Accomidating my changing car needs & provided practical opti
by Kathleen VanDam from DealerRater.com
December 2, 2018
Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I???m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through ???pull forward??? option. At the same time I have many new safety features but maintained all of my ???premium??? package with Audi care and tire & rim program.
We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil change and realignment. The work was done on schedule and I love the Uber provided after drop off.
I recently bought a used LR4 from Robbie and Jamie at Luxury Auto Selection. From the minute we walked in it was the most relaxed, pressure free, car purchase I’ve experienced. Wayyyy better than the endless haggling and upsell after upsell that happens at a regular dealership. The selection of cars is impressive and overall the customer service was just great. I’d buy from these guys again for sure.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
You’ll be greeted promptly, and everything will seem smooth and easy till you reach the finances part where someone should really shout “game time”...
The financial process was really tense, if not dark and shady. I walked in with my own approved credit from another bank, but they pushed for another application of their own finance department which I agreed to. To my surprise I was approved for a lower rate with but I did not know that till I refused to buy with th rate they quoted me and started walking out. I’m talking about them trying to get me on a 13.5% instead of 5.9% that I ended up buying the car with, and I only did because I really liked the car... one more thing don’t count one the free loaner most of the time, but they will arrange a shuttle service for you...
I always come to Mazda Autobarn Service since purchasing my CX5 from the Autobarn dealership and I've always been very satisfied. Reena Parmar is my Service Advisor and I've also received excellent customer care from Clare and Jason. My car is in tip top shape and the team here goes out of its way to provide great service.
I had great experience with salesman Lucas Saliba.He was very informative and knowledgeble.He answered on all questions and was very helpful.Really nice guy and very professional.He was very patient and spent a plenty of time with me and my wife to help and find the best car for us.Thank you Lucas.
Mike is extremely knowledgeable about Mercedes models. He is very prompt with questions and responses and follows up. A pleasure to deal with. The two vehicles I was pricing out were competitive nationally.
Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone.
Update after writing this review the manager contacted me that night . He wanted to hear the full story and after hearing it he honored the original terms. They did try to tack on another charge once i was there but after a little arguing it was removed. They reimbursed me for my uber and even got me a lower interest rate on my financing than what I had previously had coming into the deal. Andrew was very knowledgeable and it was refreshing to hear someone know their stuff instead of just faking it or giving generic info . Dora with the aftermarket was amazing and very helpful . She truly wants to make sure you are taken care of !
I purchased a Pre-Owned Porsche Boxster S from Ultimo Motors online from 900 miles away, and included a trade of my vehicle in the process. The entire deal could not have gone smoother. Tasho was very professional, prompt and detailed from negotiating the trade-in via email and phone, through picking up the vehicle. I reviewed the paperwork in advance, then drove my car 900 miles to trade it in and pick up the Porsche I purchased. I had full confidence this dealership would complete the deal as expected, and they did. When I arrived, my new vehicle was spotless and ready to go. We went for a quick test drive then we worked quickly through the documentation and I was on my way. I wish I had more time to spend in their spectacular indoor showroom full of high end vehicles. Working through the sale and warranty documentation with Brian was a breeze. He was also very detailed and professional. This is a no-nonsense specialty dealership with the type of professionals you want to deal with when you're purchasing an expensive vehicle, especially from far away. They understand their reputation means everything for success in online sales. And they do all they can to satisfy. You can trust them!
Will be back next service, great staff, very polite, store was clean and loved the showroom. I love the video text that showed them working on my car most definitely ahead of the others with this technology. Thanks
I've had around 20 vehicles in the past decade or so. My experience at Continental Audi was everything you would expect from a highline dealer and more. My Audi Brand Specialist, Gonzalo, was incredibly knowledgeable and attentive without a trace of pushy sales tactics. He and the Business Manager, Josh, did a fantastic job working with me to get the deal done remotely as I don't live in Chicagoland. I had originally asked to have my credit app sent to a specific lender that I have a relationship with, and Josh was able to save me over 1% on my interest rate after he called me to let me know a different lender had been more competitive with rates lately. That man knows his stuff!
I purchased a CPO vehicle, so I definitely was not a big spender as far as Audi customers go, but the dealership treated me like royalty.
Thanks for a smooth transaction and a beautiful car!! Go see Gonzalo!
Great dealership to deal with. Would recommend highly. Very nice people to deal with, they go above and beyond and respond very quickly. Answered all questions. This dealer gets 5 stars.
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