The customer is always a priority. Service might take more than a few minutes but it is always thorough with the customers' best interest in mind.
Best value for the money on the market
by Bill99 from Michigan
December 15, 2018
We have purchased Honda vehicles for years and stepped up to the Acura. We compared to Mercedes, Audi and other high end cars. Standard features were typically add on at the other manufacturers that raised the price. Reliability of the MDX is legendary.
Glendale Acura has an amazing and very helpful staff. Alton Ho and Karine Arzumanian helped us to find our dream car; they even stayed overtime without any hesitation to help us close the deal. Thank you very much.
MDX Advance Model is comfortable especially onLTri
by spaimpalil from Dunkirk
October 26, 2018
This car is good for four people without loosing its comfort zone.However for long trips with six or seven passengers,there is very little cargo room.If you sell this car for six or seven people at least for future models increase the length by at least a foot to provide some cargo capacity.I had this car for only a month, it is working for me without issues.The problem here is that you are making a medium sized SUV to work as a full sized SUV and you are loosing cargo space with seven or six passenger.
I had a very pleasant experience at this dealership a few days ago. With the help of Karine Arzumanyan and Alton Ho I was able to get into a brand new 2018 Acura ILX. Karine and Alton were both very personable and knowledgeable. They both explained everything thoroughly and did theirbest to get us the deal we were comfortable with. Karine specially had a very easy going and friendly approach and definitely earned our business. I would recommend Karine, Alton and Acura of Glendale to my friends and family any day!
3 months ago Worst experience buying a car. The Ac
by WORST experience ever from Clearwater. Fl
January 4, 2019
3 months ago
Worst experience buying a car. The Acura had several problems with the transmission and they said it was "normal" on all the cars. The acuras come with a German transmission and they shift very hard.. It's uncomfortable for everyone in the car..
La peor experiencia que he tenido al comprar un vehículo ha sido aquí..
Los acuras vlenen ahora con transmisiones automáticas alemanas..
Los cambios ascendentes son muy bruscos y cuando recorta es aun peor.
Lo más grave del asunto es que ellos te dicen que es" Normal".
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I've owned MDX's in the past and was looking to up
by Golfer from Pleasant Prairie
December 12, 2018
I was specifically looking at the 2016 model because of the features it offered. The Volvo dealership gave me an opportunity to make my dream come true. In fact, I had so much confidence in them after my initial visit, that I came down to Florida from Wisconsin to purchase the car.
Joe, one of the service managers, has been super helpful to me during my past few visits. I had my car serviced, and a few weeks later, there was an issue with a potential oil leak. I was in the area, and even though it was past working hours, he told me to bring my car in so that he could check it out. He and his team was able to diagnose the issue and fix the problem without charging me. This is truly great service. Audi should be thankful to have a manager like him.
Excellent,runs great,love the way it drives
by VAMPIRE74 from Poughkeepsie
September 23, 2018
Everything at the tip of your fingers,navigation,entertainment,talk on your phone through Bluetooth ,both reset headrest have dvd screen and 2 separate things can be watched at the same time,wireless headphones
Did my inquiry online. Got a call in less than a minute from Phillip. Very professional and gave me options as far as the Camry I need. Ended up buying the SE which I got at a very aggressive price. DCH Toyota Torrance is a really chill dealership. Everyone is nice and I did not feel the pressure at all.
Most reliable car I've ever heard of
by GBMDX from Ottawa
December 11, 2018
What a great car. I cannot say enough about it.
My first car, and my current car for years ahead.
What do you want to know? It's flawless. Easy to maintain. Comfort is very high. It's a snow beast. At 400,000km, 18 years old, this thing runs STRONG.
Great Dealer since I was 14 in '67 looking at Shelby Cobras
by B G from DealerRater.com
August 26, 2018
I was looking to buy a new car and walked into Galpin to look at the Continental. I was greeted by a salesman on the floor who was on his way to lunch. He referred me to Shaun Shahar. Shaun came out to meet me and I told him I wanted to test drive the car. I also told him the model, color and options I wanted. He happened to have that particular model on the lot. He had his associate Aaron take me for a test drive in the car. Aaron was well versed in all the features of the car. I took the car through its paces and I decided that the Continental just might be the car for me. I think Aaron was excellant and personable to work with. Once I got back to the showroom I spoke to Shaun about pricing and the financing options. He gave me his best price and the deal structure. I decided to think about it. There was no pressure of any kind put on me to buy. Shaun called me back the next day and I told him that I was still interested in the car. We went over the pricing again and made some adjustments in my favor. I stalled on the purchase price. He sounded so disappointed and I was too. The next day the sales manager called me and I told him I would buy the car with one final adjustment in price. He called me back 10 minutes and said we have a deal. I got into an Uber. Shaun sat down with me and went over the terms of the purchase. He explained it all to me in a clear and precise manner. I then signed all the paperwork. Then Shaun sat in the car with me and gave me a crash course on all of the features and how they operate. He was very patient as I soaked it all in. Then he gave me a rapid fire test and I passed with 100%. I felt competent to operate my new car and drove home. I have to tell you that it was a pleasure to work with Shaun and his associates. He made everything smooth and without causing any stress. I would recommend him to anyone I know that wants to buy a Lincoln or a Jag.
