Gordon Chevrolet

I MADE A NEGATIVE POST YESTERDAY REGARDING GORDON CHEVROLET IN GARDEN CITY, MI. I ADMIT IT WAS MADE IN ANGER AND FRUSTRATION. WE WERE BEING DENIED WARRANTY WORK ON OUR VEHICLE. IT WAS A MAJOR REPAIR. I RECEIVED A CALL FROM THE SERVICE MANAGER THAT EVENING AND HE WAS VERY POLITE AND HE LISTENED TO ME WITH UNDERSTANDING REGARDING OUR SITUATION. I THANKED HIM FOR THE RETURN CALL. I REALIZE NOW THAT MY FRUSTRATION SHOULD HAVE BEEN DIRECTED AT THE GENTLEMAN AT THE SERVICE GARAGE THAT MADE EVERYTHING DIFFICULT FOR MY HUSBAND AND I GETTING THE WARRANTY HONORED. NEEDLESS TO SAY, I WILL NOT GO BACK TO THAT SERVICE GARAGE. I RECIEVED ANOTHER CALL FROM THAT SAME MANAGER LATER IN THE DAY AND HE TOLD ME THAT THEY WOULD HONOR MY WARRANTY AND REPAIR THE CAR. HOW MANY CAR DEALERSHIPS HAVE EVER DONE THAT? MY FAITH IN GORDON CHEVROLET HAS BEEN RESTORED. I CANNOT SAY THANK YOU ENOUGH. NEVER GIVE UP HOPE. WHAT SEEMED TO BE A HOPELESS SITUATION TURNED INTO A VERY POSITIVE INTERACTION. THANK YOU GORDON CHEVROLET.

I dropped my car off 5 days ago and picked it up today. Everyone was very professional, and my car looks great. I’m glad I took my car to Gordon Chevrolet.

Andrew Ward is one of the best sales people I worked with and Gordon Chevy garden city is the best

It’s already exciting getting a new vehicle, but it’s even better when you work with Heather and Vanessa. They’re both incredibly kind and will truly work in your favor. Thank you again, Heather and Vanessa!

Everything about this dealership was excellent. Amazing customer service, easy to communicate with, and got me the car I was looking for. I will definitely return for any future car needs,

I purchased my 2026 Equinox RS AWD on 7/24/25 and on 7/31/25 it had a ?reduce acceleration, drive with care? warning on the dashboard. On 8/1/25 made an appointment with John B. and he was able to expedite the service, since it was a brand new vehicle. Turned out to be the oxygen sensor, which was replaced under warranty. I still felt like it wasn?t accelerating well, so I took it back in on 8/13/25 and John B. helped me again. Nothing was able to be duplicated and no bulletins are out, so I?ll just have to wait it out. Luckily I am still under warranty, but it?s just unfortunate when this is a brand new vehicle. I also spoke to Mike, the general manager and he has been very helpful with figuring this all out. He also had me bring it back in on 9/3/25 for service with Tony. I was told there?s a bulletin for low acceleration, but GM hasn?t put out any codes or repairs yet. They also put in a TAC report. So we?ll see what happens next.

This is the 3rd car I have bought/leased from Gordon Chevrolet. I never know what I want and they are very patient as I explore my options. Always provide great customer service!

I had an update on my Colorado that did not complete on its own. I showed an alert to bring to my dealership so that is what I did. Tony was my advisor he kept me up dated and allowed me to reserve a loaner in case there were any issues. Thankfully there was not and my vehicle was returned to me same day. It was a Great experience.

my service advisor was great !! love her ! ---- the repair to my tire was done fine, my problem is that I asked for the spare to be put back where it belongs, it was put on top of the carpet in the rear hatch...so I had to put it back where it belongs under the carpet ...which those donut spares are heavy, but I was able to get it done.... also the mechanic re-set my oil change life back to 100%, which should not have been done, so now that is all off on schedule now --- I will make sure to get my oil change done on time based on the sticker in my window, but the new technology in these cars is there to make things a bit easier and the car tells you everything that is needed without having to look at the sticker. when i go back to this dealership, i don't want him touching my car again.

Working with Greg Dorsey was an absolutely refreshingly ,pleasent Experience. He took his time to explain, and to make sure I understood everything about the leasing process, I appreciate that he was a very genuine and honest person, and could tell he actually cared that I was getting the best deal possible. Would definitely work with him again ,and would recommend him to anyone looking to get a new vehicle. Great experience!