The staff at the service Department was awesome and professional, did a fantastic job, coffee bar was awesome as you wait for your car the coffee Cafe came in handy and the new decore was real European
My salesman Isaac Magofna was absolutely awesome!! I will definitely recommend family & friends to see him. He made our buying experience fast & easy. He made sure we were happy the whole way. Mahalo Isaac!
My appointment was at 8:00 a.m. I brought the car in early around 7:45 a.m. and the technician Keris went over the work that was to be done. They took the car in and the work was done within an hour. After paying for the service, I left the lot by 9:00 a.m. They really made my day. Thank you for the express service.
The truck I wanted from them was in the process of being sold. They were truthful about the whole process and never tried to make any shady deals or anything but told me if it didn't work out then I could put in an offer. Easy and hassle free
Randy Botelho was patient and helpful - good overall
by AK from DealerRater.com
December 1, 2018
Went in for service and leased a new Acura. Wasn???t my plan but happy with the results and good service. You have a trained knowledgeable staff. Your address should reflect Nimitz hey not ala Moana Blvd.
The dealer had the vehicle and price I was looking for online. The process was fairly simple. There were deficiencies that the dealer did not disclose or repair. The dealer alleged to have had the vehicle inspected and we had to repair the lights prior to driving it home.
Took car in for service and a list of items to check and repair. One problem with tire on passenger front routinely leaks. They were unable to find a problem and said it was fine. Drove home and tire pressure gauge indicated low pressure in tire. We are now researching solutions on our own. They also said it would take 2 days to order new oil pan and car would be ready then. Waited one week for part to come in. Other than that, customer service for drop off & pick up were excellent!
Went in to purchase a used 944 s2 Porsche and had the most pleasant, no pressure, hassle free car purchase of my life! All members of the sales team were great especially Steve and his boss Michael. mahalo Acura of Maui!
Keris Hayashida, took me in, even though I was early, and I was out in about 40 minutes. I know it was basic service and a safety check but it was great. Also, saw and spoke to my salesman Colin Sato, and he is always able to give updates on the new vehicles.
On November 6, I suffered a damaged right front tire on the last day before going on vacation to Japan.. I called Tom Lee, my exceptional sales person at Acura to assist in arranging for a new tire when I returned on the 17th. He made arrangements with Larry Yip, the Service representative at Acura. Everything went smoothly when I returned and arrangements were taken care of. This is my 2nd lease with Acura and intend to continue and also refer customers to Tom Lee. My sincere thank you to Larry Yip, a valuable asset to your Company too. Thank you.
We are always so pleased with the service we get from Larry and team. They make it so simple and easy, from scheduling to pick up. Thank you Larry for raising the bar in service and excellence. Simple and easy - so appreciated!
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