S5 saved at closing time
November 6, 2018
Elena, Elena, Elena. She's all you need. I was given the wrong time when service was closing. Drove 1.5 hours from Fredericksburg (rain traffic) and was a little frustrated when finding out they were about to close in 30 min. I had a list of things needing to be done to my S5. I needed my car specifically for work, so, getting a loaner wasn't high on my list of things I wanted. In comes Elena. Her attitude, professionalism, attention to detail, and willingness to help was nothing short of impeccable. She saved the day. She found a technician for me, stayed 2 hours past the closing time, and made sure I was in the loop with everything. Based on that ONE experience with her, because first impressions are everything, she's my go to for anything at the dealership now. Hats off to Elena for an amazing job.