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Bought a car roughly 8 months ago from Ford. Used, as is. 2013 Ford Escape. I have driven it less than 5k miles since then, and it has been in the shop... 9 times now. Avoid this place at all costs. Went to go trade it in, they off me 6k on something I paid 11k for, even with all the repairs done at their shop. They obviously don't inspect their vehicles before putting them on the lot. Avoid, avoid avoid!
We just bought a used F350 Platinum with only 1,965 miles on it. The deal was made online from Chuck Colvin Ford Nissan dealership. The salesman told me... 'It is loaded with options.' We let them know we were planning to use it for cross country travels hauling a 5th wheel and what features were important to us. We were told it was loaded with those features and we could see the window sticker on their site. The truck was delivered, but the salesman did not go through the features when he delivered it because of Covid19 concerns, but again he assured me 'This thing is loaded with all the options.' I pointed out it did not have a sun/moon roof or sprayed in bed liner. And that it surprised because this Platinum was supposed to be near the top of the line and "loaded". My mistake was first of all ordering online from them, and then for not insisting on going through everything with me to make sure it had all the features I wanted before buying it and just taking the dealership word that it should because it was a 'loaded Platinum'. I waited to make sure I had insurance coverage on the truck before driving it. When I finally did drive it I found that it did not have all of the features that were important to us. I had found these features on trucks that were lesser models that we had driven before the Covid19 quarantine, so I was very surprised not to find them on this 'loaded top of the line Platinum.' WAIT, it got even worse. During this initial drive the truck broke down. 'What?' Yes, it broke down after driving it only 39 miles. I had to have it towed back that night to the dealership. I found out the next day it was a fuel pump that went out. They were going to repair it under the factory warranty, but it would take a week. In the meantime they were nice enough to bring a loaner to use. I was told 'it is a fluke. It happens sometimes' that a Ford breaks down having only 2,004 miles on it. I talked to the sales manager about returning this truck because this truck I was assured was 'loaded with features' did not have features i expected and that were important to my wife and I, also because it broke down after only 39 miles. I was told 'No!' in no uncertain terms by the sales manager. 'We post the sticker on every vehicle when we advertise them that have the features for people to see, and that costs us extra to do so.' The best he would do was to take the truck back on a trade in for another truck, but not give the price we just paid 39 miles ago. "We have costs involved" was his reason. He said to go to the Ford's site and build a truck with all the features we wanted or to write them down and they would help us find a vehicle to trade this truck in on. I guess it is just all about the business to them, and not how that 'business' impacts the customer. There was no willingness to consider all the circumstances and to do what was the customer's request, which was to take back the broken down truck and return the funds from a few days prior (with only 39 miles being put on the truck). So learn from my mistakes: Don't buy online from Colvin's; make sure it has what you want on it and don't take the salesmans word that 't is top of the line and loaded' with features; read the sticker somewhere in their ad, but make sure to have them explain what features are included in any packages listed and all verbiage used on the sticker; and make sure before you buy it and drive it off the lot that is EXACTLY what you want, because when you leave you are stuck with it and there is no going back - even if it breaks down the first time you drive it. All that said, I have learned my lesson from this experience and will not buy another vehicle from the Chuck Colvin Ford Nissan dealership again.
I live in MT and found the car online. We did the whole deal online and phone. The dealership gave me a great deal and I got a fantastic vehicle that I... love. They found me a super interest rate and handled all the paperwork for me. All the follow-up questions and service has been perfect.
Thanks For the great review and for your business! Gary Edwards Owner / GM
Amazing staff, amazing vehicles. I've been to a few dealerships and none of them were nearly as wonderful as chuck colvin! They have been absolutely awesome... both times! Thank you
Great Experience! Will recommend to all my Friends and Family. Would go out of my way to let people I know to do business with Chuck Colvin Ford
Absolutely the best experience I have ever had! Rich and Rod were awesome to work with, quick, easy, painless. My payment actually was less than I calculated... at home, and they beat my interest rate I was pre-approved for by 2 points! What dealership does that? They are awesome to work with. No pressure, and as a bonus, Rich Germunson and Rod Lundeen are actually pretty darn funny! I was smiling and kind of giggling at their banter. Made you feel like you were with a bunch of close friends. Love this place!
Just dropped by to look at Nissan Titans, and ran into Jimmie Z. Funny guy, no pressure whatsoever. Gave me more than my trade was worth, and an awesome... interest rate at Selco Credit Union. Rich the GSM was great. He actually has a desk on the showroom floor, not behind some smoked mirror office. He treated me with respect, and not like a girl who doesn’t know how to buy a truck! My partner and I can’t say enough good things about this place. If you want RESPECT, go see Jimmie and Rich at Chuck Colvin Nissan Ford. Love these guys!!!!
(zero stars) I believe this dealership lacks integrity and the sales people are extremely misleading and dishonest. In fact, another dealership in town... said Chuck Colvin Ford is known as "Cheatin" Chuck Colvin. I purchased a used vehicle from Colvin Ford. Within the first few weeks and 1500 miles the battery died, all the oil leaked out of the crankcase, a headlamp burnt out, the instrument panel stopped working, and 3rd gear went out in the transmission. The salesman, Fred McAdams strung me along, costing me many hrs and multiple trips to the dealership with promises to "make it right" and claims they "want me to be happy". Finally, after much inconvenience, Fred made it clear there was never any intention to do any such thing.
General sales manager never introduced himself but was hovering over the sales process. Do you not trust your salespeople? Also don't send out emails to... potential buyers asking if the buyers have any questions and toot yourself as the power behind all sale prices when you won't introduce yourself and not allow potential buyers to ask for a reduction in the asking price of a vehicle. Pretty disingenuous. Potential buyers work very hard for their ability to buy a car. So you make your profit margin 100% on each car but you left us with a bad taste in our mouths. Shame on you!
Visited to see what vehicles were available.I had been to about 4 other dealerships and Jesse Greeley greeted me and was very friendly.He was the only... one out of the others that called me back.I am and was very pleased with everyone there I came in contact with.All very helpful.I was able to take the vehicle home with me the same day I returned to test drive the vehicle An incredible no pressure or stressful experience.Thank you Jesse Freiley.