Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
Buying a new car is typically something I don't look forward to. Working with sales specialist Don Kim and General Sales Manager Rui Tome ,this was one of the easiest and enjoyable experiences I've had when buying a new car.
The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..
There is not enough good things I can say about John and his dealership.
First off lets me tell you about my experience with GT Motors, I purchased a car from them site unseen from across the country and had them ship the car to me. I knew it was a bit risky however based on the positive online dealer reviews I figured it was safe. However I was still a bit surprised to see the owner bend over backwards to make sure I am happy with the purchase. John took care of all of the details including dealing with the shipping headaches; he was always responsive, always on the ball and most importantly completely honest. John pointed out all of the vehicle flaws prior to me wiring him the money. After some shipping delays I finally got the car and the car was in the condition as it was described. I would recommend GT Motors to anyone looking for a good used vehicle. Good people are the foundation of a good business and these people are as good as they come. GT Motors is awesome!!! Thanks a lot John!
I was looking at a used car so after emailing them, I spoke with the sales person who told me a lot of people are interested so they needed to know right then if I wanted it or not. I had to bring my car in to see the trade in price immediately. After seeing my car, they offered a lot less then I wanted, so I said I'd get back to them that night. The manager said take your time. They emailed soon after and said it had been sold.
I will highly recommend this place ! I went to buy a used Chrysler Sebring and Chris and his staff helped me as much as they can especially with helping with the minor downsides of the vehicle. I was extremely excited and impatient for the car and Chris met the needs and had the patience and helped and give me referral to other resources I may need
The guys were really friendly and not too pushy like certain salespeople are to get a successful deal. I appreciate the customer service and the patience of the sales people. I would recommend anyone looking for a good deal to visit AutoHolding 46 and find a car.
Will look here first the next time I need to buy a car. Actually enjoyed the experience. Good deal of just the car I wanted. Rami took care of everything. Friendly, attentive, accommodating, efficient...normally the car buying experience is long and uncomfortable...not with Rami. Defiantly recommend.
Earlier today I purchased a Jaguar XL 35t follow four days of email and telephone exchanges with Khader. I found the entire process reflected their authentic interest in doing their job well and providing and excellent car buying experience. They buy great inventory, present it well, represent themselves well and deliver beyond expectations.
Very efficient, smart team, entire experience was great!
by adih123 from DealerRater.com
December 3, 2018
Experience was more than I could ask for. Mike Boden was on point and a great partner in getting me into the car I wanted. The premises are very welcoming and the staff courteous and very helpful. Highly recommend this dealership.
I purchased my first used vehicle at Otocity in Totowa NJ.
I have to say what an experience.
Great place wonderful and out going sales team and a wonderful staff. I felt like I never left home it was a very worm and cozy place. The guys at Otocity made the whole buying process fun and easy. The guys gave me my first fill up my first free gas lol they filled up my gas tank and said this is on us before leaving. I highly recommend buying your car from Otocity. Thank you so so much Otocity
you guys are Awsome !
When I first got to the dealership Khalid the gentleman who I think owns the dealership, walked up to me and helped me out immediately. Within minutes I was taking my soon to be new car on a test drive. The guys were so nice and helpful. They had me out of there within a half hour. It was great. I would recommend this place to anyone.
Nice dealership not aggressive or pushy. Kevin was great would recommend to friends nice selection of cars very clean and friendly staff would deal with again
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