All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Great performance, average cabin
by TomF from Cleveland, OH
December 20, 2018
Have put 7,500 miles on my 2018 Stelvio. Great performance and exhilarating to drive. No reliability issues to this point. Leather is great, seats are not comfortable beyond 3 hours of straight driving. Infotainment and Hardin sound system should be better. Nicely styled, but outside of the unique grill/front end the rest of the car could look like any number of other small SUV’s. Paint work is good as is the fit and finish. Overall pleased with the purchase. Like the luxury SUV segment. Will take this for fun, but my wife’s F-Pace for company. The cabin is simply more refined in the F-Pace.
Driving dynamics above and beyond everything else in this segment. Porsche Macan was only comparable offering at a much higher price. Tons on style inside and out which turns heads. Comfortable, spacious and economical which still packing a punch. This is not Alfa Romeo of old and definitely a must test drive.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I love this vehicle.
by Edna's Alfa from Martinsville, VA
December 7, 2018
I love this car. I love the body style, the color and the interior. I love that it has a sun roof. The only thing missing is it don't have automatic dimmer switches and don't show when a vehicle is beside you.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Makes me smile!
by CBDoc from BIRMINGHAM, AL
December 15, 2018
I bought a 2017 Alfa Giulia QV with 7500 miles,. I've had it for 3 weeks, and absolutely love it. I haven't found any defects, and the performance and drive are simply incredible. It can also be very tame and comfortable in city traffic, when you need it to be. Definitely the most exciting car that I've ever owned!
The best car buying experience I have ever had hands down. I will never buy a car anywhere else! Great environment, everyone was friendly and an extremely fast process. Drew Phillips was friendly, knowledgeable and made the entire process enjoyable! Thanks to everyone involved!
very reliable car for work or have fun to drive
by james from plano
January 16, 2019
perfect car, very reliable i have owned one for 2 years never had a problem alway been on top for me. I would recomend this car to anyone
I’d gone in to drive a used Audi A7. I was working with Brett S. He was exceptionally knowledgeable about high end automobiles. I was truly impressed also that as I came in unannounced he had remembered my name from an email previously sent. Great customer service.
Alfa did a nice job with the new Giulia
by GiuliaGuy from Los Angeles
January 16, 2019
Sporty and fun to drive. Great exterior styling with beautiful deep red paint. Interior has a little too much plastic, and the gear selector can be a little wonky, but other than that, a great daily driver.
Mike Ward Fiat-Alfa Romeo made my buying experience very enjoyable. My salesman, Drew Phillips, was knowledgeable about the Porsche Boxster I bought. He quickly got to the point of sale without being pushy. The price was very fair for this pristine car. I liked the fact that all of their used cars are thoroughly inspected and serviced and have a report. My car was just out of factory warranty and was sold without an extended warranty, which I could have bought, but their professionalism convinced me that they knew cars and that this was in excellent condition. The dealership facility was spectacular and the folks were friendly. I had fun just seeing the exotic car show that was going on the day I bought the car. I would recommend that car enthusiasts take a tour of this huge, unique dealership loaded with McClarens, Ferraris, Porsches, Alfas and much more. You won't be attacked by a pushy salesman here.
by ALFATIBC from Fort Worth, TX
January 9, 2019
Excellent driving and looking car. Plenty of complements on how the car looks and rides. Have had 2 somewhat serious service issues. First, at 1K miles, electrical system went berserk, spent 3 weeks at the dealer with no actual repair performed. Have driven the car 12K miles since without another occurrence. 2nd, turbocharger became increasingly noisy around the 10K mile service. Dealer replaced the turbo under warranty. Overall, I would compare the build quality to other European makes that I have owned. Dealership experience varies, so do your homework.
Mike Ward is currently building brand mew facilities that should rate an excellent rating. Our salesman was Tom Von Bank. He was very professional, very friendly, and extremely knowledgeable and able to answer all our questions. Overall, Tom provided us with an enjoyable car buying experience.
Great car for the money
by RaleighBatman from Raleigh, NC
July 13, 2017
I bought this vehicle a little over a year ago and I have put around 10,000 miles on it so far. It is fast and looks fantastic which draws attention everywhere you go. There are some minor draw backs for sure which include two main things. First, if you have any sort of back problem getting in and out will be very difficult for you and will start to hurt. Second, the gas mileage isn't great and the fuel tank being so small doesn't help that. Other than that, it is a fantastic car and I am glad I bought it.
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