Used Audi Q5 for sale in Spring, TX

Jason is an amazing advisor.... i have been using this facility for the pas 12+ years despites having other dealership close to the are we are leaving in

The perfect car for our needs: a small SUV with relatively high (4400 lbs) towing capacity. Only the BMW X3 has the same combination. The Q5 is well appointed with high quality materials. It feels very solid on the road, with adjustable driving modes (dynamic, comfort, etc.). It has surprising power for a 4-cylinder engine and surprisingly good fuel economy. We purchased this vehicle used with some remaining factory warranty, which we haven't yet needed--all systems are working perfectly.

This would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical auto sales environment. We helped my son purchase a vehicle from their Infiniti location a couple of years back, and were impressed with the experience. Sales associates are true professionals ... college graduates, articulate, well-dressed and exceptionally courteous. The atmosphere is calm and welcoming, and every aspect is focused on the customer. Pre-owned vehicles not of their brands are exclusively buyer trade-ins ... no used rental cars or "auction specials". I thus had every confidence that the 2017 Acura MDX Advance I was interested in would be a quality automobile. I was warmly and almost immediately greeted by Amy Douthit, who verified that the car was available, and went over Sewell's way of doing business, emphasizing that if any pre-owned auto does not meet its stringent criteria, it's shipped out. The MDX was in virtual showroom condition, the test drive went well, as expected, and negotiations were conducted in a low-key manner. We couldn't agree on the value of my trade, despite Amy's couple of back-and-forth trips to the manager's office, as well as a visit from AJ, the man himself. There was no pressure, no hesitation returning my keys, no chasing me in the parking lot with another offer, and no insisting that the deal was "good for today only" ... the way it should be. The disagreement notwithstanding, we parted on favorable terms, although I still had considerable interest in the Acura. The following morning, I took my vehicle to one of those Sell-Us-Your-Car places, and was offered what I anticipated was its value. I relayed the information to Amy, who presented it to the manager on duty. Here's where the "Until ..." comes in: Amy called me back, obviously repeating management's contention that they actually beat the offer, when the difference in sales tax between selling and trading is factored in. It's an age-old gimmick used by dealers to allow less for a trade-in. Sales tax has absolutely nothing to do with the value of a vehicle ... whether selling outright or trading in, it's worth what it's worth. I expressed my intense disappointment, stating that I didn't expect such trickery from Sewell. This tactic shouldn't ever be in their playbook, considering their reputation. Shortly thereafter, I received a call from Jack Mah, apologizing for the "misunderstanding", as well as agreeing to match the better offer. While the deal was to my liking, I still wanted to think it over, especially given what had just occurred. I ultimately agreed to the terms, returned, and drove out in my new (to me) Acura. Katy Murray handled the final paperwork in a manner consistent with Sewell's philosophy ... courteously with no sales pitch for extras, and a very understandable description of everything I signed (it was a cash transaction, so there was considerably less work for both of us). I trust that those I dealt with took my comments in the spirit intended, and that upper management will eliminate that bit of deception from its lexicon. The car is exceptional, and I'm glad that all eventually turned out well.

Q5 is an excellent car comfortable, luxurious interior, beautiful exterior design, and, most importantly, reliability. I am amazed that at the third maintenance, Audi service did not rotate the tires; after three years, all tires are in balance and well aligned.

I am going to college and I needed a car. My dad told me to do a research online and found cars.com. After just a couple of minutes I found MY PERFECT option and called North Audi Houston to get more information regarding the vehicle. Will picked up the phone, and from his very first words, I perceived their EXCELLENT customer service. When we test drove the car we noticed that the seat belts and rug were a little dirty. Will and Ray did not hesitate and offered us every service possible. Customers service, buying process, quality of repairs, and facilites, were beyond excellent. Thank you, Will, Ray, and Car Wash personnel.

The car is beautiful and luxurious. It has surprising power. The ride is very comfortable. The back is spacious for carrying whatever is needed. I have no issues.

Straight forward to the point 👉 no gimmicks and Nice always stayed consistent and was very understanding and considerate of our needs and situation good job

Having now over 202,000 miles I can say this is a great car to own and drive. Friends never believe the mileage that is on the car because it rides and drives so amazing. The interior quality of materials and fitment are also exceptional and have held up perfectly over the years. These cars do require maintenance but if properly taken care of they will last a long time and be very reliable!

Alot of car to select from. Salesperson was awesome. Process was straight forward. You can decide whatever kind of car you want. And work it out in your budget.

Best car I have purchased next to my Lancer. Darrell Waltrip Buick Franklin Tennessee best dealership in town. They will always get my business plus more

The salesman Will Spires was attentive, kept me appraised of status throughout my visit. Best experience I've had car buying in 30+ years.

Very smooth comfortable ride. I have a Q5 2018 and so far no problem. Never thought I will get used to driving a SUV since my last car was an A6 which I kept for 13 years.

Bought new q7. My experiences was great at this dealer.

