Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone.
Update after writing this review the manager contacted me that night . He wanted to hear the full story and after hearing it he honored the original terms. They did try to tack on another charge once i was there but after a little arguing it was removed. They reimbursed me for my uber and even got me a lower interest rate on my financing than what I had previously had coming into the deal. Andrew was very knowledgeable and it was refreshing to hear someone know their stuff instead of just faking it or giving generic info . Dora with the aftermarket was amazing and very helpful . She truly wants to make sure you are taken care of !
I've had around 20 vehicles in the past decade or so. My experience at Continental Audi was everything you would expect from a highline dealer and more. My Audi Brand Specialist, Gonzalo, was incredibly knowledgeable and attentive without a trace of pushy sales tactics. He and the Business Manager, Josh, did a fantastic job working with me to get the deal done remotely as I don't live in Chicagoland. I had originally asked to have my credit app sent to a specific lender that I have a relationship with, and Josh was able to save me over 1% on my interest rate after he called me to let me know a different lender had been more competitive with rates lately. That man knows his stuff!
I purchased a CPO vehicle, so I definitely was not a big spender as far as Audi customers go, but the dealership treated me like royalty.
Thanks for a smooth transaction and a beautiful car!! Go see Gonzalo!
Accomidating my changing car needs & provided practical opti
by Kathleen VanDam from DealerRater.com
December 4, 2018
Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I???m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through ???pull forward??? option. At the same time I have many new safety features but maintained all of my ???premium??? package with Audi care and tire & rim program.
We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil change and realignment. The work was done on schedule and I love the Uber provided after drop off.
I have been wanting a Audi S4 for sometime, based on a family member's recommendation of Ultimo, I checked their website, and found the exact car I was looking for, I stopped in to check it out and was greeted my Michael. Michael was very easy going and very knowledgeable. He let me test drive the car, and let me check it out. There were no high pressure sales tactics. I went home to think about it, and ended up going back a few days later to test drive it again and ended up buying it. About a week after buying it, the transmission started making noise. I contacted Michael and Scott at Ultimo, they had me take it in to a shop that they prefer. Turns out the transmission needed to be replaced. Ultimo paid for the replacement and provided a loaner car for me. I am very glad to have my S4 back! Michael and Scott were very pleasant to work with. I look forward to doing business with such a stand up place again.
There???s no words to express how happy Iam with doing business ultimo specially frank his the best not just a sales man but now a good friend more like family He always goes above and. Beyond to help me out . It???s been 5 or 6 cars allready and I will recommend and keep buying from them very honest 1 owner cars very happy . Scott Gurel also very nice guy and also goes above and beyond great service thank you guys
Unfortunately I got some bad experience in my past dealing with a different car dealership, but Luckymotors made me change my mind! I would like to thank Chris and Bill for taking care of my car. It was the easiest and enjoyable deal.
I definitely recommend this place to anyone who wants to sell or buy their vehicle.
Great people, good cars, reasonable prices.
5 stars out of 5 from me.
You’ll be greeted promptly, and everything will seem smooth and easy till you reach the finances part where someone should really shout “game time”...
The financial process was really tense, if not dark and shady. I walked in with my own approved credit from another bank, but they pushed for another application of their own finance department which I agreed to. To my surprise I was approved for a lower rate with but I did not know that till I refused to buy with th rate they quoted me and started walking out. I’m talking about them trying to get me on a 13.5% instead of 5.9% that I ended up buying the car with, and I only did because I really liked the car... one more thing don’t count one the free loaner most of the time, but they will arrange a shuttle service for you...
I recently bought a used LR4 from Robbie and Jamie at Luxury Auto Selection. From the minute we walked in it was the most relaxed, pressure free, car purchase I’ve experienced. Wayyyy better than the endless haggling and upsell after upsell that happens at a regular dealership. The selection of cars is impressive and overall the customer service was just great. I’d buy from these guys again for sure.
I purchased the BMW 328i from this shop. The dealer was nice and price was negotiable. The car I bought was clean and had excellent condition.
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