgeable and made the experience stress free
It was great working with Jerry.
It was great working with Jerry. He was very helpful and knowledgeable and made the experience stress free
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Working with Jerry sounds like the perfect beach day! We’re so glad he made the experience enjoyable from start to finish. Thank you for the five-star review. We appreciate you riding the wave with us!
Great place and I like the fact that finance is in the
Great place and I like the fact that finance is in the same building now.
Great place and I like the fact that finance is in the
Great place and I like the fact that finance is in the same building now.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Usman, you’ve unlocked the secret to seamless car shopping! Having finance right there fits perfectly into the big picture, making everything click effortlessly. Stop by again and see what other pieces of the puzzle we can make fit perfectly for you!
Had a lot of issues with getting the finance manager to
Had a lot of issues with getting the finance manager to call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done.
Had a lot of issues with getting the finance manager to
Had a lot of issues with getting the finance manager to call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done.
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Deeann. We always want a great experience for every guest, and we're disappointed to hear about the challenges you faced with the finance process and your daughter's trade-in. We'd like to hear from your daughter directly about the problems she faced so we can better understand the situation and provide assistance. Please have her reach out to our General Manager, Trenton Boe, at trenton.boe@normreeves.com.
Thank you for a great car buying experience.
Thank you for a great car buying experience. Excellent Service! Financing was able to beat my NavyFederal pre-approval.
Thank you for a great car buying experience.
Thank you for a great car buying experience. Excellent Service! Financing was able to beat my NavyFederal pre-approval.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for sharing this big win with us! When service and savings both rise to the top, that's a strong combination. We'll make sure to congratulate the team on a job well done and are here if you need anything else in the future.
Spent over 5 hours at this dealership after coming in
Spent over 5 hours at this dealership after coming in specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was described as a great value, despite not being what I came in for. I was told they could compare rates for both the used car and the new car I originally wanted. After sitting for nearly two hours waiting to speak with finance, I used that time to research the used vehicle and discovered it was not the good deal it was being presented as. When finance finally returned, the used-car rate they offered was nowhere near the new-car APRs I had asked about. I was then told I wouldn’t even qualify for the promotional new-car rates if I wanted to pivot, which immediately raised concerns since I know my credit score. Only after pressing for clarification did they claim the issue was “student loans”, which I have never had, then admitted they were reviewing the wrong credit application (150pts lower than my score). That alone was extremely concerning. Be cautious if you come here: used vehicles may be aggressively pushed, and you should verify that your own name and information are actually on the finance quote. Otherwise, you may be given inaccurate or misleading information about your credit or rates, and be told to not believe anything you read on Consumer Reports in terms of their reliability on the CX50 to continue to push the used car on me instead of the new CX5. For comparison, I went to a different Mazda dealer the same day, purchased a new car in 2.5 hours, was allowed to test drive and view the vehicles I actually wanted, and qualified for the low APR financing without issue.
Spent over 5 hours at this dealership after coming in
Spent over 5 hours at this dealership after coming in specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was described as a great value, despite not being what I came in for. I was told they could compare rates for both the used car and the new car I originally wanted. After sitting for nearly two hours waiting to speak with finance, I used that time to research the used vehicle and discovered it was not the good deal it was being presented as. When finance finally returned, the used-car rate they offered was nowhere near the new-car APRs I had asked about. I was then told I wouldn’t even qualify for the promotional new-car rates if I wanted to pivot, which immediately raised concerns since I know my credit score. Only after pressing for clarification did they claim the issue was “student loans”, which I have never had, then admitted they were reviewing the wrong credit application (150pts lower than my score). That alone was extremely concerning. Be cautious if you come here: used vehicles may be aggressively pushed, and you should verify that your own name and information are actually on the finance quote. Otherwise, you may be given inaccurate or misleading information about your credit or rates, and be told to not believe anything you read on Consumer Reports in terms of their reliability on the CX50 to continue to push the used car on me instead of the new CX5. For comparison, I went to a different Mazda dealer the same day, purchased a new car in 2.5 hours, was allowed to test drive and view the vehicles I actually wanted, and qualified for the low APR financing without issue.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Claire, it’s clear your visit didn’t go as smoothly as you anticipated, and we understand how frustrating that can be after coming in with specific expectations. We appreciate the level of detail you provided, and your feedback has been shared internally for review. Our team is available to discuss the experience further if you’d like to provide additional insights. Please contact our GM, Trenton Boe, at trenton.boe@normreeves.com.
Started my search with Five DFW Dealers, narrowed to
Started my search with Five DFW Dealers, narrowed to Three, happy to Finalize a Deal with Norm Reeves. I personally feel Mazda builds a Quality Product, and Norm Reeves have Quality People representing Mazda.
Started my search with Five DFW Dealers, narrowed to
Started my search with Five DFW Dealers, narrowed to Three, happy to Finalize a Deal with Norm Reeves. I personally feel Mazda builds a Quality Product, and Norm Reeves have Quality People representing Mazda.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
That search came down to a close race, and we’re honored Norm Reeves crossed the finish line with you. Mazda brings the quality engineering, and our team works hard to match it with the same level of care. Appreciate you trusting us with the final call.
Vincenzo, Sam and Moe were all helpful explaining the
Vincenzo, Sam and Moe were all helpful explaining the mazda cx-90 features, car buying process and did it all without games or high pressure. Very refreshing after other dealership experiences. I appreciated the ability to text during the process. They even delivered my new car! I highly recommend!
Vincenzo, Sam and Moe were all helpful explaining the
Vincenzo, Sam and Moe were all helpful explaining the mazda cx-90 features, car buying process and did it all without games or high pressure. Very refreshing after other dealership experiences. I appreciated the ability to text during the process. They even delivered my new car! I highly recommend!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Three Musketeers at your service! Your review reads like a tale of camaraderie, honor, and triumphant car delivery. Vincenzo, Sam, and Moe were pleased to help you throughout your quest for a new Mazda CX-90, and we hope it brings you many adventures.
Low pressure salesman.
Low pressure salesman. He was nice. The finance professional was good also. Showroom was new and pleasant
Low pressure salesman.
Low pressure salesman. He was nice. The finance professional was good also. Showroom was new and pleasant
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- 4.0
- Does recommend this dealer
- Shopped for a new car
DJ, it seems like your visit was the perfect tempo. A relaxed salesperson set the tone, the finance professional kept everything flowing smoothly, and the new showroom provided a clean, comfortable backdrop. If there's anything else we can do to help, let us know.
Owen and Brian were both super helpful and friendly.
Owen and Brian were both super helpful and friendly. They both made my car buying process very easy!
Owen and Brian were both super helpful and friendly.
Owen and Brian were both super helpful and friendly. They both made my car buying process very easy!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Owen and Brian are a dream team, perfectly paired like peanut butter and chocolate. Their teamwork made the car-buying process simple and enjoyable. We’re glad you left happy and well taken care of, Evan, and are here for any future needs.