Been a Audi customer 3 decades. The Q5 is my 2nd SUV purchase & is above & beyond comfortable,quiet & spacious . Audi Brooklyn NYC always goes the extra mile to please the customer.

Audi Central Houston has provided excellent service to my prior Q7. The service advisor, Flor Fuentes, has consistently gone above and beyond to provide excellent service and assure my car was performing well and safe. While my 2017 Q7 was at the dealer for repairs, I started looking at the 2023 models. The new car salesman, Jamie, made the process as painless as possible. My 2023 Q7 is a dream to drive

A drivers car... power to weight ratio is great with a smooth power curve during acceleration. The sport seat option with ventilated seats are firm and comfortable and interior features are rich and functional; everything is where we want it to be which enhances the driving experience. The sales process at North Scottsdale Audi was the best ever experienced with professional sales rep, finance, service and even a technical rep who came to our home to answer our questions about the Q5... Wow! We've now broken in the vehicle with in town driving and a road trip and the more we drive the Q5 the more we like it.

Jeffrey seller person very nice and kindly with customer. I will come back next time if we buy another vehicle. Again thank Jeffrey

I purchased car November 2019. Took car in 1 month after buying for electronic issues. They fixed the problem and was fine. Now has another electronic problem. Will be taking it in for a third time to fix it They have not been able to correct it thus far.....other than that I love the car.

Great. Salespeople were knowledgeable and financing team was great to work with. So excited!

Traded in my Tahoe for this and have loved every minute driving this car! I have one in a car seat, and still have plenty of room. Such a smooth drive. I test drove so many cars and this by far beat them all. You get so much for the money, plus great safety ratings!

Yes I would just want to say that I was treated so well, there were no hassles got what I wanted went out happy not confused.Great team work.Many thanks to the coach Mgr.Luis and Mrs.Juanita and of coarse smiley face Gabriel God bless.

The interior is gorgeous and I love all of the fun “toys”! I drove everything from the BMW X5 to the Lincoln Aviator and this was my favorite car to drive. It’s amazing!

Luis was wonderful and made our process in getting a new car so easy!

All staff was friendly & hospitable. Joseph was a great representative of the company and was very informative and not pushy. My interests were taken into consideration and he focused on what was best for me and my family not just a sale!

Luis Ponce was the best sales rep we worked with so far!!!! He was outstanding and his customer service went above and beyond

Needed something large enough to haul grandkids but still sporty and fun to drive. THIS is it! The Q5 meets all expectations with luxury included.

Christian was extremely friendly, knowledgeable and helped us with both the sales and getting us acquainted with the car. Great experience, thank you for everything, Christian

I highly recommend Audi West Houston and the sales specialist that I used, Saad Saad. Saad ?listened? to my requirements and suggested four SUVs for me to drive. The first one that he showed me is the one that I purchased. Saad knew exactly what I wanted. Saad was a teacher at one time and you can tell because he patiently showed me all of the features in each car. Then, after I purchased my car, he again reviewed with me how every button worked and explained what every light means. I?ve always has a Lexus, which is nice, but lacking in the latest technology. I love the car that I purchased and especially all the technology.

This is my third car purchase from CAR MAX . A later model for the wife . A jeep Cherokee and is a 2019 with low mileage . She is happy and that makes US happy . The purchase was not hurried and no back and forth between Mr Smith and I . Really straightforward . Satisfied completely .

The Q5 just does most things right. Fuel economy runs about 18-19 in town and 30 highway (4-Cyl.) Acceleration is very strong. Very comfortable and steering response is typical Audi - not numb but not overly strong feed road feel either - better than our previous BMW X3. Seems to have less storage in the cabin than the X3. Owned for just over 1 year. Reliability has been good. Foot sensing hatch opener can be finicky at times but no other problems. No rattles or other issues. Lane keeping is not as good as Mercedes E-class but gets the job done.

Easiest car buying process I've ever experienced. Picked out the car online, filled out a simple credit app, got a call to confirm some details and picked up the car. In-and-out of the dealership in 30 minutes. If you want an easy no B.S. car buying experience, this is the place.

I love this car. I was going to buy the baby Q3 but thought it was noisy this one is perfect. Beautiful comfortable and spacious. So glad I drove it. It’s awesome

I've purchased two vehicles from this dealership and have had awesome experiences both times. No pressure, no tactics, no "let me check with my manager", just friendly, honest, efficient service. I WILL be back!

DRIVES BEAUTIFULLY , GREAT STYLE AND QUALITY OF INTERIOR AND EXTERIOR. WONDERFUL SOUND SYSTEM WITH BANG AND OLFSON. NAV SYSTEM WORKS GREAT. SMOOTH RIDE AND GOOD GAS MILEAGE. JUST LOVE THIS CAR

Working with Sergio Pardo was an absolute pleasure! Sergio is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. I highly recommend you talk to Jon if you are considering buying a new or previously owned automobile

This car is perfect for our needs. It is reliable and extremely road worthy. It performs very well off road. It is also great on the highway.