Castle Honda

I have a 2019 Honda CRV. I went to Castle Honda few times for services. Meet Lukas Sok at service department, and I was very impressed by his service.... Lukasz is the most friendly person whom I ever met in auto service business. He is knowledgeable, exactly know what he doing. Great work attitude. Willing to help figure the problems. In the future, I will back to this place for my car service for sure.

Thank you Harris for a nice experience of buying new car! He was knowledgeable, unswear all my questions, helped me navigate between my choices. He was... super polite, never pushy! Pleased to do business with him.

Purchased a 2009 Honda Accord EX-L for my Son, We had the absolute pleasure of working with Lana Khathan in Castle Honda's Pre-Owned Department. From... the first e-mail exchange to the delivery Lana was pleasant and professional, Lana understood this was for my Son and took time to explain the purchase agreement to him, from the price to taxes! a cool learning opportunity! Thanks again Lana.

AJ Mandell is a wonderful man who goes above and beyond to please his customers. I purchased my Honda Fit from AJ, I am 80 years old and this car was like... finding a needle in a haystack when I was out and about looking. AJ went above and beyond to do all he was able to do to find and locate the exact car I wanted. He was kind, compassionate and an overall pleasant man. Due to covid19 my car was pretty much kept in the garage and when I finally went to start the car the battery was dead. I called AJ and immediately he had service call me and the car was towed by a very nice man and the situation was taken care of. Not only did AJ go above and beyond in helping me in this matter. When the car was finished, due to covid19 I explained to him that I have not left my house literally since March. AJ had the car delivered to the house for me. He is amazing and should definitely be recognized for all he brings to your company. He is a true asset to Honda, and a very very nice man.

Below is my story about a defective brand new Honda Odyssey and the run around I have been getting to get my car replaced....It is a safety hazard and... I have no confidence this has been escalated......the dealership management have not been useful in helping me, frankly, they have been more of a stress point...I don't get calls back or emails confirming what I have asked......terrible, terrible, terrible!!!!!!!!!! I will continue to post day by day updates to all sites. ____________ Ajay Patel • 2 hours ago Day 3 – 12/4/2020 – no updates after multiple attempts from Castle Honda or Honda Corp. I even posted the below details and my experience on Castle’s Facebook page and it was removed. I tried multiple times and removed. I am going to try to call the manager of AJ Mundell today, I think his name is Tom Sondog (no one gave me his card or exact details), but not sure since Castle Honda would not give me his direct number…just the general dealership number. Also, as of yet, have not received the email I asked for from AJ Mundell on the case #, etc. on what he has done. I know what I have done and can provide that case number 3 days after he said he would do it on my behalf. I want proof, not just him saying it……still don’t have it. Trust is in question here. Will continue to send updates and I have also started to post to the Castle Honda site and will move forward with community sites shortly. Thanks..….more to come. It is a shame folks can't hear the truth on how a customer really feels about his experience. Castle Honda continues to delete my posts...I have tried at least 20 times and each time it is deleted...…..here it is: Day 2 – 12/3/202 of my escalation. I did get a call back from Honda Corporate, but they said it would talk 2-3 weeks to determine if they can take my car back. While they are deciding, the car is sitting in my driveway because my family is scared to drive the car due it dying out on the road as it has done a couple times already. The GM at Castle Honda, AJ Mundell sent me an email not really answering my questions. I asked for proof that he created a case for me.....no details...I have no faith, trust, or confirmation it was done. Without those things, why would I ever buy or service my car here every again or ever recommend Castle. Like I stated earlier, I created a case on 12/2 and Honda America said there was no previous case - which was supposed to be done on 11/28 by Castle Honda. Lost trust, a car that is just sitting there that is barely 1 year old...….unbelievable...…..Honda.....you lost a customer that has been loyal since 1994...…..I am still waiting...…been asking to escalate, but seems like my info is in some queue with the hopes I would stop and just go away.....but that won't happen...….have also advised my family and friends to avoid as well. If any of my Facebook friends need more details, please contact me and I can explain further

Thank you Ryan Hinson, for all the help on my purchase, you were awesome.!!! I'll be sending people your way. Now I'll be enjoying my HRV!!!;)

My girlfriend and I just bought a certified honda CRV. Excellent vehicle, we love everything about it. It was the only dealership that didn't charge us... extra for the honda certification. There was a very nice porter that helped transfer all of our belongings. Very helpful staff and excellent customer service.

My girlfriend and I just bought a certified honda CRV. Excellent vehicle, we love everything about it. It was the only dealership that didn't charge us... extra for the honda certification. There was a very nice porter that helped transfer all of our belongings. Very helpful staff and excellent customer service.

on it. My old car just had power windows. I always used Castle Honda for service and really liked them. While its and older building the people really... take good care of me. I shopped all over when I was ready to buy a used car and found that Castle Honda was one of the only dealerships that did not charge extra for the Honda Certification. I was nice not to feel that I did not get a lowball price to get me in then a bunch of BS fees added on. All in all older building great service from all. I gave 4 stars just because the build was older.

Really nice dealership to buy from. I had been shopping for a certified Honda CR-V for a few weeks. I went to three other dealerships and all of them... tried to charge me extra for the Honda Certification. Castle Honda was the only one that included it in their price. The CR-V had new tires and was in nice shape. I have drove it a lot since I bought it and its great. The building is a little old but they keep it clean. I liked that their doors where open so there was fresh air.