Transmission has Issue that Acura will not Correct
by FormerAcuraFan from Columbus, Ohio
December 11, 2018
Does not meet the standards expected from a high end $50k vehicle. Transmission is poor quality and the overall ride of rough. My 2001 Acura 3.2 TL is more reliable and has a better ride.
The guy in charge seemed willing to sell at a decent price. But they ran my credit (which is excellent) and then basically refused to attempt finance the vehicle even though I was going to put $3500 down on a $10000 purchase.
They suggested I put it on my credit card...
You be the judge of that interaction.
Affordable and reliable luxury in an SUV
by Scott in Maine from Auburn
December 19, 2018
Able to hold up to 7 passengers, the MDX offers quiet luxury and reliable performance. It had all the accouterments one could ask for, and provided a steady and solid ride. Repairs were minimal - and reasonable.
I had a great experience at Sierra Acura. The sales consultant, Frank Lu, was awesome. He was attentive, patience, and listened to what I wanted. If you need an acura, look for Frank. He'd help you to get the best deal.
Acura. I’ve owned four of them.
by Brewman from Vestavia,Alabama
November 18, 2018
Great looking and very comfortable. Acura is a very reliable car. I have owned four Acura’s and this will be my fifth one. I think it is the best car for the money!
VERY comfortable, very versatile medium sized SUV.
Seats are great. It is very wide giving great elbow room.
Third-row seats are actually usable by real human beings.
Gas mileage is not great, but it is an SUV.
Reliability has been average at best, but we have owned it from 135,000 mile to 170,000.
I would recommend one to anyone who needs to carry more than 4 (or 5) people on a regular basis.
Vasny and Beverly were a great help and great sales rep. They were able and willing to work with me and able to work out a great deal. They have been very attentive even after the purchase of vehicle. Great experience
by Nat from South Brunswick
December 8, 2018
This car meets all my needs. I’m driving MDX for 10 years now and never disappointed by the quality and handling. This is definitely great car for the family.
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Sturdy Luxury 7 Seater
by rshah from falls church, va
November 10, 2018
Love it, excellent with the design, looks and handling.
All Wheel Drive is best on this car.
Lumbar support for driver
Heater front row seats
Looks really nice
Sound system is one the best and you will feel the premium sound difference from others.
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
by CCB from Templeton California
December 16, 2018
Have had to have it towed 3 times to dealer due to transmission problems. 2nd tow had new transmission put in with less than 5,000 miles on it. Transmission warning light came on again for a 3rd time and had to have it towed. Now waiting, while driving a rental, to see what Acura company is going to do about it. Very sad that this could happen with a new car. Wife likes the car but has fears when driving it that it’ll break down. The car has nice features but just isn’t very safe when transmission warning lights come on and tell you to pull over immediately and don’t drive it. Especially if it happens in a dark seedy area which is exactly what happened to my wife the 1st time.
friendly sales person. nice clean car but the Nav didn't work so I couldn't buy the car. I would go back.
I didn’t enjoy the MDX
by Forty Something from Derby, KS
October 19, 2018
I sold this vehicle before the second anniversary and went back to a Toyota Highlander Platinum. The Acura rode and shifted rough. It had some features that I liked, but I still prefer the Highlander Platinum
I recently purchased a 2009 Porsche Carrera S from Allen motors. I actually drove from Northern Ca. to purchase my car. I talked to Jim on the phone and let him know that I was interested and had been looking for several months and to be very up front, if there were any issues as I do not want to drive 7 hours for nothing . He assured me the car was perfect. After making the drive 7 hours I was a little concerned that they knew I had just driven all that way so they would not be willing to negotiate or feel they needed to give me good service. I was happily wrong as they answered all my questions tossed me the keys and said take it out and give it a good test drive. That doesn't really happen very often with a $100K car. Finishing up the deal they did negotiate on the price and made the buying experience a piece of cake. Once I returned home I took my Porsche into the dealer and had them check everything out and they came back with " it's flawless, Perfect shape" . Jim was right, it is perfect. I would go there again with out a doubt. Thanks Jim!
by Kelly B from Hartland WI
December 27, 2018
I have owned the vehicle for about theee weeks and find it very comfortable. I would recommend it. It is loaded with numerous features. I decided on the Acura over a Highlander due to the features and benefits offered by the Acura.
I purchased my truck at this dealership, When it was due for servicing I was glad to bring it here as my purchase experience was extraordinary. I was not surprised to find out the excellent treatment i recieved from Robert in Service. I felt he was there to inform and assist me in a complete manner to make me feel appreciated. Robert has me appreciating the professional service of "Service". I will be returning for future maintenance and looking forward to a long term relationship.
by Jae from Jsckson, Ms
October 9, 2018
I cant find 25 words but I will say the car is reliable for the most. Yes! Its reliable, good space, but maintenance can be a bear. But for the perks its worth every cent.
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