Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 3, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I really enjoyed the process of purchasing my Mercedes. Jana was super easy to work with and talk to and without any pressure whatsoever. Simply a joy to work with in fact I was going to go to another dealership when I didn???t initially find what I was working for, but I decided to stay and I found something that I liked because I enjoyed working with Jana. Travis in finance was professional and friendly and knows his craft.
I purchased my new 1998 Audi A4 originally from Scottsdale Audi. My service advisor Al Rizzo, had been exceptional. I love my car and want to keep it in tip top shape. Al has the 6th sense to anticipate future problems. He is very professional, and yet understands how I love my car. When I use valet service at resorts, often the bellmen want to purchase my car....it is immaculate. Thank you Al, for your continued care!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
THANK YOU Parrish and Louis! You made this a great experience from start to finish! I chatted online with Parrish before driving up to the dealership and shared what I was looking for and that I was nervous b/c I have had many bad car dealer experiences. Further, I did not want to waste his or my time caught up in the car dealer game. He had such a wonderful manner and attitude that made me feel I was making a good choice choosing Audi North Scottsdale. Everyone I encountered at the dealership was friendly, the facility is beautiful, clean and it didn’t have that loud frenetic noise that so many dealerships have. Parrish was assisting another customer when I arrived but greeted me warmly and connected me to his colleague Louis, with whom he provided the details I had shared earlier. Louis was great, explained everything inside the car and at his desk-he was responsive to my requests and he never played any of those sales person games. Parrish also was checking in on my experience throughout the entire process. I never felt mentally or physically exhausted during this experience. Bill, finance manager was also very helpful and again none of those typical upselling tactics.
The positive reviews about this dealership team are right on point! I am glad to be part of the Audi family and for this incredible team showing that a positive, person to person car buying experience does exist!
I inquired about a deal online/internet without any hopes as I am a bargain shopper and AZ dealerships have not historically been able to match deals from Southern California. I live in Tucson and I can never buy/lease any véhicles from Tucson. Keri Paulson provided me an initial quote very quickly and was able to match my California deal. The process was extremely fast and efficient and every one at the dealership was friendly and professional. I am very happy with the lease of my new Audi A3. Thank you Keri.
This is my first time purchasing a car on my own, and I connected with Judson after seeing the car I am interested in online. He patiently answered all my questions and followed up with all information I requested. I also had the pleasure of interacting with Sales Manager Joshua who was courteous, professional and further explained how Volvo Cars of Phoenix finances cars. I thoroughly recommend considering this dealership for your next car purchase.
It is with great pleasure that I provide this note of appreciation for Justice L. Rovin, Manager at Plaza Motor dealership in Tempe. My contact and interaction with Justice goes back to 2 years ago when I bought from him my Mercedes CLS 550 on August 22, 2016. Because of Justice, I returned back last week to buy another car; a Mercedes S63 on September 15, 2018. Justice L. Rovin is not a typical salesman (of course an excellent salesman in the technical definition), but a dedicated professional and above all a civilized human being. Every time we interacted with Justice, he has exhibited a genuine interest to help and advise and to make our buying experience as agreeable as possible. I am delighted to have met Justice, a superb gentleman and grateful for him for the way to he dealt with us on both occasions. My twin sons Niels and Dieter and I, really appreciate and value Justice L. Rovin demeanor and attitude in dealing with us every time we visited his dealership. I am determined to come back to ask Justice's help and advice when my twins sons are ready to upgrade their cars.
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