Castle Honda

Terrible, wound not recommend to worst enemy!! Very disappointing and dishonest! I would walk the rest of my life if they were the last dealership on earth.... Deceiving, slimebags.

I went to Castle Honda looking for a used car and Lana Khatan in the used car department help me. She was very pleasant, knowledgeable and went out of... her way to help me make sure everything was right. I would recommend Lana Khatan to anyone looking to purchase a used car.

I've had service at Castle and had a great experience so I decided to stop by when it was time to buy. Great experience - straight talk, fair price, no... wasted time. Tony Chammas made my day and kept me from spending all of it at the dealership. I'll be back!

We came in last Wednesday and were greeted by our salesman Tony. We had a rough idea about what we were interested in. Tony was so patient. He explained... all the different options to us. And he didn’t even mind our endless questions. We ended up deciding and buying the 2019 Honda Accord EXL. I cannot begin to tell you how easy and effortless Tony made the whole process. I have already recommended Tony to a friend who is interested in buying soon. Tony has made the experience actually enjoyable as he has a wonderful sense of humor and shared some personal stories and experiences with us. Thank you so very much Tony for helping us find the perfect vehicle for us.

I've had two experiences here at the service department. Honestly I was over charged both times that I was there. For routine replacement of things, I... paid over $1500 total. This is for things like coolant and brake fluids flushed, oil change, and spark plugs replaced on a car with just 50,000 miles. The labor costs are insanely outrageous. They may tell you how much the parts cost but they don't tell you the labor fees upfront. There's a certain layer of deceit: they focus on your discounts but don't ever give you a solid number up front. I'm not a pushover but felt like I wasn't given all the information initially. Shame on them! At best their communication with customers suck. At worst they are dishonest and overcharging you. I will never go again. Please just learn from me and don't go here. That would make me feel so much better. Go where someone will do the work and tell you how much it costs upfront.

Left car for a 2-3 day repair on Monday . Called on Thursday and was told the missing part was en route. There was a part missing-at this point, they... has the car for 3 days and still did not have all the necessary parts??? We were also told someone would pick up my husband for a loaner on Friday . After waiting for over an hour, he called and said someone would drop him off to pick up the loaner. The mechanic told him on Friday when picking up the loaner that the part had arrived. When he asked if the car would be done on Saturday, the mechanic said that was a busy day and he would not work on the car that day, Today is Monday and we called to pick up the car and was told he needed to test drive it, but they would call when completed. We called at 5, and was told our car was done. Of course the 10% long time customer discount was omitted. Anna the shift manager does not call customers with service updates. Shouldn't this task be assigned to someone? Also shouldn't someone check over the final bill to make sure it is correct? A $300 savings is a substantial sum to most people. What is the escalation process for the service department if you are dealing with a shift supervisor and getting sub standard service?

Stopped by yesterday and was helped by Lana Kahatan, I’ve been to dealerships before where they seem to only worry about the sale and not the customers... needs. This was not the case at Castle Honda. She made sure that all my questions were thoroughly answered. I had a great experience with Castle Honda and definitely recommend going there!

Stay away from Castle Honda! They are taking advantage of senior citizens. I was their regular customer since 2013 before I realized the outrageous scam... they expose customers to. My car has less than 27000 miles. Oil was changed on December 1. 2018. and the next service was scheduled for May 31st. 2019. I came on June 1st. The representative - Mr. Hammad - explained that, besides oil change (note: oil life was 20%), there were other important reasons they asked me to come in May. Specifically, according to my car records, the fluid replacement (brake and transmission) was in order. To my astonishment, he explained that brake and transmission fluids have to be replaced yearly. He even wrote a few vague words about that need, per my request. I asked him if it is time for a new car, but he told me clearly that my car is in excellent condition. As soon as I came home, I went through the invoices. Here are a few points: - November 2017: brake fluid exchange - August 2018: fuel system service - March 2018: replaced transmission fluid - June 2019: oil, brake and transmission fluid exchange - I have free oil and filter change for life, but in the last several years, I am paying Castle Honda for that service. - Engine oil is also replaced more frequently than Honda recommends. There are some other questionable items, but I'll leave them aside for now. I filled a survey they sent me a week ago, but it seems that nobody cares. So, stay away from Castle Honda!

Do not take your car to the service department. These are a whole bunch of crooks that are scamming senior citizens who can't defend themselves. I took... my car last Saturday to get my AC fixed. The only reason I took my car to Honda Castle was because it was under warranty for an AC repaired for which I paid $815. I had the bad luck of dealing with Anna Randall who came with a list of services needed for over $650. I told her that I could not afford such amount o f money and asked her to give me the 2 top priorities on her list in order to have my AC working. I also told her that I was not interested in spending a lot of money in my car because I was planning to buy a new one. Following her recommendations, I paid $327.58. On the way home, my sister drove my car and I drove my daughter's in laws vehicle. Later that day, I noticed that the AC was not working. Tuesday morning I called the service department and they told me to go the next day. The next day, Anna Randall made me wait a couple hours and then came with another of her famous lists with a number of "services needed" for a total of $648 extra. I asked for my money back in order to take my car to another place and she referred me to them manager, Dan Kelleher who scratched out the $648 amount with his pen and told me that that amount was incorrect. He gave me a lot of excuses and asked me for another $240. Kelleher did not resolve my problem but he made sure to keep the invoice with the scratched amount so I didn't have any evidence. He gave me a new estimate for $240. I left the place with no AC and $327.58 less in my bank account. No apologies and no resolution to my problem. I will file a complaint with the Attorney General and the BBB.

Tony Chammas was very knowledgable about our purchase(CRV) as well as very helpful in explaining all the features of the care and how to use them.